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Four Points by Sheraton Auckland

Top rated by guests

Property building

Lounge or bar

Lounge or bar

Restaurant/places to eat

Restaurant/places to eat

8.3Excellent

(1,191 Ratings)

" Everything else is perfect to me."

Verified guest

Don't miss out! Price and availability may change

8.3 / 10.0

Excellent(1,191 Ratings)

Hotel in Auckland

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Experience exceptional service and spacious hotel accommodations in Auckland, New Zealand at Four Points by Sheraton Auckland, located in the vibrant Aotea Arts Quarter.

Amenities at Four Points by Sheraton Auckland

Business facilities

Concierge services

Map of Auckland

city location on map

Nearby attractions

Auckland War Memorial Museum

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.3Excellent

(1,191 Ratings)

" Everything else is perfect to me."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.3 / 10.0

Excellent(1,191 Ratings)

Hotel in Auckland

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Auckland

city location on map

Nearby attractions

Auckland War Memorial Museum

Available Rooms

About this hotel

Experience exceptional service and spacious hotel accommodations in Auckland, New Zealand at Four Points by Sheraton Auckland, located in the vibrant Aotea Arts Quarter.

Amenities

Business facilities

Concierge services

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.3 / 10.0

Excellent(1,191 Ratings)

100% verified reviews

10.0 / 10.0

A great hotel in a great location. right at the heart of the city.

TV Built-in Chrome Cast reposnd a bit slow, and has to reset everytime if the tv is turned of. Everything else is perfect to me.

10.0 / 10.0

Had a great stay, the location was great and the staff were amazing.

Breakfast was really tasty, the location was perfect

I liked all of it

7.0 / 10.0

Was a good location

Valet car parking

Lack of counter staff when checking in

8.0 / 10.0

Great location, very helpful staff

Location and was able to check in early.

King room description was misleading given that the bed size was only a large double bed.

9.0 / 10.0

Excellent will stay again

Great service, great Lobby, lovely helpful staff, clean rooms, comfortable bed, lovely linen, great breakfast

Nothing

8.0 / 10.0

Easy to get around good location

Staff very friendly and helpful

8.0 / 10.0

Fabulous hotel with wonderful location!

Harshada was incredibly kind and professional when we arrived. The grounds were clean and welcoming.

We had to ask for towels as there was only one. But they were brought incredibly quick!

10.0 / 10.0

Clean, Convient, and Easy

We were in from Ontario, Canada. We were greeted by exceptionally friendly, knowledgeable staff, especially the young girl at the counter!! During our check in, a difficult situation with a drunken, vagrant who entered the front door was handled swiftly and discreetly by the man behind the counter. We'll done! I'd highly recommend this place, the room was clean and refreshing, the beds were SUPER comfortable and the buffet breakfast had a large, fresh selection!

9.0 / 10.0

Wonderful experience

Location was in close proximity to work and central enough to be able to see family that I had not seen since Easter, Great range of choices for breakfast - caters for a wide range of requirements. Room comfortable, quiet and well appointed.

The possibility of creating a dedicated, short-term visitor carpark space. .

7.0 / 10.0

Loved the quality stay at Four Points Sheraton in Auckland - hats off to the awesome staff !

1) Location next to shops, easy walk to train station and bus connections 2) Exceptionally professional front reception staff - could not fault them at all from check in to check out. Divya the duty manager is friendly, approachable and super efficient. 3) Great facilities with the gym, eateries and friendly lobby atmosphere 4) Accessible cool water filter dispensers on every floor

1) Can’t watch normal TV in the room- what happened to the normal remotes where we can switch between channels ? 2) No garbage bags provided as bin liners in the rubbish bins in the main room and bathroom

7.0 / 10.0

I definitely will look at other properties next time.

NA

The room is small. Can hardly move considering the price I paid

10.0 / 10.0

Good for what was needed. Staff very attentive nothing too much trouble

Nice room. Very spacious

Door to room rattled a lot each nice next door entered or left their room

3.0 / 10.0

Very frustrating

I needed wifi and the connection was terrible so much so that i couldn't work. I got better connection through my phone. I ask staff if there was another connection available, but they said no.

9.0 / 10.0

Great location, very comfortable

Very good location for us. The room was a very good size, the bathroom clean, the shower very good. The best was very comfortable. The staff were polite and helpful

They need to have Sky TV to watch sport

9.0 / 10.0

Only 1 night there but daughter and I enjoyed.

Didn't breakfast at hotel. Location fantastic - concert Tue night at Kiri TK Theatre so quick walk.

Nothing

8.0 / 10.0

3rd visit

Love this hotel but definitely had some issues on this occasion

Breakfast in our room, on both occasions, the wrong order. A new staff member training on roof top bar spilt the whole glass of gin over me. I do understand people have to train and we didn't make a fuss but it is a high end bar. Restaurant staff were adorable and efficient.

10.0 / 10.0

Great place for access to the streets

Great place for catching shows at the town hall

Hard to find reception

10.0 / 10.0

Nice stay in Auckland

Nice location! Bed was great!

All good

9.0 / 10.0

Very friendly.location great forAUT

Nice staff

9.0 / 10.0

Enjoyed our three-night stay at Four Points!

Good location, decent room, good breakfast, nice restaurant, great staff!

8.0 / 10.0

Loved how close it was to the event I was attending the room was definitely more than I expected so it was a nice surpri

Loved the location and I don’t know what I expected but if was beyond my expectations

The street address was a bit confusing for a first timer and I didn’t know how to get in to the building at first or where to put my car

10.0 / 10.0

Amazing!

The property is in a very central location which makes everything walking distance for example to the Weta workshop or to harbour-side. My room #2001 had the best view of the CBD and of Auckland Tower! I would sleep and wake up with the best views.

In room dining menu can be improved. More options at breakfast.

10.0 / 10.0

Great to stay in such a fabulous hotel for such a great price

Great location, clean facilities, excellent service & food

No ironing board in the room

10.0 / 10.0

Love the personalised service - will surely return!

Check in - excellent customer service room - great right close to the lift - room 609 bfast - great range especially omellete location - superb & central room serviice - so efficient& acurate barista - coffee place was a great help to get a bigger sized to go cup valet parking - used this for one night only...too good!

breakfast omellete - to be a little more fluffier it came out like a friend egg....can be better hot beverage cup - need better size up as current way too small for bfast and work conference when you need a boost on your andrenalin....just a thought....

9.0 / 10.0

Very good top deck drinks bar☝️ 👍👍👍👍

On top of the desk drink are very good bar also had a proper bartender. AND looks out to The sky tower casino VIEWING OUTSIDE WINDOWS . Also had proper Bartender to made you a good drink HAPPY TO STAY WITH YOU 💖💖💖💖

All good

10.0 / 10.0

10/10 - we have travelled extensively and I really want to give credit to this hotel as in terms of the experience g

The staff were amazing. They were really helpful and great with the kids. Ash in particular I want to make a special mention of, she went over and above. This place really exceeded my expectations and is a great representation of the brand. As I said to my wife I will now seek out this brand at any location we are staying based on the service and comfortability that we received from this hotel.

There wasn’t anything to dislike.

10.0 / 10.0

Great place

It’s in the heart of the city very good location. We tried the room service and was quite happy with it.

They don’t have a porter service so it gets really tricky to carry your luggage up to your room

10.0 / 10.0

I loved the view from the balcony & the room service was amazing so was the staff

The beautiful view from our balcony, and the service was amazing

Nothing everything was perfect

9.0 / 10.0

Compared to other top tier hotels, this property is great value for money and customer service could not be faulted. A p

Exception value for money. Modern, clean and centrally located.

Personally I prefer a property that offers a large range of equipment with their gym facilities as well as a sauna or spa.

8.0 / 10.0

Great value

It was clean. Good value for money, especially with breakfast included. Gym was pretty good for a hotel gym. Staff really nice, especially the restaurant staff, and very responsive to email queries. Breakfast was good. The staff were kind enough to give me a room on a high floor as I requested.

Location suited where I needed to be well but otherwise felt a bit out of the way.

10.0 / 10.0

Boujee and lush

Super comfy and a little fancy. Loved our view

Lack of fresh air. Although there is aircon fresh air would be so much better then waking up feeling all stuffy

10.0 / 10.0

Relaxing, enjoyable and hassle free

Friendly staff, cleanliness, food 10/10, easy access to the cbd

N/A

7.0 / 10.0

Central Location with great views.

The property was in a great location and was quite accessible.

Some of facilities needed repair, and it was quite dated in some areas.

7.0 / 10.0

Communication could be sharpened up and just the overall service and information, however, the buffet breakfast was very

The proximity to where we needed to go.

No minibar despite saying there was in the facilities. Stuff in the room fridge left from the previous stay. Told reception and no one came to take it away. Upon arrival, I signed up to the hotel loyalty program and was offered the chance to spin the wheel. It landed clearly on 2000 Marriott Hotel points, the guy came round from the front desk and read it out aloud. Lady also at front desk repeated “what”, he read it aloud a second time and she didn’t believe it so physically turned the wheel around to view it and in doing so moved it and stated it was on the line between two offers so made me spin again and landed on a free drink. Disappointed the lady did that after two confirmations and then physically touching the wheel and moving it, denying the prize. Service at bar in the afternoon was shocking - I stood there for 5 minutes and then had to ask at the coffee section and she asked someone to come. No compendium in room with details about anything - wasn’t advised on breakfast times at checkin. No ability to put do not disturb on door. Told a worker in corridor we did not require house keeping as we had returned to our room at 2:30pm after being out since 10:00am and it not done but we wanted to nap. No message was passed on and at 3:30pm they tried to enter the room to do the house keeping and woke us up. Buffet breakfast was absolutely beautiful, food was lovely and there was great variety. The breakfast service by the chef and waitresses was phenomenal.

1.0 / 10.0

Terrible. Never again

Nothing

Worst high handed staff who was racially inclined to misbehave

6.0 / 10.0

Average experience overall

Great location

We took twin bed room the beds were uncomfortable and the beds were with wheels and the bed was keep moving and also requested for room service but nobody came for the cleaning and after making complaint about it they apologized and sent the room service but they didn’t change the dirty bedding but after discussing the manager sent us a note with free drinks and chocolate and that was a nice gesture

10.0 / 10.0

2 Day Getaway.

The location was pretty good not far from starship hospital and not far from the restaurants we had reservations at all within good walking distance. The staff were really helpful & friendly loved the buffet breakfast included in our room rate, and the bar there in the lobby was the best, rooms were nice and clean beds very comfy. Having the water refills on every level is a great idea too have never seen that before. This beautiful hotel exceeded me & my wife's expectations best one we have stayed at in Auckland and we have stayed at a few.

10.0 / 10.0

for the short time we stayed it was really relaxing and left with no issues, would visit again!

views were great! location was perfect! We had breakfast included, service was great and there was wide range of food.

10.0 / 10.0

Was an amazing stay well worth the money and the staff above and beyond as soon as I drove in Defnitely be back

Everything was amazing from the staff to the room comfiest beds and bedding

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Four Points by Sheraton Auckland. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Four Points by Sheraton Auckland pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Four Points by Sheraton Auckland?

We found 2 amenities for this rental. This includes business facilities, and concierge services.

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