Four Points by Sheraton Auckland
Top rated by guests





8.3Excellent
(1,191 Ratings)
"
Everything else is perfect to me."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Experience exceptional service and spacious hotel accommodations in Auckland, New Zealand at Four Points by Sheraton Auckland, located in the vibrant Aotea Arts Quarter.
Business facilities
Concierge services
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
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TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support is handled by our partner Booking.com
$$$$
Top rated by guests
8.3Excellent
(1,191 Ratings)
"
Everything else is perfect to me."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
TV Built-in Chrome Cast reposnd a bit slow, and has to reset everytime if the tv is turned of.
Everything else is perfect to me.
10.0 / 10.0
Breakfast was really tasty, the location was perfect
I liked all of it
7.0 / 10.0
Valet car parking
Lack of counter staff when checking in
8.0 / 10.0
Location and was able to check in early.
King room description was misleading given that the bed size was only a large double bed.
9.0 / 10.0
Great service, great Lobby, lovely helpful staff, clean rooms, comfortable bed, lovely linen, great breakfast
Nothing
8.0 / 10.0
Staff very friendly and helpful
8.0 / 10.0
Harshada was incredibly kind and professional when we arrived. The grounds were clean and welcoming.
We had to ask for towels as there was only one. But they were brought incredibly quick!
10.0 / 10.0
We were in from Ontario, Canada. We were greeted by exceptionally friendly, knowledgeable staff, especially the young girl at the counter!! During our check in, a difficult situation with a drunken, vagrant who entered the front door was handled swiftly and discreetly by the man behind the counter. We'll done! I'd highly recommend this place, the room was clean and refreshing, the beds were SUPER comfortable and the buffet breakfast had a large, fresh selection!
9.0 / 10.0
Location was in close proximity to work and central enough to be able to see family that I had not seen since Easter, Great range of choices for breakfast - caters for a wide range of requirements. Room comfortable, quiet and well appointed.
The possibility of creating a dedicated, short-term visitor carpark space. .
7.0 / 10.0
1) Location next to shops, easy walk to train station and bus connections
2) Exceptionally professional front reception staff - could not fault them at all from check in to check out. Divya the duty manager is friendly, approachable and super efficient.
3) Great facilities with the gym, eateries and friendly lobby atmosphere
4) Accessible cool water filter dispensers on every floor
1) Can’t watch normal TV in the room- what happened to the normal remotes where we can switch between channels ?
2) No garbage bags provided as bin liners in the rubbish bins in the main room and bathroom
7.0 / 10.0
NA
The room is small. Can hardly move considering the price I paid
10.0 / 10.0
Nice room. Very spacious
Door to room rattled a lot each nice next door entered or left their room
3.0 / 10.0
I needed wifi and the connection was terrible so much so that i couldn't work. I got better connection through my phone. I ask staff if there was another connection available, but they said no.
9.0 / 10.0
Very good location for us. The room was a very good size, the bathroom clean, the shower very good. The best was very comfortable. The staff were polite and helpful
They need to have Sky TV to watch sport
9.0 / 10.0
Didn't breakfast at hotel. Location fantastic - concert Tue night at Kiri TK Theatre so quick walk.
Nothing
8.0 / 10.0
Love this hotel but definitely had some issues on this occasion
Breakfast in our room, on both occasions, the wrong order.
A new staff member training on roof top bar spilt the whole glass of gin over me. I do understand people have to train and we didn't make a fuss but it is a high end bar. Restaurant staff were adorable and efficient.
10.0 / 10.0
Great place for catching shows at the town hall
Hard to find reception
10.0 / 10.0
Nice location! Bed was great!
All good
9.0 / 10.0
Nice staff
9.0 / 10.0
Good location, decent room, good breakfast, nice restaurant, great staff!
8.0 / 10.0
Loved the location and I don’t know what I expected but if was beyond my expectations
The street address was a bit confusing for a first timer and I didn’t know how to get in to the building at first or where to put my car
10.0 / 10.0
The property is in a very central location which makes everything walking distance for example to the Weta workshop or to harbour-side. My room #2001 had the best view of the CBD and of Auckland Tower! I would sleep and wake up with the best views.
In room dining menu can be improved. More options at breakfast.
10.0 / 10.0
Great location, clean facilities, excellent service & food
No ironing board in the room
10.0 / 10.0
Check in - excellent customer service
room - great right close to the lift - room 609
bfast - great range especially omellete
location - superb & central
room serviice - so efficient& acurate
barista - coffee place was a great help to get a bigger sized to go cup
valet parking - used this for one night only...too good!
breakfast omellete - to be a little more fluffier
it came out like a friend egg....can be better
hot beverage cup - need better size up as current way too small for bfast and work conference when you need a boost on your andrenalin....just a thought....
9.0 / 10.0
On top of the desk drink are very good bar also had a proper bartender. AND looks out to
The sky tower casino
VIEWING OUTSIDE WINDOWS
.
Also had proper Bartender to made you a good drink
HAPPY TO STAY WITH YOU 💖💖💖💖
All good
10.0 / 10.0
The staff were amazing. They were really helpful and great with the kids. Ash in particular I want to make a special mention of, she went over and above. This place really exceeded my expectations and is a great representation of the brand. As I said to my wife I will now seek out this brand at any location we are staying based on the service and comfortability that we received from this hotel.
There wasn’t anything to dislike.
10.0 / 10.0
It’s in the heart of the city very good location. We tried the room service and was quite happy with it.
They don’t have a porter service so it gets really tricky to carry your luggage up to your room
10.0 / 10.0
The beautiful view from our balcony, and the service was amazing
Nothing everything was perfect
9.0 / 10.0
Exception value for money. Modern, clean and centrally located.
Personally I prefer a property that offers a large range of equipment with their gym facilities as well as a sauna or spa.
8.0 / 10.0
It was clean. Good value for money, especially with breakfast included. Gym was pretty good for a hotel gym. Staff really nice, especially the restaurant staff, and very responsive to email queries. Breakfast was good. The staff were kind enough to give me a room on a high floor as I requested.
Location suited where I needed to be well but otherwise felt a bit out of the way.
10.0 / 10.0
Super comfy and a little fancy. Loved our view
Lack of fresh air. Although there is aircon fresh air would be so much better then waking up feeling all stuffy
10.0 / 10.0
Friendly staff, cleanliness, food 10/10, easy access to the cbd
N/A
7.0 / 10.0
The property was in a great location and was quite accessible.
Some of facilities needed repair, and it was quite dated in some areas.
7.0 / 10.0
The proximity to where we needed to go.
No minibar despite saying there was in the facilities. Stuff in the room fridge left from the previous stay. Told reception and no one came to take it away. Upon arrival, I signed up to the hotel loyalty program and was offered the chance to spin the wheel. It landed clearly on 2000 Marriott Hotel points, the guy came round from the front desk and read it out aloud. Lady also at front desk repeated “what”, he read it aloud a second time and she didn’t believe it so physically turned the wheel around to view it and in doing so moved it and stated it was on the line between two offers so made me spin again and landed on a free drink. Disappointed the lady did that after two confirmations and then physically touching the wheel and moving it, denying the prize. Service at bar in the afternoon was shocking - I stood there for 5 minutes and then had to ask at the coffee section and she asked someone to come. No compendium in room with details about anything - wasn’t advised on breakfast times at checkin. No ability to put do not disturb on door. Told a worker in corridor we did not require house keeping as we had returned to our room at 2:30pm after being out since 10:00am and it not done but we wanted to nap. No message was passed on and at 3:30pm they tried to enter the room to do the house keeping and woke us up. Buffet breakfast was absolutely beautiful, food was lovely and there was great variety. The breakfast service by the chef and waitresses was phenomenal.
1.0 / 10.0
Nothing
Worst high handed staff who was racially inclined to misbehave
6.0 / 10.0
Great location
We took twin bed room the beds were uncomfortable and the beds were with wheels and the bed was keep moving and also requested for room service but nobody came for the cleaning and after making complaint about it they apologized and sent the room service but they didn’t change the dirty bedding but after discussing the manager sent us a note with free drinks and chocolate and that was a nice gesture
10.0 / 10.0
The location was pretty good not far from starship hospital and not far from the restaurants we had reservations at all within good walking distance.
The staff were really helpful & friendly loved the buffet breakfast included in our room rate, and the bar there in the lobby was the best, rooms were nice and clean beds very comfy. Having the water refills on every level is a great idea too have never seen that before.
This beautiful hotel exceeded me & my wife's expectations best one we have stayed at in Auckland and we have stayed at a few.
10.0 / 10.0
views were great! location was perfect! We had breakfast included, service was great and there was wide range of food.
10.0 / 10.0
Everything was amazing from the staff to the room comfiest beds and bedding
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Four Points by Sheraton Auckland. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Four Points by Sheraton Auckland pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Four Points by Sheraton Auckland?
We found 2 amenities for this rental. This includes business facilities, and concierge services.
