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Sofitel Auckland Viaduct Harbour

Top rated by guests

Meeting facility

Luxury Room, 1 King Bed, Marina View (Club Millesime access) | Minibar, in-room safe, desk, laptop workspace

Minibar, in-room safe, desk, laptop workspace

Luxury Room, 1 King Bed, Balcony | Minibar, in-room safe, desk, laptop workspace

Minibar, in-room safe, desk, laptop workspace

9.2Outstanding

(1,002 Ratings)

"Nice hardware Combined with good software "

max

Don't miss out! Price and availability may change

9.2 / 10.0

Outstanding(1,002 Ratings)

Hotel in Auckland

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury hotel with a marina, near Sky Tower
This smoke-free hotel features a marina, a full-service spa, and an indoor pool. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge.
Housekeeping is available on request.
Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Smart televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Sofitel Auckland Viaduct Harbour

Restaurant

Map of Auckland

city location on map

Nearby attractions

Auckland War Memorial Museum

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Top rated by guests

9.2Outstanding

(1,002 Ratings)

"Nice hardware Combined with good software "

max

Don't miss out! Price and availability may change

$$$$

9.2 / 10.0

Outstanding(1,002 Ratings)

Hotel in Auckland

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Auckland

city location on map

Nearby attractions

Auckland War Memorial Museum

Available Rooms

About this hotel

Luxury hotel with a marina, near Sky Tower
This smoke-free hotel features a marina, a full-service spa, and an indoor pool. WiFi in public areas is free. Other amenities include a restaurant, a fitness center, and a bar/lounge.
Housekeeping is available on request.
Sofitel Auckland Viaduct Harbour offers 88 accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Smart televisions come with digital channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Restaurant

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

9.2 / 10.0

Outstanding(1,002 Ratings)

2.0 / 10.0

The AC and TV were not working. Was moved to new where AC worked too good. AC didn’t have a thermostat so no way to set a temperature. The room was spacious and clean and quiet so that was good. The TV was in weird place where you have to stand to watch very bizarre.

3.0 / 10.0

Room was very nice, but the location was very noisy. Refrigerator in room needs to be replaced it is very loud. Woke me up a few times.

5.0 / 10.0

Services

10.0 / 10.0

Nice hardware Combined with good software

10.0 / 10.0

Very nice stay. Thank you

10.0 / 10.0

Loved the vibe and relaxing atmosphere

10.0 / 10.0

Perfect in Viaduct

10.0 / 10.0

It was a lovely stay and they even made it possible for us to check in early. Thanks everyone

10.0 / 10.0

Great location and hotel

10.0 / 10.0

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day. Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team here. The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property. Thank you, Sofitel, for going above and beyond. We can’t wait to come back!

10.0 / 10.0

We stayed at Sofitel Viaduct Harbour for 5 nights, and it was nothing short of amazing. From the moment we arrived, the staff made us feel completely at home. What stood out the most was how genuinely kind and friendly they were to my son—they made him feel so special every single day. Whether it was a warm greeting at the front desk, a thoughtful surprise, or just taking the time to chat with him, their attention made our stay unforgettable. He had such a great time, and it’s all thanks to the wonderful team at Sofitel. The hotel itself is beautifully designed and perfectly located for exploring Auckland. The room was spacious, quiet, and clean. We also loved the pool and the calm atmosphere throughout the property. Thank you, Sofitel, for going above and beyond. We can’t wait to come back!!

6.0 / 10.0

Bed was humpbacked, not a lung but 2 twins pushed tight. First room was next to a bus depot that was incredibly loud. Broken coffee maker. Plugs by bed too low to plug in anything but a thin plug.

5.0 / 10.0

My hubby and I really enjoyed our stay. We had a luxury room with a balcony which was lovely. The deep soaking bath was also lovely! Nice quiet room and very friendly staff. We look forward to returning again soon.

8.0 / 10.0

Friendly staff, clean rooms. Our room was a little dated with peeling wallpaper

10.0 / 10.0

Excellent staff and excellent property.

10.0 / 10.0

The service was amazing, staff are all friendly. You ask for room service and you get it quickly. Complementary bottle of champagne given to celebrate my wife's birthday. Swimming pool and spa are great. There are saunas in the female and male bathrooms - I wish there was a co-gender sauna room so my wife and I could go together. Apart from that everything was perfect including the breakfast buffet. Thank you team at Sofitel!

10.0 / 10.0

Very good ❤️

10.0 / 10.0

The shower head fell to bits talked to desk staff and they organised a maintenance person to fix it straight away with no problems whatsoever

8.0 / 10.0

I arrived late so wasn't surprised when I wasn't greeted at the door but all staff were friendly, accommodating, very "can-do." The Irish porter was lovely. Warm pool and gym impressive. Decor of room lovely.

5.0 / 10.0

Overall, everything was amazing. Buffet breakfast was delicious and great variety. Spa, pool and sauna were peaceful and felt very private. Only qualm about our room I missed my usual pillow from home, but the bed was comfy enough. One small disappointment was the drink included in my spa treatment package was forgotten, I was left waiting. But other than that, the spa treatments and overall stay were AMAZING! Reception was very helpful in allowing and organising us to store somethibg in their freezer. Thankyou very much. We’ll definitely choose this hotel again in the future

4.0 / 10.0

hotel and location are great ! The hotel air conditioning was broken. suggest you verify that before booking

2.0 / 10.0

This property has been without air conditioning for months. The stay was very uncomfortable as the room was extremely hot. My sister was next door with portable air conditioner. They had no more of those so we got fans and having to keep the doors open all night for air was very noisy in the morning with construction going on. I have stayed at Sofitel for work in the past and always a pleasant experience. This time was a bad experience. No sleep, hot and noisy. When asked at checkout, I gave my complaints. All I got was, “So sorry” the air has been out for months! I was not offered a discount or refund or even a free 2 day stay at another time. Being out of the country, I will likely never stay at a Sofitel again. Very disappointed I was not made aware of the air issue before my arrival or I would have booked somewhere else.

10.0 / 10.0

Would be 5 stars if air conditioning had been working

10.0 / 10.0

Very nice hotel and good services

4.0 / 10.0

Exceptionally comfy beds and great location. Lovely reception staff. Breakfast, however, was over priced and pretty average. Service at breakfast was not good and i didn't feel welcomed. For $52 I expected fresh avocado, not processed green stuff.

5.0 / 10.0

Amazing location. Fabulous hotel.

10.0 / 10.0

Good location. Good hotel, with windows that open (always a plus). Great breakfast --- euro quality food.

5.0 / 10.0

Fabulous hotel with impeccable service. Would recommend to anyone!

5.0 / 10.0

Fabulous hotel with impeccable service. Would recommend to anyone!

5.0 / 10.0

Great hotel, clean, luxurious, convenient location, and friendly staff.

5.0 / 10.0

Great hotel, clean, luxurious, convenient location, and friendly staff.

5.0 / 10.0

Beautiful hotel with a lovely view. Our room was exceptional

5.0 / 10.0

Beautiful hotel with a lovely view. Our room was exceptional

8.0 / 10.0

Excellent Hotel with outstanding breakfast dinning.

10.0 / 10.0

nice property in the Auckland harbor

2.0 / 10.0

No nighttime room service, very unhelpful and the hotel is old and tired looking. The cost for a night over inflated for what you get. This is a 3 star hotel at best

10.0 / 10.0

Good area with many dining options within walking distance.

2.0 / 10.0

I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!

2.0 / 10.0

I've stayed in Sofitel before and it was wonderful which is why I've tried to come back many times but it's always booked out which I could imagine why because their customer service used to be amazing before COVID and they always used to go above and beyond before. That was before. Everything has now changed and after the experience I had I doubt I will be coming back. Upon check-in the customer service was rude and unhelpful. I wasn't even told which level anything was on. I wasn't helped with my bags to my room and both people on the desk were ride. No reception area. Plus in room don't work. Bath doesn't drain well, hotel toiletries were not fully stocked, only plugs that worked were by the sofa and one in the bathroom. I could go on and on about how welcome I felt about going here. Not only was it difficult to find staff that were working but everyone was unhelpful and couldn't care less. This is not what I would expect at a 5 star hotel around $400 a night. Completely awful and incompetent staff. The reception area is weird as it's 3 desks that you sit down on the chairs like a travel agency. The tap if you turn the faucet it was coming apart. Awful!!!!!

10.0 / 10.0

Fabulous

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Sofitel Auckland Viaduct Harbour. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Sofitel Auckland Viaduct Harbour pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Sofitel Auckland Viaduct Harbour?

We found 1 amenities for this rental. This includes , and restaurant.

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