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JW Marriott Auckland

Top rated by guests

Photo of the whole room

Bed, TV and multimedia, Seating area, Bedroom

Bed, TV and multimedia, Bedroom, wardrobe

Bed, Bedroom

Bed, TV and multimedia, Seating area, Bedroom

8.7Excellent

(190 Ratings)

"Very clean and staff was extremely nice and very helpful!!"

Verified guest

Don't miss out! Price and availability may change

8.7 / 10.0

Excellent(190 Ratings)

Hotel in Auckland

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

With its prime Auckland CBD location, JW Marriott Auckland brings its signature service to life from December 2022, inspired by the principles of mindfulness.

Amenities at JW Marriott Auckland

Business facilities

Concierge services

Map of Auckland

city location on map

Nearby attractions

Auckland War Memorial Museum

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

Top rated by guests

8.7Excellent

(190 Ratings)

"Very clean and staff was extremely nice and very helpful!!"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.7 / 10.0

Excellent(190 Ratings)

Hotel in Auckland

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Auckland

city location on map

Nearby attractions

Auckland War Memorial Museum

Available Rooms

About this hotel

With its prime Auckland CBD location, JW Marriott Auckland brings its signature service to life from December 2022, inspired by the principles of mindfulness.

Amenities

Business facilities

Concierge services

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

8.7 / 10.0

Excellent(190 Ratings)

100% verified reviews

8.0 / 10.0

Nice

Location, staff, food

We could not check in out room until 8pm

5.0 / 10.0

Would’ve expected better for 800 dollars a night

Comfy bed

Expensive Dusty remotes Room not that clean, stained rubbish bin, bathroom not cleaned Spa and pool look nice but when you look closer they are not clean The free apples in the gym are not fresh/have gone off Getting through to reception via phone takes ages. Asked for a room service coffee and it was like they had never been requested room service before, disorganised and useless service. Four phone calls later and I didn’t even receive the coffee before I had to leave.

8.0 / 10.0

Very enjoyable

Location was great. Room size and friendly staff. Front office manager Kristina was great. Also waiter Heskeet was exceptional.

Room could use a deep clean. Too many flys on breakfast buffet

9.0 / 10.0

It was good

Professional and responsive staff

9.0 / 10.0

Great location. Level of service need improvement for the price we paid.

The room was spacious and clean. Location is excellent. Trivet restaurant was a highlight.

The experience at check-in was disappointing. The staff was not especially friendly. Drinks were offered to other guests at check-out but not to us. The man with glasses at check-in came across as particularly cold and unfriendly. Room cleaning was inconsistent. On 2 occasions, we returned to our room after 5.00 pm and found it hadn't been serviced. We had to request cleaning. We had lunch at the Forum bar but unfortunately the food quality was very poor and poorly presented.

10.0 / 10.0

Would absolutely stay here again!!!

Very clean and staff was extremely nice and very helpful!!

4.0 / 10.0

Very disappointed, expected a quiet night, but the noise through the walls disrupted our sleep. We will not stay here ag

Location.

Sound proofing is very poor, we could hear people in the next room talking through the night, we had very little sleep because of the noise.

8.0 / 10.0

nice location and good check in process.like that they offer glass bottle water and water station on our floor. would ha

clean modern facilities

paid for valet parking but not one day was the service punctual even though we gave ample notice. we were therefore late for 2 planned events. spoke to concierge and first time reason was they didn’t get message. second time also same reason. so spoke to the person bringing in the car and he took note. but alas the 3 rd time still had to wait for 10-15 mins while they go get the car. really poor service considering we paid for this.

9.0 / 10.0

excellent

all

nothing

9.0 / 10.0

Relaxing.

The leisure centre. The room.

Check out was a bit convoluted and we queued for a long time to get a breakfast table.

10.0 / 10.0

Our stay was a relaxing slice of heaven after days of travel

Joshi with Guest Services check-in really made our stay more comfortable and pleasant. He was accommodating and informative as we arrived hours before our check-in time. He was very patient and went above and beyond in customer service. Although we were exhausted from lengthy travels, he helped make the time go by quickly. Fitness center, pool, sauna, hotel dining and location were all a plus as well.

Air conditioning was a bit slow to cool down

9.0 / 10.0

Very happy with choice. Great location to walk to Spark Arena for concert.

Facilities were great, pool and sauna. Great food for room service.

Only thing was tricky getting the temperature right in the room, had to get up a few times in the night to change it.

10.0 / 10.0

I am coming back definitely

The facilities and ease to reach any staff plus cleanliness

Nothing

10.0 / 10.0

I’ll be back

Everything

8.0 / 10.0

Peaceful and relaxing

Pool and spa Nice well stocked bathrooms Comfortable bed and nice linen Space and quiet rooms Nice room service food

Low water pressure in shower Little choice for television channels

10.0 / 10.0

Very good

Clean, quiet, comfortable and easy to access

10.0 / 10.0

Want to come back!

Room was very comfortable and warm. It’s close to everything so seeing Auckland is quite easy. Breakfast had a good choice. Concierge was exceptional.

Dinner in my room could have been better.

6.0 / 10.0

It was terrible. I already started to take a shower. I was freezing!!!!

Location and facilities were so good.

No hot water for shower and heating is not good enough!!!

3.0 / 10.0

Service fall short of expectations

The front desk manager wrote us an apologetic email for inconvenience caused for the spoilt toilet in our room, which ended us changing to a new room. The apology would feel a lot more sincere if they got my name and gender correct in that email. Such info could be easily verified through the hotel system before drafting that mail. That simply reflects the anount of effort the hotel put behind service recovery. I would have expected a higher level service from jw mariott.

6.0 / 10.0

Great staff but not enough of them to enable a functioning busy hotel

Location and modern aesthetic

Check in was delayed till 4pm. We requested early to check to set up a friend’s event, cake etc in the room. We were offered two bottles of water for three people. Breakfast line was long and we waited standing for 10+ mins to be seated. We were late to an appointment because of this.

10.0 / 10.0

“A Perfect Stay with Comfort and Kindness

I stayed at the Marriott Hotel for two nights and had a truly restful and pleasant experience. The room was spacious, clean, and quiet, providing the perfect environment to unwind after a busy day. What made the stay even more enjoyable was the kindness and attentiveness of the staff. From the smooth check-in to the small yet thoughtful gestures throughout, every interaction felt warm and sincere. Their helpful attitude made me feel very welcomed and cared for.

One small downside was the location of the main light switch, which was only near the entrance. Although there was a bedside switch for some lights, I couldn’t control the main lighting from the bed, which was slightly inconvenient at night.

7.0 / 10.0

Central and comfortable hotel to enjoy when our holiday to Rarotonga got derailed, great breakfasts!

The room was spacious and suitable to our needs, close to everything and great hotel amenities, including pool, spa, sauna and cold plunge pool. After they understood our daughter was unwell, they kindly provided games and balloons to cheer her up. The buffet breakfast was good.

Room service was average, along with experiencing poor service and confusion when requesting to extend our original booking, after being told one thing on the phone, at the reception desk and then again when finally making the changes. Tried to extend once more and had a similar experience so just checked out as planned. Having to ask for basic essentials more than twice such as toilet paper, clean glassware, mugs and spoons, and not having everything stocked from the minibar.

8.0 / 10.0

Would stay more often if price was reasonable

Staff and service

8.0 / 10.0

Great location, comfortable stay

Comfy bed and easy check-in with great check in staff

The parking attendant was rude and arrogant and the lights in the room are terrible to sort out

9.0 / 10.0

Great stay, will definitely return and hope they support the concierge desk with more resource!

Very comfortable rooms, with 2 rooms working well for a family of 5 (3 teenagers). Breakfast was very good and dinner in the Trivet restaurant was very enjoyable. Location is fantastic, a short stroll to most things including good restaurants, the Auckland Sky Tower and the ferry; our trip to Devonport was a highlight.

Please hire more than 1 person to run arrivals/ departures/ car parking out the front of the hotel! The gentleman was working as hard and fast as he could, but was completely overwhelmed...it was chaotic at best, with guests around us becoming increasingly anxious about getting to the airport! Shame, as this really didn't reflect the hotel at all, but first and last impressions may lead dissatisfaction with guests overall experience.

10.0 / 10.0

Lovely stay

Loved the kind service, the view, the pool and spa, and the breakfast buffet.

The shower head doesn't fit the the holder.

10.0 / 10.0

Great staycation would recommend

Very clean and great faciilities. Staff were exceptional. Great pool and spa. Buffet breakfast was lovely.

10.0 / 10.0

Always exceptional

Beautiful, recent refurbishment is exceptional! Staff are always incredible.

N/A

9.0 / 10.0

An amazing place to stay!

Loved everything about it. The staff were amazing and helpful. I would definitely recommend a stay here.

3.0 / 10.0

Location and facilities were good but experience really let down by the service.

Location was central and close to the harbour precinct.

Staff were not helpful, room was not ready as advertised and took 6 hours to fix. Also three days in a row our room key didn’t work and had to be replaced each time. We also had to move cars for the valet as they couldn’t drive so we had to move other guests cars to get to ours.

10.0 / 10.0

The best!!!

The only thing missing is a microwave in the room. But everything is perfect. Will defo be back for a luxurious staycation

Location and staff

10.0 / 10.0

Great location amazing service super comfy beds

Central location

7.0 / 10.0

Didn't meet the JW Marriott level of standards

Location: within walking distance to shops and Sky Tower. Room was very clean. Breakfast was good, with variety of food to choose from.

We asked for good view but were given a room with a terrace view. If you are given a room with a terrace view, ask for another room. We were given a corner room with an odd shape, which was not very convenient. For example, the TV was not facing the bed. The room upon check-in was missing few basic items such as sugar and coffee. This was not even restocked the following day, and we had to call room service to ask. To make matter worse, after our stay, I received an email from the hotel accusing me of having taken some items from the minibar ( I don't drink alcohol!) and not paying for it. This wouldn't have happened if the hotel was more diligent in restocking the rooms after last guest. The hotel restaurant dinner was average and service could have been better.

10.0 / 10.0

Amazing experience

Amazing and friendly people

Could have stayed longer

10.0 / 10.0

Will be back :)

Everything. The upgrade looks amazing and the staff there are great!

Nothing.

10.0 / 10.0

Upmarket service and amenities at a very reasonable price!

Super cozy room with everything you could want. Bathroom was very well stocked. View could have been better, but i was in a cheap room so got what i paid for!

Very pleasant stay.

10.0 / 10.0

Exceptional service

Great in every aspect

None

10.0 / 10.0

Lovely, professional and worry free.

Room was clean and spacious -warm and temperature was easy to change. Lighting was excellent. Plenty of towels and was cleaned really well. Heaps of power plugs available. Storage was easy to access. Seating was comfortable. Valet service was excellent.

Was a little bored with the number of channels available so used online instead

10.0 / 10.0

We will be back

Staff location indoor pool

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at JW Marriott Auckland. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is JW Marriott Auckland pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at JW Marriott Auckland?

We found 2 amenities for this rental. This includes business facilities, and concierge services.

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