TORTUE Hamburg
Top rated by guests





9.3Outstanding
(1,823 Ratings)
"The restaurants, bar noir, the room, the staff, probably one of the best I stayed in Hamburg"
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
This boutique hotel is directly located in Hamburg city center, a 1-minute walk from the Neuer Wall shopping street and a 5-minute walk from the Jungfernsteig. The TORTUE Hamburg features 5 bars and 3 restaurants.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.3Outstanding
(1,823 Ratings)
"The restaurants, bar noir, the room, the staff, probably one of the best I stayed in Hamburg"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Beautiful hotel very clean and great location.
Price of breakfast exatorsionate plenty of lovely places nearby at less than half price of hotel
10.0 / 10.0
The restaurants, bar noir, the room, the staff, probably one of the best I stayed in Hamburg
We couldn’t eat at the French restaurant as it was fully booked a week ahead…
10.0 / 10.0
Super staff, very friendly and efficient, central location and very tastefully decorated
Nothing
9.0 / 10.0
Great location , nice restaurant and great staff
10.0 / 10.0
Perfect location, luxurious settings and auper friendly staff are a good combination. All kitchens are good, and actually thwre is an outstanding one in the small French a la carte restaurant a few steps away.
Nothing to complain about. The complimentary fruit was always fresh, that is so nice, actually!
9.0 / 10.0
Very nice, cozy and welcoming. Exceptional breakfast. Nice rooms.
10.0 / 10.0
Location, facilities
After cleaning, cups and glasses were taken…
10.0 / 10.0
Wonderful welcome, excellent rooms with comfortable beds and bathrooms. Very friendly staff.
8.0 / 10.0
Beautiful building with friendly helpful staff
Extras were insanely expensive! €18 for a bottle of water!
10.0 / 10.0
Location, staff and comfort. Great roof top bar.
Nothing
3.0 / 10.0
Great shower.
Outrageous charge for breakfast (€55 if not prebooked). 5 hangers in a double room. No milk for coffee. Tea bags but no kettle so nothing to boil water with. No iron or ironing board. Room overwhelmingly hot and stuffy - what passes for air conditioning is actually "air movement", which I've experienced before both in Germany and Switzerland, and is completely useless. With the control on max cool, the room remained at 24 degrees, and it wasn't even very warm outside. In a heatwave., this place must be torture rather than tortue. It has a cigar bar which vents into the courtyard - one evening my partner's room stunk of smoke owing to his leaving the window open to try and let some coolness in.
8.0 / 10.0
Very central
Very pricy but ok
6.0 / 10.0
- Most of the staff were very pleasant & polite
- size of the bathtub
- firmness of the mattress and couch
- breakfast
- rooftop garden
- some of the staff weren't that polite
- several issues settling the bill, aka being billed too much and credit cards not being accepted due to issues with the hotel's processing system
- room had several issues: too hot (blankets & temperature even with ac), bathtub stained, walls had dark markings, noise through closed windows very noticeable)
- pastries in the brasserie were dry and stale
9.0 / 10.0
The hotel was lovely and our rooms were perfect and very comfortable. Both rooms had non functioning iPads which meant we couldn’t mKe calls to front desk or room to Room. This was inconvenient. The staff were very kind and friendly and tried to rectify.
iPads instead of phones
9.0 / 10.0
This hotel is a great example of how hotels should be! Absolutely superb!
9.0 / 10.0
Generally fabulous. Staff extremely helpful, room very comfortable and beautiful. Location excellent. The price is of course matched to the quality! The bistro was perhaps not quite of the quality of the hotel, although the service and ambience were excellent.
10.0 / 10.0
Wonderful accommodations. Close to everything.
I couldn't screencast with the TV and there was only one English channel. Not a big deal.
9.0 / 10.0
Beautiful design and style of hotel and restaurant. The room and especially the bed was very comfortable. We were only there for 3 days as tourists so location was perfectly situated in the centre. Inclusive mini bar was a nice added touch. Food was also great. We loved our stay.
Seems like the hotel doesn’t get a lot of tourists staying there as when we enquired about hop on and hop off bus/boat, they couldn’t give us any info at all.
10.0 / 10.0
Location, stuff, maintanance, breakfast, housekeeping, restaurants and bars - all worked perfectly!
Quite pricey - but it is exactly the case you get what you pay for.
Nothing
10.0 / 10.0
Incredible experience, it offers all a luxury hotel can give. Amazing staff, location, facilities … if we come back for sure we will come back!
10.0 / 10.0
It is exceptionally good. Location, rooms, restaurants, bar, staff, everything was great.
10.0 / 10.0
Excellent rooms, excellent staff. I also got to try the Afri-Cola from the minibar which was simply delicious. Better than Coca Cola dare I say :D
The staff was amazing. They were able to find a taxi for us even though all taxis were practically booked due to The Weeknd’s concert.
Very warm and welcoming people.
The room was clean and comfy. Nothing not to like there.
Nothing
10.0 / 10.0
beautiful property in a great location
10.0 / 10.0
No SPA / Wellness Area
10.0 / 10.0
excellent location and very attentive staff!
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at TORTUE Hamburg. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is TORTUE Hamburg pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at TORTUE Hamburg?
We found 27 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
