Kimpton Charlotte Square by IHG

Top rated by guests

Property building, Nearby landmark, Facade/entrance

Bed, Photo of the whole room, Decorative detail, Seating area, Bedroom

Restaurant/places to eat, Restaurant/places to eat

8.8Excellent

(1,655 Ratings)

"location is just perfect and the buffet breakfast was fabulous."

Verified guest

Don't miss out! Price and availability may change

8.8 / 10.0

Excellent(1,655 Ratings)

Hotel in Edinburgh

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Top-tier experienceA high end property in this area

About this hotel

Kimpton Charlotte Square Hotel is located in Edinburgh, just yards from Princes Street and George Street.

Amenities at Kimpton Charlotte Square by IHG

Business facilities

Golf course (within 2 mi)

Concierge services

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Pets allowed

Gym

Heating

Wheelchair accessible

Bar

Spa

WiFi/Internet

Shared living spaces

Ski in/Ski out

Laundry services

Sauna

Accessible Parking

Electric Vehicle Charging Station

Family friendly

Ironing facilities

Safe

Accessible by lift

Key access

Key card access

Contactless check-in/out

Housekeeping available

Fire alarm

Fire extinguisher

Tennis court

Cleaning products

Map of Edinburgh

Nearby attractions

National Museum of Scotland

0.7 mi

Stirling Castle

30.9 mi

Royal Yacht Britannia

2.4 mi

Camera Obscura & World of Illusions

0.4 mi

Available Rooms

$$$$

Top rated by guests

8.8Excellent

(1,655 Ratings)

"location is just perfect and the buffet breakfast was fabulous."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.8 / 10.0

Excellent(1,655 Ratings)

Hotel in Edinburgh

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

Great for petsBring all your friends and family, even the furry ones

Top-tier experienceA high end property in this area

Map of Edinburgh

Nearby attractions

National Museum of Scotland

0.7 mi

Stirling Castle

30.9 mi

Royal Yacht Britannia

2.4 mi

Camera Obscura & World of Illusions

0.4 mi

Available Rooms

About this hotel

Kimpton Charlotte Square Hotel is located in Edinburgh, just yards from Princes Street and George Street.

Amenities

Business facilities

Golf course (within 2 mi)

Concierge services

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Pets allowed

Gym

Heating

Wheelchair accessible

Bar

Spa

WiFi/Internet

Shared living spaces

Ski in/Ski out

Laundry services

Sauna

Accessible Parking

Electric Vehicle Charging Station

Family friendly

Ironing facilities

Safe

Accessible by lift

Key access

Key card access

Contactless check-in/out

Housekeeping available

Fire alarm

Fire extinguisher

Tennis court

Cleaning products

Ratings and reviews

8.8 / 10.0

Excellent(1,655 Ratings)

100% verified reviews

4.0 / 10.0

A noisy disappointment!

The location and some of the decor.

The spa facilities are very small for the amount of guests, leading to a stressful experience, rather than a relaxed one. There were no loungers. Some of the decor needed a lot of refurbishment n the spa, but it had been taped up; it was a huge eye sore. The worst thing about the hotel is its thin walls; leading to endless nighttime disturbances from neighbouring rooms, and from the street outside. I had the worst sleep ever. House keeping were not attentive to details, leaving both toilet seats up, not clearing dirty glasses away, leaning nightwear in a heap, rather than replacing it on the bed, not putting the hairdryer away - just leaving it in a heap on the floor, not replenishing milk. The staff try to be friendly and courteous but they are ‘over the top’, which always comes off as fake. Compared to other Scottish hotels we have stayed in, of the same and lower class, this had no authenticity at all. It was a huge disappointment.

9.0 / 10.0

Excellent location and facilities.

Location, facilities, staff and swimming pool/sauna.

Slow service at lunch time. Mostly veggie stuff on menu😩., I would have preferred a good varied choice.

9.0 / 10.0

Perfect for any kind of reason to stay in Edinburgh

Great location, hotel with atmosphere, lovely stuff, clean and tidy. Very good gym and nice SPA with swimming pool. Pleasure to stay.

You can feel little uncomfortable when you are going to Spa or pool and have to walk through restaurant (only applicable rooms over restaurants)

10.0 / 10.0

our second stay, and looking forward to going back.

location is just perfect and the buffet breakfast was fabulous.

we would have liked a bigger bed, but in fairness we did ask to change rooms because we required a walk in shower. this was done without problem.

10.0 / 10.0

Super location, friendly, well appointed

Staff are so polite, the spa and gym faclities are excellent. Super location- close to all shops, Johnnie Walker, etc. It was a birthday treat and we got amazing chocolates in the room. Highly recommend

Nothing, other than strong kitchen smells on stairwell

10.0 / 10.0

Fantastic location, wonderful trip - great hotel

A stunning hotel with wonderful staff and lovely facilities - there was nothing that was too much trouble. Would highly recommend.

The kids could only swim in the pool on 3 x 1hour sessions which was a little frustrating - we went down and were told it was full. They did however extend the kids time and called us half an hour later to come back down. Only a small issue - they even sent an email later apologising... a very small negative.

10.0 / 10.0

Brilliant! Would definitely 100% recommend staying here ☺️

Staff on arrival were extremely friendly and helpful. Nothing was too much trouble, answered all our questions before we had any! Fast and easy check in. Always someone about to say hello to us and ask if we needed anything. Perfectly positioned for seeing New Town and within walking distance of the Old Town, castle and Royal Mile.

There was nothing that could have been done to improve our stay, it was perfect. Every aspect, from the staff through to the room and facilities was excellent.

10.0 / 10.0

Perfect hotel in a perfect city!

The location was perfect, right off Princes Street and a 10 minute walk to the station. The staff were so friendly from the moment we arrived and we managed to check in early. The customer relations manager, Raghda, was wonderful! She gave us a quick tour and arranged for Prosecco and mint tea to be sent to the room! The spa was lovely, so relaxing to just swim and sit and think of nothing. The room itself was very comfortable and we wanted for nothing. Absolutely will be coming back, zero complaints.

Nothing at all, can genuinely find no fault with anything.

10.0 / 10.0

an incredible stay!

We were wowed as soon as we arrived. The staff were so friendly and accommodating, and the facilities were so clean. The hotel was stunning with a spa, multiple restaurants and a bar which offered a free drink between 5 and 6pm. The room was spacious, clean and well decorated. The snacks tray and coffee/ tea stations were a nice bonus. Robes and slippers were also provided for the spa use. If we forgot to bring anything on our trip, like hair straighteners and toothpaste, the staff swiftly brought the necessities to our room. We felt so looked after and even enjoyed a free room upgrade as well as a complimentary bottle of bubbly for my boyfriend’s birthday. Thank you so much for making our stay so memorable! The hotel really lived up to its 5 star status.

10.0 / 10.0

Exceptional stay. Staff were incredible.

Staff went above and beyond. Fantastic facilities. Lovely pool.

10.0 / 10.0

We had a fab weekend staff were great as was facilities and location

Location Decor

Some areas were quite dark

10.0 / 10.0

Top Class

Steve was one of the nicest men my wife and i have met and also the young man jordy who was working at the spa the night we stayed was so so nice and very helpfull big shout out to all the staff who were great but these 2 guys were amazing when we stayed we will be back sooner rather than later TOP CLASS from the kimpton

Having to leave 😥

5.0 / 10.0

Good in general but difficult points

Food in Restaurant and Spa facilities were great

Confusion over restaurant booking, room/bathroom unkept

9.0 / 10.0

Super relaxed place to be….. thoroughly recommend

Relaxed atmosphere, friendly chilled staff. Perfect break

Room possible next to the broom cupboard - a touch noisy in the morning

1.0 / 10.0

Poor communication and a lack of guest-centric handling overshadowed what should have been a quality IHG experience.

My experience with Kimpton Charlotte Square was extremely disappointing and far from the standards expected from an IHG-branded property. From the very beginning, there was a complete lack of coordination and professionalism within the Front Office team. I dealt with multiple Front Office staff members—Sabah, Steve, and Abril—and received contradictory information, shifting explanations, and assumptions of misuse instead of clear, consistent communication. The same situation was handled differently by each person, creating unnecessary tension and confusion. What made the situation worse was the tone of suspicion adopted early on, despite clear explanations and full transparency from my side. As someone working in hotel finance and highly familiar with IHG policies—and also an IHG One Rewards Gold Elite member—being treated as a potential fraud rather than a valued guest was unacceptable. Instead of focusing on hospitality and problem-solving, the interaction felt defensive and accusatory. This raises serious concerns about how guests are perceived and treated, especially when internal alignment within the Front Office is clearly missing. The only positive aspect of this experience was the Reservations Team Leader, Jay, who genuinely tried to assist and showed professionalism and a guest-oriented mindset. Unfortunately, her efforts were overshadowed by the overall Front Office handling. This experience did not reflect the values of hospitality, trust, or service excellence. Significant improvement is needed in Front Office communication, consistency, and guest handling. After escalating my concerns and directly contacting the General Manager, Mary Mant, regarding my experience, I was informed that the hotel fully stands by the actions of the Front Office team. I was also explicitly asked to remove my Google review.

Lack of consistency and alignment within the Front Office team, contradictory communication, and a defensive approach that made the interaction feel accusatory rather than guest-focused.

10.0 / 10.0

Chic stay in Edinburgh

The Staff (everyone) were extra sweet regardless which time of the day - thanks Gavin for the recommendations, the facilities were great, hotel has number of sitting areas to relax, enjoy a quiet night, and the interior design/decorations are lovely. I would definitely stay here again & location is perfect.

10.0 / 10.0

Highly recommend

Great location, beautiful decor and the most comfortable hotelbed I’ve ever slept in ! Borrow the bikes, so much fun to explore the city.

9.0 / 10.0

Nice escape for holidays Christmas

A very nice building in a very convenient location. Big rooms , nice facilities and very interesting decoration The staff at the reception was really helpful and nice. Special thanks to Abril.

The breakfast and the service stuff could be much better for a five star property.

4.0 / 10.0

Room was disappointing and not five star.

The staff were super friendly.

I booked a five star hotel and expected a five star room, the room we stayed in felt tired and tatty. The bathroom door woodwork was chipped, the bath panel was also in need of repair and the bathroom was not particularly clean. The chair in the room was stained and grubby looking. The room was a disappointing experience, we only stayed one night and due to plans did not have time to ask for another room.

10.0 / 10.0

A relaxing night away at our favourite hotel. Thank you for making it so special!

Honestly, everything! The decor, the staff, the little touches that make it so personalised and special. Beds were comfortable and we felt so relaxed.

Nothing ! If I had to choose, the bathroom needs a little maintenance but that's being picky.

10.0 / 10.0

Cosy in good part of town

Beautiful and cosy. Top staff all around, most went an extra mile, with a smile.

3.0 / 10.0

Not the standard expected (5*) and noisy

Very good location.

Noisy streets. Sound isolation from outside (and inside!) is not good at all.

10.0 / 10.0

Stunning!!

Amazing service from start to finish. I had booked Kimpton because I was planning a proposal to my partner whilst in Edinburgh. Congratulated with a bottle of Prosecco to our room with a little thank you card which was a lovely touch and all of the staff were lovely. Room was beautiful and worth paying the extra for the studio room. Would recommend to anyone and would 100% book again when next in Edinburgh.

The only thing I would say which was disappointing was a comment made by one of the reception when my partner/new fiancé told the member of staff we had just got engaged. I was blatantly stood behind my partner as she was over the moon and the member of staff said " amazing news, who's the lucky guy". I had to actually tell him it was me. Seemed abit an odd thing to say.

10.0 / 10.0

HOME FROM HOME

Absolutely beautiful hotel in Edinburgh city centre. Very professional and friendly staff. Hotel is pet friendly and my puppy loved all the attention. I have 2 small well behaved dogs so pet friendly is a must. Very unique and quirky hotel and very comfortable rooms. Food is lovely and they cater for gluten free. Spa is beautiful and I can't wait to go back Best central Edinburgh hotel for sure. Staff are amazing including Christine and Cameron and Zoe and Michael and Caroline lovely manageress. SIMPLY THE BEST!

10.0 / 10.0

Fantastic service; lovely touches like a fresh pina colada in dinky bottles in our room plus fresh milk and good tea.

The staff were extremely efficient, friendly and nothing was too much trouble. They were attentive but relaxed at the same time. Our lunch at Baba was delicious and the atmosphere in the restaurant was lovely. Loved the general ambience.

We had great massages but were disappointed to discover there were no loungers by the pool. The pool area was a bit uninviting.

8.0 / 10.0

Really enjoyed.the assistance on arrival re the check in and the helpfulness of staff was great thanks!

Location was excellent

Nothing other than there was a strange banging noise that seemed to come from upstairs, regularly.

9.0 / 10.0

Lovely stay! When visiting Edinburgh again i would love to come back!

Nice straff! Location. Interior. Breakfast. Comfy bed. The note when we came to the room. We felt surely welcome!

6.0 / 10.0

Nice stay but wouldn’t come back

Good location, spa facilities were nice and the room was comfortable

For the price I was expecting a bit more, there was nothing really exceptional about the service at the hotel, it was actually quite disappointing. Aside from about 3 members of staff greeting you as you come in and out there’s not much more offered in terms of the service you’d expect at this price point. I mentioned I was staying for a birthday after receiving a message from the hotel asking about my upcoming stay. Typically hotels may leave some chocolates in the room with a happy birthday message/dessert on arrival to the room. I got two vouchers to get a cocktail from their bar (I don’t drink alcohol).

5.0 / 10.0

good location poor breakfast

concierge & valet parking good though expensive.

breakfast not very good for the price at all. coffee stale had to make your own toast for that price id expect a fully served meal. good choice but poor value. no bran or oats on offer no whole fruits just compote and fruit salad. Sausage was very poor. no crispy bacon.

6.0 / 10.0

£300 for 1 night with no breakfast included left a bad feeling.

Staff were great

Cost was high and didn’t include a breakfast.

8.0 / 10.0

Enjoyable comfortable stay

Beautiful building well maintained

7.0 / 10.0

Relaxing

Staff were very helpful and happy, no signs of anything being too much trouble. Food was great overall breakfast and dinner.

Nothing

8.0 / 10.0

Nice stay. Would visit again but upgrade to a bigger room.

Location was great. Staff was very friendly and helpful. Rooms were modern and clean.

Rooms are very small. Toilet was cramped and behind the door.

9.0 / 10.0

Lovely property, well located

Location, décore, breakfast

9.0 / 10.0

Beautiful hotel with wonderful, warm staff

The most accommodating and lovely hotel staff that were able to give me great recommendations for exploring the city. I also loved the complimentary wine hour to mix with other hotel guests. Bed very comfortable and lovely spa facilities.

I found the restaurant to be a bit overpriced. Also didn’t like that to access the gym/spa you had to walk through the restaurant in your workout gear or alternatively take all your clothing with to change there.

9.0 / 10.0

Great hotel for Edinburgh

Very friendly and helpful staff. Great hotel and room, all very clean and modern. I was only here for one night, however would stay longer to enjoy the hotel and amenities.

For the price paid, is a bit of a walk from the old town and center and not much in the immediate area besides a lot of tourist shops and a busy main road.

5.0 / 10.0

Overpriced due to supply and demand, rooms need TLC. Staff were superb.

Employees on site were fantastic! Great values and behaviours despite it being very busy and very hot. They never faltered. A credit to The Kimpton brand and IHG. Check in and Check out was perfect. Very friendly employees. Venue was pleasant with good facilities. Breakfast was great, but the booths could be a little snug for larger people so request a free standing table and chairs. Air con in room was a very welcome feature due to the unprecedented UK heat.

Room was in need of TLC. Peeling paint in bathroom, screws not fully screwed in on radiator so hurt when caught hands on them, dirty grout, and shower screen base, noisy toilet, noise from toilet system of room above. Loud activity in corridors from just after 5am, possibly staff as we were in a part of the hotel that had staff only cupboards/doors. Bedroom ceiling had been patched for a repair with attempt to paint over but looked unprofessional. Windows for rooms at the back in the side street would benefit from a 3rd glazing option that could slide open and closed as needed. Lots of noise from the pub outside in the alley way and delivery drivers/bin men early morning. There appeared to be faeces on the outside windowsill. Definitely not from a bird, so was either throw up there from the ground level or dropped onto the ledge. Very disappointed considering the supply and demand price uplift the room was given due to the oasis concert. £750 for one night in a king room was not value for money considering the TLC elements mentioned. Id maybe have let some of the things slide if the room had attracted its usual price.

6.0 / 10.0

Over priced and not worth it!

The staff were very friendly

I paid £745 for our room. It was small, had one chair for two guests, did not have a bath. The view was to the rear of the hotel and was of a derelict building covered in graffiti. This is 5* London pricing. I would expect a lot better for this.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Kimpton Charlotte Square by IHG. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Kimpton Charlotte Square by IHG. Enjoy the water!

Is Kimpton Charlotte Square by IHG pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Kimpton Charlotte Square by IHG?

We found 33 amenities for this rental. This includes business facilities, golf course (within 2 mi), concierge services, free wifi/internet, and free parking.

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8.1 / 10.0

Excellent(3,096 Ratings)

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in Edinburgh

4star

2 guests · 1 bedroom · 1 bath

Free WiFi/internet · Pool · Bar

When traveling to Edinburgh, if you are looking for (business stays, family stays, couples stay, getaway vacation, etc.) this is the perfect place at $773 per night.

Kimpton Charlotte Square by IHG

Hotel in Edinburgh

Reasons to book

About this hotel

Amenities at Kimpton Charlotte Square by IHG

Map of Edinburgh

Nearby attractions

Available Rooms

Hotel in Edinburgh

Reasons to book

Map of Edinburgh

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is Kimpton Charlotte Square by IHG pet friendly?

What amenities are available at Kimpton Charlotte Square by IHG?

Explore similar stays in Edinburgh

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