Bournemouth Carlton Hotel By Belvilla





7.6Good
(1,623 Ratings)
"Everything love staying here"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Guests can enjoy classic cocktails and fine wines in the spacious bar. Fredrick’s restaurant serves a modern British menu and seasonal specials, and full English breakfasts are available daily.
Business facilities
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Pool
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Beach access
Shared living spaces
Garden
Laundry services
Sauna
Accessible Parking
Beach front
Family friendly
Smoking allowed
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.6Good
(1,623 Ratings)
"Everything love staying here"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
The room was big, the location is convenient.
The bathroom was a bit old
5.0 / 10.0
Great sea view with balcony. Large room and bathroom. Parking good. The girl working in health club friendly and very helpful.
Check in not untill 4pm which is quite late and although we arrived about 1pm was told even if room was ready we could not get in untill yhen. Did not like that every part of hotel was separate. Could not put drinks, breakfast, towels (there was a charge in the health club etc on bill as they were all run by different franchisees. Went into bar Saturday night to be informed they were not serving food anywhere in the hotel. Cleaning in restaurant not brilliant chips and other food on the floor at breakfast. Rooms could certainly do with a little TLC.
5.0 / 10.0
Nice hotel, in a great location. Staff are all super friendly.
We were next door to someone who left their dogs in the room whilst they were out. The dogs barked & cried continuously. We had to go to reception at 3am to report this as we could not sleep with the noise. We had also listened to this on our first night but put up with it but on the 2nd night we were concerned.
2.0 / 10.0
Some staff were absolutely brilliant others clearly didn't like their job!
Cleaning is poor dirt under pull out sofas and mould on certain parts of the ceiling also the bath wasn't washed out from the last person to stay there !
1.0 / 10.0
Without a doubt, this was the worst experience of customer service I have ever experienced.
On arrival, we were advised that the suite we had booked was not available, allegedly due to a leak. we were told that we had been moved to their sister hotel, a short walk across the car park. The sister hotel was very obviously not fully open, the lights were off and a makeshift reception had been 'cobbled together' at what appeared to be a bar although the fridges were empty and it had enough dust on the surface to write in! The room offered as a comparable was a very tired looking double room and nothing like the room we had booked.
We returned to the Carton and explained that we were not prepared to accept the alternative accommodation was in any way comparable to room what we had paid £178.00 for. In fact rooms were being offered on a booking site for £68.00. Instead of offering a discount equivalent to the rates shown we were offered free car parking as compensation!
We requested a refund of the difference between the rate we had paid, and the rate being shown on the booking site for the alternative accommodation, to be told this was not possible without the authorisation of a manager, when we asked to speak with the manager, we were informed they were unavailable until after the weekend. Subsequently we decided not to stay and requested a full refund, only to be told there was no one available with the authority to agree to this and that we would have to wait until after the weekend to get this authorised.
As yet, there has been no further contact from the hotel and no reund.
9.0 / 10.0
Really good proximity to the centre
Nothing
10.0 / 10.0
Everything love staying here
Nothing
10.0 / 10.0
The room we were given was a bit to far for my husband to walk to.The receptionist Sue I think her name was she didn’t hesitate to find us another room which was closer for him.Breakfast and evening meal was delicious waitress and and waiter were very polite.
9.0 / 10.0
We liked the upgrade they made for us to a sea view without extra payment. Beautiful view. Would like to say how lovely the young man was at Breakfast, he seemed to be working on his own but couldn't be more helpful if he tried.
PARKING COSTS! To park our car in attached car park at back of the hotel cost £35 for two nights. Needs to be free if your staying in a room at hotel. An unexpected cost as it was not made clear when booking a room.
9.0 / 10.0
We stay here regularly. We always have a suite and they are lovely, very clean and it’s nice to have a lounge and separate bedroom, also a beautiful view.
The only thing I can fault at the Carlton is the price that’s charged for taking your dog. I appreciate the room has to have an extra clean, but I feel £25 per dog, per night is quite a lot.
7.0 / 10.0
Our room size as a family room
The receptionist when we arrived at 1pm not at all welcoming or helpful and the room was cold - none of the radiators worked and we had a baby and toddler with us
8.0 / 10.0
Location, pool, staff very friendly
Very old rooms
10.0 / 10.0
Great location.
Staff courteous and helpful.
We’ve stayed a number of times and always enjoy the Carlton Hotel.
Like the sauna and outdoor pool
Very large bedrooms
May not be perfection for some people, but it is perfect for us!
10.0 / 10.0
Very clean. Nice facilities. Suite was lovely
There was nothing I didn’t like
10.0 / 10.0
Location is perfect for us with beautiful views of the sea.
Nothing at all to dislike.
10.0 / 10.0
Location
7.0 / 10.0
Convenient location for our needs. Use of the pool. Staff very pleasant and helpful.
Having to move the desk away from the wall to plug the kettle in.
The room was very warm, even though the radiators didn't seem to be that hot.
Very noisy party until 12 (not the fault of the hotel), but it was directly beneath my room so I was unable to sleep.
10.0 / 10.0
Lovely hotel, so clean, big rooms, comfortable, having stayed in various hotels in Bournemouth over the years, this hotel topped them all.
Nothing
8.0 / 10.0
Nice clean hotel with good breakfast.
Car parking charge it states it £20 but in fact its over £23 with add ons like service charge.
6.0 / 10.0
Location is very good.
Ridiculously high charge for using the hotel car park. The rooms are threadbare and leave a lot to be desired. It could be a great hotel but it’s in need of renovation and some money spent on it desperately.
8.0 / 10.0
Breakfast was cooked to order so it came hot and fresh. Polite staff. Views lovely
Room was cold when entering and the decor was a cold blue which didn't help
8.0 / 10.0
Stunning location. Great sea views.
10.0 / 10.0
Staff are always polite and happy to help. We go there regularly and on this occasion we were treated with an upgrade to a suite with a sea view which really made our trip.
For us there are no negatives.
7.0 / 10.0
Staff lovely room massive and clean
We stayed in room 130 which had all the AC units on the outside wall which kept cutting in and out very noisy through the night I struggled to get to sleep.
The furniture is getting a bit tired .
The parking was very expensive
9.0 / 10.0
Lovely room, great location
It was very warm inside the hotel
10.0 / 10.0
The room was beautiful everything we could wish for
Nothing
8.0 / 10.0
Breakfast was very good
Rooms are abit tired
10.0 / 10.0
Location, been many times in the past.
With sea facing rooms, the views are excellent.
Staff friendly and helpful.
Cheaper car park!
10.0 / 10.0
The staff were excellent and helpful. Location was great, close to the centre, the beach and great views
Nothing
9.0 / 10.0
Staff were really helpful particularly sue,and in fact all of them
Children running around the coridor at night knocking on our door and running away
10.0 / 10.0
The staff were outstanding could not do enough amazing place to stay
The staff the room everything
10.0 / 10.0
Breakfast was superb, lots of choice. Location was perfect , close to the sea and all amenities.
Disability access to some areas was lacking.
7.0 / 10.0
Beautiful view, Very large spacious room, friendly staff.
Very old fashioned furniture in rooms. Bathroom and was covered in limescale, when I ran a bath, the water was NOT clear it was a faint brown colour, when I emptied the bath the bathroom sink drain smelt foul. The price of the food was extremely expensive for what it was.
8.0 / 10.0
Food was great, staff were very friendly and efficient
Sometimes we had to ask for our room to be serviced
7.0 / 10.0
Nice breakfast, good range of choices
I thought it was free parking but it wasn't. My mistake.
6.0 / 10.0
The family room is big enough for us (2 children).
However, the shower is not user friendly and the bath is not clean.
7.0 / 10.0
Room was good, two balconies, big bed, lots of space. Good views.
The hotel was clean.
The little things were missing. No glasses, no bottled water, no safe.
Some of the staff, especially the lad in the leisure area needed a new attitude!
Food ok but not great
9.0 / 10.0
The staff,especially bar and restaurant,were very efficient . They made our stay memorable and Kamal was so professional interacting so well with his clientele.Food very good.
Well done
Bournemouth will drive visitors away with their parking charges especially evening parking
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Bournemouth Carlton Hotel By Belvilla. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Bournemouth Carlton Hotel By Belvilla. Enjoy the water!
Is Bournemouth Carlton Hotel By Belvilla pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Bournemouth Carlton Hotel By Belvilla?
We found 31 amenities for this rental. This includes business facilities, golf course (within 2 mi), concierge services, free wifi/internet, and free parking.
