Casa Berno Panorama Resort

The view and the lovely staff. Pool is amazing! The breakfast was delicious.

Hotel perched above Ascona with breathtaking views, spacious rooms, and a lavish breakfast buffet. The staff were highly professional and genuinely friendly — from the reception to the restaurant team.

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great property

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The view from the room and the hotel terrace and restaurant was stunning. The suite was spacious. Upon checking out, we were given two bottles of water and a gift of a small sample size olive oil. Drinks and snacks at the hotel bar were very good. They had an extended shuttle service that went into the evening due to the jazz festival.

Overall the room was very clean, but one of the bath towels was dirty. We found everything in the hotel to be a little overly complicated. From the faucets, to the black out switches (that were nowhere near the bed), the door handle, and the inexplicable lettering of the rooms and reception - why not number it to make it easier? When on holiday, one wants to relax, not try to figure things out. Even the extended shuttle service was overly complicated. From 7pm to 9pm the shuttle went into Ascona. And then there was no service until 11pm to 12pm from Ascona back to the hotel. We wanted to come back early (because we didn’t want to wait till 11) and asked reception where we would be picked up from if we wanted to come back at 9pm. It was then emphasised to us several times that the shuttle was only outgoing between 7 and 9pm, only to then be told that if we were there, the shuttle could take us back to the hotel. Why not say this in the first place rather than spend 10 minutes telling us otherwise first. It was just too complicated and in the end we were told the wrong place for pick up. There is a path that can be walked from the hotel to Ascona and this was lovely. But the walk back is very steep and particularly challenging in the heat. I mention this because outside of the jazz festival, the hotel shuttle stops at 7pm making it very impractical which I guess encourages guests to eat at the hotel. We didn’t eat there as we didn’t like the menu and it was very expensive for what they were offering. Also, information was not made available - there were events on in the hotel but none of this was conveyed to us upon checking in or at any other time (via the staff or via brochures etc.) We only found out after the fact. If you are looking for a hotel in which you can simply stay by the pool and have all your meals in house, then this might suit. Whilst our room was modern and renovated, we walked away feeling that the overall hotel was a little staid.