Gaskell Arms

Lovely location, excellent food, nice size room

No information in the room about breakfast times or check out times… maybe pop menus in the rooms??

good choice for breakfast. room a good size

tea a bit cold, service a bit slow at breakfast. No plug in bathroom sink, with very hot water made it very hard to have a wash. Was reported but nothing done. Didnt know before arrival bedroom on different floor to ensuite (duplex type room)

The rooms were separate to the pub which made them more dog friendly. Comfortable furniture

not exactly as expected on arrival. Bar area cramped with a trolley and advised couldn't take dog in another area. Not the best welcome.

The location of the hotel is great, we enjoyed what we had to eat, both in the dining room on Friday evening and the cooked breakfast both mornings. The hotel has a pretty, well kept garden. The bed was comfy and the bathroom was nice. Some staff we encountered were friendly and appeared busy, others not so much so.

The bedroom! Sadly we were not given the room I had booked, as it was out of service, due to a problem with low water pressure. I understand that these things can happen, but there would not have been an explanation, or an apology during check in, if I had not mentioned it. I had advised the hotel in advance that it was our wedding anniversary, but there was no acknowledgement of this throughout our stay. Instead, we were given the nosiest of rooms, above the kitchen, with a very loud extractor fan going 14 hours a day!! The hot water pressure in our room, over the sink taps was also very poor and despite reporting that our fridge wasn't working, nothing was done about it during our stay. We did mention our disappointment about the room to the house keeper and she did do her best to find us an alternative room for our second night, however the room offered was much smaller than the one we were in and not worthy of the price we paid for a large king-sized room, so we stuck with it. On our first evening we ate in the dining room and although the restaurant is nicely decorated and condusive for talking, no one appeared to be collecting empty glasses from the tables, so they just sat there. It was the same in the garden mid afternoon when we arrived. As soon as we sat down to eat, we were approached for our order, we asked for an extra 5 mins to look at the menu, but the young girl never came back! After over half an hour we went to find her, she did apologise however. It all just seemed abit chaotic. Honestly, I never normally look for fault in things and I do appreciate that things can go wrong, but when a hotel is receiving fab reviews and expectations are high, I think it is only right to be honest about your own experience, so that any issues can be addressed for the benefit of others enjoyment and the hotel can continue to receive good reviews.