NH Brussels Carrefour de L’Europe

Perfect Location. Really nice staff. Spacious room.

Good hotel with extremely helpful staff, comfortable rooms with air conditioning, and a simple but adequate breakfast. It has the best location in Brussels for exploring the city center on foot, with all major attractions within walking distance.

Although the room was shown with a walk-in shower, there was instead a bathtub. The area was very noisy and the room has poor sound insulation, with traffic noise from the main road continuing even up to 3am. There was also a lack of general facilities, such as a small terrace or outdoor seating area for hotel guests.

The location is the best! The standard room we had was comfortable. The front office personnel are very helpful- they are sending me my lost item to my home address, such a relief!

There are some little details like we couldn’t adjust the shower head, but they’re immaterial. We would have liked more available water to drink at the reception since the days were so hot & we needed to hydrate, but they forgot to refill a couple of times.

I choose this hotel because of its location, parking and the fact dogs were allowed. Unfortunately I found out that the parking was against additional cost. Same for my pet. On the Booking.com site it says pets are allowed but it doesn't tell you that you need to pay an additional 35 Euro. After my reservation I sent a mail to the NH hotel to ask for additional info with regards to the parking and the pet. I never received an answer. Only at the hotel this information was shared with me. In the meantime around 15 automatically generated messages from Booking.com and NH hotel. Really unprofessional and overkill of information which is not needed. So overall the hotel ended up nog toe be 229 euro but 300 euro per night because of the hidden cost. If the hotel would have answered my mail I could have made a different choice. Also Booking.com should specifiy these additional cost and not promote a hotel with parking and pets allowed whilst these services are provided only against additional cost.

I choose this hotel because of its location, parking and the fact dogs were allowed. Unfortunately I found out that the parking was against additional cost. Same for my pet. On the Booking.com site it says pets are allowed but it doesn't tell you that you need to pay an additional 35 Euro. After my reservation I sent a mail to the NH hotel to ask for additional info with regards to the parking and the pet. I never received an answer. Only at the hotel this information was shared with me. In the meantime around 15 automatically generated messages from Booking.com and NH hotel. Really unprofessional and overkill of information which is not needed. So overall the hotel ended up nog toe be 229 euro but 300 euro per night because of the hidden cost. If the hotel would have answered my mail I could have made a different choice. Also Booking.com should specifiy these additional cost and not promote a hotel with parking and pets allowed whilst these services are provided only against additional cost.