Hotel Novotel Brussels Off Grand Place
Top rated by guests





8.3Excellent
(3,638 Ratings)
"comfy bed
great shower"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Novotel offers air-conditioned rooms only 185 yards from Grand Place in the historic heart of Brussels. This hotel features bike rental, a small fitness center and a spacious street terrace.
Business facilities
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Laundry services
Family friendly
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.3Excellent
(3,638 Ratings)
"comfy bed
great shower"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
We really enjoyed our stay everything was great !!!! The location was amazing, next to the city center and the train station.
Only two elevators that were a big small because we had a stroller with us. Especially in breakfast time it took a while for the elevator to come to the fifth floor empty.
8.0 / 10.0
Good location just off the Grand Place. Comfy clean room.
Nothing
10.0 / 10.0
comfy bed
great shower
10.0 / 10.0
Very central location, 5 min from Brussels Central Station and Grand Place.
Lots of restaurants near with many choices.
Calm and quiet even with this central location
9.0 / 10.0
- welcoming staff
- large, well-appointed room
- spacious shower (you need to ask for it)
- excellent breakfast
Nothing
10.0 / 10.0
Is Excelente
Es verdad Good for me
8.0 / 10.0
Location, breakfast and the room.
A bit pricey. Heating complicated to turn on.
10.0 / 10.0
Location was incredible, the staff were super helpful and amazing. Rooms and hotel cleaniness was spot on. My family & I had an unforgettable time.
N/A
6.0 / 10.0
Location.
The room was disappointing & cleanliness.
8.0 / 10.0
Location great, staff very helpful and room was a good size
10.0 / 10.0
Great location to Grand Place
8.0 / 10.0
The location was absolutely perfect, obviously you pay more for the convenience BUT it was absolutely worth it, in this location you are literal mins away from so many wonderful sights especially while the Christmas markets are on, There are lots of food places on your doorstep and even Brussels Midi for the Eurostar is in a realistic Taxi ride (it cost approx. 15 Euros which was what we expected) Also there is a Taxi rank just outside the hotel door which helped for our return journey.
The Continental breakfast was ok, there was a problem where 1 of the 2 coffee machines were broken so the queue for hot drinks in the morning was long which even for the discounted cost we were offered of £20 per adult per night seemed steep.
9.0 / 10.0
A great location near Grand Place.
Nothing!
10.0 / 10.0
Very convenient location and staff always greeted us with a smile on their face, we were also able to check in earlier which was great and a special thank you to Francesca who assisted us exceptionally with contacting and organising a doctor visit for my mother who was not feeling so well. So impressed with the service and speed and care with which she dealt with us and kept checking in too. Amazing service and great facilities as could order things like toilet paper towels etc via the website
The lighting in rooms but not a big deal
8.0 / 10.0
Everything was just nice. Nice room. Nice breakfast. Good (public) nearby parking. But excellent location!
Nightmare to drive to into central Brussels!
8.0 / 10.0
Location
8.0 / 10.0
The staff was great. Beds were comfortable and firm.
The room could use a fresh coat of paint and new carpets. The walls had scratches and marks on them and there were carpet and upholstery stains. The cleaning staff was great so everything was as clean as can be despite this.
7.0 / 10.0
Really enjoyed our stay here! The hotel was super comfortable and in a great location—close to everything we wanted to see and do. Perfect spot for an easy and relaxing trip
We heard drilling a few times during our stay, which disturbed us and affected the experience.
5.0 / 10.0
Great location , good first impression
Mouldy bathroom, room was really small for 4 people. Breakfast was really poor quality, close to disgusting. Low quality fruit, bread, eggs and soggy bacon are just some examples. Not worthy of a 4* hotel.
Also the staff was not in a mood to go the full mile. The bar was supposed to be open until midnight but at 23:30 an unmotivated staff told us the bar was closed, the barkeeper had gone and the cashier was closed. For breakfast, staff told us no fresh egg dish would be prepared. Then I asked someone else, and then we got some really badly prepared fried eggs.
10.0 / 10.0
The hotel is located very close to Grand Place and Gare Centrale. There is also a Carrefour Express nearby and lots of restaurants. Perfect location for a city break. Breakfast is good with decent options.
Nothing bothered me, however, I didn't stay in the room too much.
10.0 / 10.0
The hotel is amazing, the facilities are good enough and the location is outstanding. The staff is incredibly kind and nice, we were travelling with our little one (2y old) and I'll definitely recommend Novotel for families with kids. They got our son a small teddy bear that he got attached to it during the whole trip. Also they were super effective and understanding with everything we asked for. Kudos for this amazing team you have build!
The location makes everything so easy to do, many restaurants and stores around it and literally so close to the train station.
Honestly there's nothing I can add in here. We had an amazing stay!
10.0 / 10.0
Lovely building in super central location. Spotlessly clean & modern inside. Outside seating in a nice square as well as comfortable inside seating for coffee & drinks
10.0 / 10.0
Location !!! The hotel is very clean and very central to EVERYTHING. Good size for 3 people in one room. The toilet and bathroom are separated.
Some staff is NOT that friendly or helpful, but only a few, not all. Don't expect too many services.
9.0 / 10.0
Convenient to everything we wanted to do at the Grand Place and easy to catch a tour to Bruge and other places. Only a block or two away. Go out the door and live music to enjoy at the small park.
It would have been nice to have access to free water in the lounge area like the Novotel in Versailles.
10.0 / 10.0
The location is very close to restaurants, stores and grande place
The bed for the child is quite small
8.0 / 10.0
Great location. Very close to central station. Lots of cafes and restaurants just below. Breakfast (extra cost) was amazing.
No temp control in the room so had to open windows during unusually hot evenings which brought in mosquitos. Screens on the windows would help.
8.0 / 10.0
Great location. Friendly, competent and pleasant staff. Room was very functional.
A little expensive as the room was rather small and basic.
7.0 / 10.0
Location is great :) Breakfast really good :) Clean and easy hotel..
Toilette is separated into the room from bathroom, which is not very comfortable and did not mention any info chart.
10.0 / 10.0
Location was excellent as much of the activity was in Grand Place. Will definitely stay there again if travelling to Brussels
Having to request for Tooth Brush and shaving kits. The extra bed provided was a little uncomfortable but it was only used for 1 night so it was not that bad
4.0 / 10.0
The only aspect was the location of the property and the staff. Apart from that in terms of value for money it did not meet my expectations. High prices probably due to the summer season but if i were to visit Brussels again i would definitely pay a little more to stay in a property with more value for money.
The prices, the room inlcuding the furniture was not up to standards.
10.0 / 10.0
Location, breakfast, clean ans staff
Booking
1.0 / 10.0
Location. That a room as available early and we were allowed to use it
What we didn't like was booking and paying for breakfast (for two) at the front desk on our day of arrival for THE FIRST MORNING ONLY but then being told by the reception clerk at 5 AM on our day of departure that WE HAD BOOKED BREAKFAST (FOR TWO) FOR BOTH DAYS. She was VERY INSISTENT that we had not paid yet for any of FOUR breakfasts. We told her we had booked and PAID FOR breakfast for two for ONE DAY ONLY. We had a flight to catch, but we had to go through about FORTY CRUMPLED RECEIPTS to find our PROOF OF PAYMENT. Maybe your staff needs more training on breakfast transaction and customer relations.
We also didn't like the unreliable key cards that failed and had to be reset at the front desk.
8.0 / 10.0
Excellent location and good breakfast.
Toilet and bathroom ventilation is not very good.
Air conditioning is not cool enough during hot weather days.
5.0 / 10.0
Breakfast is very good, most of the breakfast staff is nice and friendly.
When we arrived I asked at reception if someone spoke Flemish (most people in Belgium speak Flemish) and it is my mother tongue,they laughed at me and told me they speak French, English and Italian but no Flemish. That was our welcome at the hotel …. . If I had been on my own I would have turned around and looked for another hotel.
8.0 / 10.0
The breakfast was good and the lobby very welcoming. Easy to work and get out of the room for a while.
Flies seemed to get into the room via the toilet air vent. Could be looked at.
10.0 / 10.0
Everything is nice especially the breakfast is amazing
7.0 / 10.0
Great location, heaps of food choices right at the doorstep and a stone throw from grand place and a major train station
The property we felt was dated for the price, grout was coming out of the tiles in the bathroom and toilet, cardboard cups provided in the room (no glass), no teaspoons for tea/coffee. For a 4 star hotel, it was underwhelming and not to the standard we were expecting unfortunately. One wasn’t working when we arrived and wasn’t decommissioned so waiting for the right lift took forever. Staff probably could have mentioned this as an fyi on arrival.
9.0 / 10.0
The location is the best. You just need to get down and all the attractions are 5-10 min walking. The grand place is just 2 min away. Even the Brussles central station is 5 minutes away. We went as a family and we had a double bed and a sofa bed which was very comfortable. The staff are very helpful all the time.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Novotel Brussels Off Grand Place. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Novotel Brussels Off Grand Place pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Novotel Brussels Off Grand Place?
We found 22 amenities for this rental. This includes business facilities, free wifi/internet, air conditioning, non-smoking, and pets allowed.
