B-aparthotel Grand Place

In the heart of old town, easy access to train, many restaurants and malls around! Room is spacious!

The drinking water has to take from ground and third floor.

It was clean and in the center

The shower want good and the open bed wasn’t comfortable

Location is perfect

No new towels for short stays

The location is absolutely fantastic. Everything we wanted to go to was so close by. It's excellent for convenience to shops, the Grand Place, transport and great restaurants. The apartment is also really sizeable - it's got 2 toilets and it's very spacious. The bed and sofa are comfortable. Some of the staff I spoke to on the phone are nice and communicative.

Unfortunately our stay had a lot of issues. Firstly, the hotel had a huge water problem the day we arrived whereby water came out brown from the tap. We also had insects in our room, including ants and silver fish. The ants also got into the bed. There's a stain on the curtain so overall it just felt a bit dirty. There is only one lift for 6 floors including the basement which is where the luggage storage is. The luggage storage system is inconvenient - you have to phone them to get access to the luggage key cards and one of the male staff members hung up on me on the phone which was very rude. Also, the towel I had was torn up. The hotel was very fast to correct these issues, and were apologetic and polite about it so I give them a lot of credit for that. I also don't like the shampoo amenities as they are the combination shampoo /conditioner and shower gel all in one which is bad for both the hair and skin. Overall it's a budget hotel/apartment but because of the BTS concerts the price was quite inflated and so we paid a lot more for what the room was worth. I would not stay here again. But if you need a very conveniently located and relatively comfortable but aged apartment hotel then it's good for that. But I did not like the insects, water issues, luggage storage system and it's quite dated.