Mercure Lille Roubaix Grand Hôtel

7.6Good
(419 Ratings)
"The staff on reception were Excellent, we didn't expect to have to stay in Roubaix and needed a place to stay at the very last minute. they catered to our every need"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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Located in the center of Roubaix and a 10-minute drive from Lille, this Art-Deco style hotel features a bar and restaurant, and a playground for children. A sauna and a fitness room are also available.
Business facilities
Concierge services
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
WiFi/Internet
Sauna
Family friendly
Smoking allowed
Safe
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.6Good
(419 Ratings)
"The staff on reception were Excellent, we didn't expect to have to stay in Roubaix and needed a place to stay at the very last minute. they catered to our every need"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Cleanliness , location
Not applicable
7.0 / 10.0
The downstairs bar and lounge area was very pleasant; the selection at breakfast was good. The room (5th floor) was quiet and the room itself was a decent size, we particularly liked the windows which were large and opened wide.
The lady who received us at breakfast didn't smile once and she took us back to reception as she said we hadn't paid for breakfast, which we had and showed her on the invoice. She still refused to let us in. The receptionist confirmed we had paid. Perhaps that was why her manner was quite cold. When we came back to the hotel on Saturday night for a drink before retiring a lovely young lady served us but was unable to make a cocktail and didn't know which glass to use or the quantity of alcohol to pour - she let me tell her and was good natured about this. It is surprising that there was no bar manager there on a Saturday night. When we checked out we weren't asked if we had a good weekend, or thanked for staying there, or wished a good onward journey.
1.0 / 10.0
Nothing
Worn furnishings, bad smells no uniforms inadequate parking.
7.0 / 10.0
We had a warm and friendly welcome. The welcome area and furniture is very nice. Breakfast was very fresh, hot and tasty with a good variety of options.
The lift area, lift, corridors and bedroom had a musty smell which was a little unpleasant. These areas seem tired and could do with a refurb.
10.0 / 10.0
The staff on reception were Excellent, we didn't expect to have to stay in Roubaix and needed a place to stay at the very last minute. they catered to our every need
5.0 / 10.0
Small hotel
Room decor old fashioned
8.0 / 10.0
breakfast was very good. Tom on reception was fantastic
breakfast staff were a little grumpy
9.0 / 10.0
Centrally located, beautiful old building. Warm reception.
3.0 / 10.0
The breakfast was poor
9.0 / 10.0
Friendly and helpfull staff. Delicious breakfast.
8.0 / 10.0
Friendly staff. Very welcoming. Spacious room. Generous breakfast
1.0 / 10.0
Absolutely nothing
I felt the staff did not care and were willing to fob you off any excuse, we had fire alarms go off in the middle of a sleep and loud music playing until late at night Had a terrible night sleep
8.0 / 10.0
Check-in process was friendly, no-fuss and convenient.
Housekeeping was polite and efficient.
Breakfast was great, nice selection with very attentive staff
Dinners were tasty and good value despite limited selection
Lift is dark, dated and slow. In need of upgrade
More inviting / warmer bar area is needed for people to meet and wait for other guests/friends
9.0 / 10.0
Everything the bed was so comfy
I order for a bathtub but I got a shower instead.
7.0 / 10.0
Most of the staff were very nice , but my French is poor and one member of staff in the restaurant was very dismissive of me
The room was not up to expectations for the money I paid . There was a funny smell in the room and it did not appear really clean
Despite emailing in advance there was no parking in the underground car park . My car was vandalised outside the hotel , one of my windows was broken . I was told later this is a dangerous area of Roubaix
Due to covid I always carry my own China mug , spoon and coffee. My spoon was taken by the cleaner and never returned . The reception staff said they were going to find it , but it never appeared
No parking even though I thought I had pre booked
Spoon taken by cleaners and not returned
2.0 / 10.0
Nic
No breakfast, no parking, personal dont speak english, the wrong bed, no fridge.
7.0 / 10.0
Nice building, the hallway /stairway is impressive . Rooms are quite basic, but oke.
Walls between rooms aren't soundproof.
breakfast limited (could be due to corona)
9.0 / 10.0
The location, the room, the breakfast and the facilities is comfortable. The staff too are friendly.
Nothing. Everything was great.
9.0 / 10.0
Clean and nice looking hotel inside
Poor parking availability
10.0 / 10.0
too hot in the room
6.0 / 10.0
hotel in palazzo storico molto bello
in camera mancava il frigobar
la pavimentazione sotto la moquette sicuramente in vecchi parquet era molto rumorosa sentivo camminare e scricchiolare nella camera vicino alla mia
il ristorante era freddo poco riscaldato e cenare al freddo e poco piacevole
10.0 / 10.0
Accueil confort le design
4.0 / 10.0
Je vous déconseille d’aller dans cette établissement l’hiver , le réceptionniste m’a donner une chambre sans chauffage , après vérification il m’a confirmé que la chambre allait chauffée, mais la soufflerie était bloquée pour chauffer rapidement, il faisait 15 degré dans la chambre, le jour de la tempête.
J’ai du monter et descendre à 2 reprises pour alerter le réceptionniste et lui demander qu’il m’attribue une autre chambre.
8.0 / 10.0
Le cadre est incroyable!
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Lille Roubaix Grand Hôtel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Mercure Lille Roubaix Grand Hôtel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mercure Lille Roubaix Grand Hôtel?
We found 21 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, air conditioning, and non-smoking.
