Luxury B&B August

Everything,

Nothing

Beautiful building. Comfortable beds. Nice room. Good view.

Long walk uphill to get to property from town. No air-conditioning.

The entire stay was fabulous, breakfast was exceptional as was the staff

The air con was a little too hot and we couldn't change it, however we didn't enquire to either.

The cleaner. She was helpful and friendly and despite being under extreme work pressure always met us with a warm and friendly smile.

Entire payment taken 9 months in advance with no response to request for a rebate. We have been visiting Ortizei for many years and hosts always take a maximum of 30 per cent in advance and the balance once we are there. The tiny unit was overpriced compared to others of much finer quality and comfort and the location and facilities were misrepresented on the home page. To say that the boiled eggs were rock hard is an understatement. A simple cup of coffee was out of the question after breakfast even though we were prepared to pay for it and no kettle to make your own. We were forced, despite injuries which precluded skiing, which was the sole purpose of the vacation, to climb up and down a very steep 500m slope simply to get something to drink in town. A backpacking facility would probably have been more user friendly, particularly when foreign guests flying some 16 hours and who were rendered unable to ski find themselves forced to stay on because the full fee had been taken several months in advance. The purpose of providing credit card details, even if the fee is not refundable is to secure the accommodation, not to be taken in full 9 months in advance without the courtesy of an explanation for this unheard of policy.