Grand Hotel Murgavets
Top rated by guests





8.1Excellent
(761 Ratings)
"I liked that it was quiet and the pools and the hot tub were wonderful"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Grand Hotel Murgavets is located in the center of Pamporovo, just 1640 feet from the nearest ski slope. It offers free Wi-Fi in the entire building and free access to the pools, the sauna and the fitness area.
Business facilities
Airport transportation available
Shuttle available
Free shuttle available
Free WiFi/internet
Free Parking
Pool
Non-smoking
Pets allowed
Gym
Heating
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Ski in/Ski out
Laundry services
Sauna
Accessible Parking
Family friendly
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.1Excellent
(761 Ratings)
"I liked that it was quiet and the pools and the hot tub were wonderful"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Location = perfect
Parking - always found a spot
Food - the breakfast was AMAZING
Rooms - small and extremely HOT.
Staff - typical Bulgarian hospitality ;) Not a lot of talking and not a lot of "politeness"
9.0 / 10.0
Overall the property is at a good location, clean and friendly and helpful staff.
Double rooms are really really small. If you are a family with even a small child or even a couple, you need to consider booking one bedroom suite at least since we booked initially a double room and after only bringing luggage inside, it was almost impossible to step on the floor since there was no space for moving around.
8.0 / 10.0
1. The breakfast was rich and quality. 2. The staff was helpful and qualified, especially Katya, the children advisor in the entertainment room. 3. This hotel is perfect for the money worth. 4. Location is quite good. 5. Rooms are very well heated. 6. Internet connection is good. 7. %10 discount for a nearby quality restaurant called Chalet.
1. The swimming pool is cold. 2. There is no room service to the rooms from the restaurant. 2. There are only two lifts for 8 floors to be used by both the visitors and the staff, sometimes they are busy.
10.0 / 10.0
I liked that it was quiet and the pools and the hot tub were wonderful
I liked all of it
5.0 / 10.0
The property is outdated and does not meet 4 star standards at all.
There is a lot to be desired with this hotel.
8.0 / 10.0
Clean,warm & cozy. Very good restaurant & food!
Still in renovation.
8.0 / 10.0
The hotel is very clean with amazing views and great location. Staff is very friendly and helpful.
The SPA area is small
8.0 / 10.0
The view from the top floor room was amazing, split level room was very nice and mattresses were comfortable.
Average breakfast, staff attitude, attention to details re hotel maintenance
4.0 / 10.0
The rooms were okay.
The food, the service and the lack of staff throughout the hotel.
9.0 / 10.0
Extra comfy bed, beautiful view from the 8th floor, quiet location.
This must be mentioned: A wedding was booked at the hotel during our stay, with a top floor bar to be used for photos, only, at the 9th floor (somehow above our room). We were really impressed by the young participants which understood the rules (we supposed) of the hotel. We have had a good sleep, not interrupted by music or some other noises.
Friendly staff but no written communication skills at all! Maybe it is not into their job description 😁 You could even desperately seek for an answer before arrival and receive no reply.
We have even requested Booking client support....and their reply came a week later 🤣😂
9.0 / 10.0
The room was ok
9.0 / 10.0
Clean and stylish rooms, helpful staff
The food in the restaurant wasn’t the best
10.0 / 10.0
Everything is amazing in in this hotel, the room was highest standard, beautiful spa area, delicious food in restaurants
Nothing comes to my mind
7.0 / 10.0
It was clean and cozy.
The restaurant didn’t work all day. It worked only in the morning and in the evening. The staff in the restaurant were rude and unfriendly. The kids place was not good at all. All toys are broken and dirty.
9.0 / 10.0
Excellent value for the money if travelling in a shoulder season. Good quality beds. Good breakfast. Spa area was nice
Nothing that is important
10.0 / 10.0
This was one of the best experiences we had for the last couple of years.
On the 2nd night we had a noisy neighbors and Borislav and his collage arranged a flat instead of room immediately and free of charge.On the top of that we had a bottle of champagne and boul of fruits when they realized I had a birthday that day.Amazing people, rearly available in the current time.The hotel has brand new spa and all looks pretty comfy overall. Highlly recommended and will visit again!
The panorama bar on the top of the hotel did not work and would be absolutely great if next year is open as it looks great place to visit.
9.0 / 10.0
The hotel is located in the centre of the original resort area. It is a short walk to the Rodopi Speciality restaurant (best in Pamporovo) or Chevermeto (if it is open). Very helpful and friendly staff at reception and in the lobby bar which, unusually for a 4-star hotel, had Bulgarian beer - hooray!
We tried the hotel's "Bulgarian Village" traditional restaurant. The service and the wine were both terrible. Perhaps it is different when staying in season.
9.0 / 10.0
The hotel has been renovated, including the SPA area which is quite nice. Restaurant has also been refurbished and is much cosier. In general it is one of the best value for money options in Pamporovo.
9.0 / 10.0
Good service, cleanliness, good housekeeping, nice pool, varied food
at dinner several times there was raw meat
7.0 / 10.0
The lifts were problamatic and the doors were not opening as expected. Several times i got stuck inside the lift.
5.0 / 10.0
lovely staff, Bulgarian village restaurant lovely,
buffet breakfast ok, roof bar and bakery excellent, also the spa was very good
the lifts not working in a 8 story hotel is not acceptable, the rooms need refurbishing, and the rooms at the front of the hotel are very noisy,
2.0 / 10.0
nothing but the location
4.0 / 10.0
Breakfast was ok but not special.
The room was dated , broken lock on the door , needed a key but not to easy to open.
Bathroom was in bad shape, showerhead was old and broken, lot of fungus in the bathroom.
Rooms very small.
For the price we payed we expected little better quality.
4.0 / 10.0
Looks great. Amazing cosy pool/spa area. Best equiped hotel gym I’ve seen in a long time. Excellent selection of delicious buffet food for dinner and breakfast. Some friendly staff.
Main issue was that we slept very badly every night due to the fact our room was unbearably hot! We had all radiators off and slept with door wide open during winter to try and cool it down. We were facing the main road and was very loud all night with bars/cars/people/stray dogs and even wearing ear plugs were awoken, and the room still stayed hot!
Also, wifi didn’t work at all. Fridge didn’t work. Toilet had small leak on floor from inlet pipe. No security box in room. Staff were unable to move us to a room on the ‘quieter’ side of the hotel. Most staff spoke very little English.
7.0 / 10.0
- location of the hotel
- view in the area
- common spaces nicely arranged and clean
- pools, spa and gym areas nicely arranged and clean
- nice looking restaurant
- free shuttle bus to the slopes
- playground (the ones with kids will appreciate that)
- nice staff, always available, kind and ready to help
- management being open to offer places to work for Ukrainian refugees (nice gesture)
Minuses for the apartment at the second floor:
- fungus in the bathroom
- leaking heater in the bedroom
- broken shower
- broken shower courtain
- missing plug on the baththub
- missing plug on the sink
- bad noise insulation
- fridge barely working
- TVs not programmed
- all kind of marks, spots and damages in the room (carpet, walls, doors, ceiling)
- unconfy beds
- not all light working in the room
- busy elevators, long waiting time
- half board without free drinks (not even water) for dinner
The main problem of the hotel is the apartment quality vs the 4 star rating of the hotel and the price paid. The room is a max. 2 starts with indulgence and I really mean it, that is how bad is it.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Grand Hotel Murgavets. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Grand Hotel Murgavets. Enjoy the water!
Is Grand Hotel Murgavets pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Grand Hotel Murgavets?
We found 28 amenities for this rental. This includes business facilities, airport transportation available, shuttle available, free shuttle available, and free wifi/internet.
