Aurora Hills Hotel

Super emplacement en centre ville. La chambre est petite mais bien agencée.

разположението на хотела

хубаво е да има възможност за плод на закуска (ябълка/банан) или мялко кисело/прясно

The hotel has an ideal location in the city center, very close to everything, and the price was good for this area. The hotel looks modern, which is nice. The staff were also very responsive: when we noticed an issue with the room access card and the room cleanliness, they quickly offered to help and clean the room.

There were several practical issues. Parking near the hotel is not realistic, so I would not recommend counting on that, it is better to reserve parking with the hotel in advance if possible. There is no elevator, and the stairs are very narrow, so carrying luggage to the 4th floor was quite difficult. The small room is really small (only 13 m²) and this made the stay less comfortable. The room was also not cleaned properly before our arrival: there were leftovers from previous guests’ breakfast and chewing gum near the bathroom sink. The breakfast was very basic: coffee, one plain croissant or a traditional Bulgarian cheese pastry, and soda. It is a nice small addition, but I would not pay extra for such breakfast. There was also a mistake with our access card, which was set for 1 day instead of 2. We noticed it accidentally on the paper attached to the card and contacted the hotel to fix it.

Clean, friendly staff (via telephone). Complimentary toiletries, tea, mineral water.

The picture looks too idyllic. The hotel is situated on a street with a lot of traffic. Not as charming a building as we thought it would be. There is no lift. The stairs are narrow and dangerous (one step is way shorter than the others). Room was very small.