Mountain Hotel Luis
Top rated by guests





9.4Outstanding
(1,171 Ratings)
"Great apartment hotel, centrally located."
Verified guestDon't miss out! Price and availability may change
2 guests · 2 bedrooms · 1 bath
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Located in Kaprun, in the Salzburg Land in the heart of Austria, 1 mi from Kaprun Castle and 0.6 mi from the Maiskogelbahn.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Bar
Spa
Balcony/Terrace
WiFi/Internet
Shared living spaces
Ski in/Ski out
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.4Outstanding
(1,171 Ratings)
"Great apartment hotel, centrally located."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
This was our 3rd time staying in this hotel for our February ski holiday. We love the rooms and the pool which is a welcome spot to relax after a day of skiing. The fact that the bus stop is right behind the hotel to get to the Maiskogel lift is ideal! The lunch / dinner in the restaurant is absolutely fabulous the new chef definitely did good there. The beds are the most comfortable out of all the hotels we have ever stayed in all over the world. 👍🏼👍🏼
The fact that we were there for the 3rd year running it was sad to see that every single year the staff is completely different. Last year was definitely the best with Bennie being an amazing host and really did what you expect in a family hotel. He genuinely showed an interest in the guests and you felt like coming home after a day of skiing. Also the staff at the desk and wait staff made an effort to talk to you and make you feel welcome. This year the check in involved me filing out a form , was giving the keys and off we went. No interaction. No welcome back. It all felt very cold. I saw the note in the key envelope which informed us that the desk was closed at night. Does that mean that anyone can just walk in? That would be worrying with so many families with young children staying there. Hopefully that’s not the case. Last years a staff member would take any orders of hot drinks at breakfast at the table but this has been replaced by a coffee machine which is fine but the drip tray would be dripping all over the floor most mornings and there was very little staff looking into what needed to be replenished or cleaned up. I did see staff standing in the line with guests getting their breakfast which I find unnecessary at peak times.
9.0 / 10.0
Good location close to the centre of Kaprun. Very comfortable and clean hotel with friendly and helpful staff.
Too warm at times.
9.0 / 10.0
In the heart of Kaprun, walking distance to Alpin Centre (main chair lifts) , generous size apartment rooms, kitchen well equipped, super quite and warm. Restaurant lovely
The property really needs a washing machine & dryer facility for guests. When staying a week and skiing you need access to this service as using a typical hotel service is not practical. There was no outside service anywhere nearby.
10.0 / 10.0
Great apartment hotel, centrally located.
Nothing
10.0 / 10.0
Absolutely amazing hotel, rooms and facilities. Friendly staff helped with everything. Amazing underground parking and delicious breakfast and coffee. Best views from the rooms.
We stayed in November, so the temperature of the pool should be warmer as it was slightly cold.
Clothes free sauna area not very family friendly. Should have designated hours for families.
10.0 / 10.0
Clean and well equipped apartment. Very spacious and clean as well. The stuff was amazing and breakfast was one of the best we had in a long time. Easy garage parking and amazing wellness and spa area made our stay one of a kind. Highly recommended :)
For that kind of luxury property the extra parking and baby set (crib+chair) fee is really not necessary. That should be included in price.
10.0 / 10.0
This is a wonderful hotel — in reality, it’s even more beautiful than in the photos.
The heated outdoor pool is fantastic and can be enjoyed even in cold weather. The waterbed in the wellness relaxation area was a pleasant surprise.
The rooms are spacious, and the beds are very comfortable. Breakfast is plentiful with a huge variety of options.
The staff are professional and very kind.
I’ll be happy to return next time!
The bathroom could have been a bit larger, but that’s just how it is.
6.0 / 10.0
Location
Cleaning so bad
And it’s not every day
9.0 / 10.0
Excellent location
Nothing mentioned
8.0 / 10.0
Nice place for families
Kitchen pantry is available and small lounge with balcony
7.0 / 10.0
Location and environment.
Apartments designed could be better, rooms were very small.
3.0 / 10.0
It’s clean from inside.
1. Room Issue:
I booked a mountain view room more than a month ago, but I was given a house view room when I arrived. The hotel said they were fully booked, but I feel this shouldn’t happen since I booked in advance.
2. Summer Card Issue:
The booking said I would get a Summer Card included, but when I arrived, they told me I had to pay for it or I wouldn’t get it. This wasn’t mentioned when I booked, and it feels misleading.
8.0 / 10.0
Professional reception and the barista is very welcoming.
I just hoped they put halal sign on breakfast. Like in front of jams, eggs that did not cook with pork.. etc that would add better experience for my stay. But every thing else was good.
9.0 / 10.0
The location, the staff, the cleanliness – almost everything about the hotel was excellent. I highly recommend everyone to book this apartment.
It’s nothing major, just a small note regarding the summer card from the hotel. Reception staff should inform guests about the daily fee for the card.
I also hope that the hotel management ensures there is a receptionist available 24 hours a day.
9.0 / 10.0
A very spacious apartment that was excellently equipped; we were also impressed with the entire accommodation, including the wellness center and common areas.
The breakfast selection was limited, and the food ran out quickly.
10.0 / 10.0
Breakfast was fantastic, Benni at the hotel made our stay perfect, the wine cellar was a bonus. The room was nicely outfitted with everthing for a longer stay. Beds comfortable, rooms quiet and shades that darkened. Kitchen & living room had an excellent layout. Location is great, walking distance to grocery store and shopping. Loved our stay, will be back again! Spa was amazing.
Wished for a hot tub, but saunas and spa area made up for it.
10.0 / 10.0
Amazing view from the penthouse
3.0 / 10.0
Good and confortable bed
bad service in the SPA and breakfast, they do not refill the products and clean tables, expensive for the value that receive
9.0 / 10.0
All excellent
Cancelation policy due to emergency family issues was bad since there is no refund for the payment .
I have informed the receptionist that i have a family concern and am flying back home please help me by deducting one night and refund the rest but he refused
4.0 / 10.0
The location, the manager, one of the two receptionist was excellent, the restaurant: food and staff was excellent, car park.
-The L apartment had one tiny toilet only for six adults which is disappointing.
-The other receptionist.
-Overpriced.
10.0 / 10.0
Location, balcony, room size
Cleaniness is good but could be better
6.0 / 10.0
The theme
Not many facilities
9.0 / 10.0
The breakfast was delicious and the parking was convenient and the price was 👌
Noting
10.0 / 10.0
Everything from the hospitality to the service to the clean room and the young easy going atmosphere. Job well done by everyone!
Nothing
7.0 / 10.0
- food at breakfast
- ala carte menu
- facilities
- cleanliness
- location
- receptionist from Bosnia
- service and attitude of the staff at the restaurant, especially during breakfast. Not smiling for a single day of our one week stay, unfriendly and with weird attitude, having hard times serving a cup of coffee - in particular short haired guy from Check Republic
9.0 / 10.0
A nice and renovated hotel with comfortable rooms and a fun pool for children. Good location in the center of Kaprun, . .The reception staff is very nice and welcoming in correspondence before and during the stay .
good breakfast. .
The summer discount card is included which is excellent
We had a very pleasant stay
Some of the staff in the dining room were not very welcoming-
Relatively high price in relation to the value-
10.0 / 10.0
the view and the super clean apartment. additionally, the friendly staff.
nothing.
10.0 / 10.0
Everything was excellent. The place is in the center, the flat is extremely cosy and clean, the staff were very friendly, breakfast was included. Everything was just perfect. I will definitely come back again. Thank you all
Everything was perfect
10.0 / 10.0
Great customer service, clean and well located if you want to drive the Grossglockner. The food at the restaurant was good.
10.0 / 10.0
The breakfast was very healthy and sustainable. The staff was friendly and forthcoming. All in all, the service was excellent. The room was very nice, modern, clean and comfortable. The kids loved the pool and we enjoyed the sauna and being able to enjoy the nice panorama outside!
10.0 / 10.0
staff are super
nothing
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment hotel has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment hotel?
Parking is not specified as an available amenity at Mountain Hotel Luis. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment hotel?
Yes, a swimming pool is available for use at Mountain Hotel Luis. Enjoy the water!
Is Mountain Hotel Luis pet friendly?
Unfortunately, this apartment hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mountain Hotel Luis?
We found 29 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
