Embassy Suites Chicago - Downtown River North

Lovely lounge. Restaurant on site was delicous. You can order out or dine in. Staff was always helpful and friendly. Complimentary daily drinks. Nice view the higher you get. Valet service. Hot breakfast with omelet station. Right in the heart of the city. 100% walkable. Accommodating. Comfortable bed and pillows. Consistent hot shower with good water pressure.

Laundry facilities were awful. If you are doing a extended stay and need to do laundry just use there Laundry services instead. They have one washer and one dryer for all 11 floors. Dryer didn't work at all, spent 2 hrs trying to dry damp clothes. Ended up laying everything out all over the room to air dry. $500 security fee due at check in, daily parking fee will be deducted at the end of the stay from security deposit. Parking garage is narrow, and easy to miss. You go down a incline to enter. Exiting can be tricky due to incline up/pedestrians/ and on coming traffic. Terrible wifi even with Hilton rewards account.

Great location, free breakfast and good value. Nice property.

Could use more elevators.

The lounge room was separate from the bedroom. We had plenty of room for bags and somewhere nice to sit and relax. Microwave was a bonus. Breakfast was amazing. It was close enough to walk downtown.

Nothing

Location that we were looking for.

It was very loud. Could hear everything on the street, woke us up every night. First room given was dirty, bed laid on, toilet was used not flushed, open lid. Dirty dishes on table, all surfaces were not wiped, could see hand and finger prints. Staff didn’t help find a luggage cart, said they were all in use or to go look for one ourselves. (We requested a crib which was confirmed available before arrival) no crib until after 10pm. Staff were not friendly nor very helpful.