ATLANTIC Hotel Heidelberg

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Property building
Lounge or bar
Lounge or bar
review stars
8.5Excellent
(3,384 Ratings)
"The hotel is located in an excellent location, right next to Heidelberg Central Station. The staff spoke English fluently, and both check-in and check-out were smooth and efficient. We especially appr..."
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8.5 / 10.0
Excellent(3,384 Ratings)

Hotel in Heidelberg

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area

About this hotel

ATLANTIC Hotel Heidelberg features a fitness center, terrace, a restaurant and bar in Heidelberg. This 4-star hotel offers a spa & wellness center. The hotel has a sauna, room service and free WiFi throughout the property.

Amenities at ATLANTIC Hotel Heidelberg

Business facilities
Shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Laundry services
Sauna
Accessible Parking
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key card access
Contactless check-in/out
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products

Map of Heidelberg


Available Rooms

$$$$
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Ratings and reviews

8.5 / 10.0
Excellent(3,384 Ratings)
100% verified reviews
5.0 / 10.0
Garage is good but resturant is mediocre
Ok room but nothing special
Food in restaurant was 2-3 out of 10 i ordered medium rare tuna but I got medium well so quite dry, the manager in charge asked about the food and I said my opinion but no response so I didn’t give any tip, pls avoid the restaurant and dinner.
10.0 / 10.0
A very pleasant stay at the hotel, enjoying its convenient location, comfortable roo
The hotel is located in an excellent location, right next to Heidelberg Central Station. The staff spoke English fluently, and both check-in and check-out were smooth and efficient. We especially appreciated the clean rooms and facilities. The room was equipped with a large bed and a sofa bed, making it comfortable for a family of four.
We had breakfast on Sunday, so the hotel restaurant was very busy, and it was a bit challenging to find a table for four. However, the staff kindly helped us reserve a table—thanks to them!
7.0 / 10.0
Not the best place for a short stay to visit Heidelberg
The rooms are clean and large.
If you want to visit Heidelberg city centre is not the best location. Parking instructions was not clear. Too expensive.
9.0 / 10.0
Great stay
Accessibility/ connected to train station. Thanks for providing us with early check in for my daughters nap
Depending on the staff reception they are very nice or a bit rude. Sometime you have queued at reception and staff are not well aware on how to get the tram ticket.
10.0 / 10.0
In general, our stay was good and I think the hotel deserves to be called one of the best in the area.
I really liked the look of the room, it was very comfortable, clean, enough space for two people. Underground parking and facilities were good. Amazing breakfast, a big variety of food and drinks.
I didn’t like the fact that we denied to have a cleaning option every day because we didn’t want any strangers in our room during the stay, but still the stuff was accessing our room when we had breakfast just to leave some water for us and changing the towels. I wish they leave it by the door. I’m really concerned when people do that. The parking is a bit too expensive - 25€ per night. Location is far away from the center( not 15 min), but 30-40 min walk, so you have to either have a bike or use the bus.
8.0 / 10.0
All great except one HUGE minus.
Except the cleanliness, everything is wonderful. Location, the considerated designs of the room, the staffs of the reception.... everything.
It's indeed a huge pity that the cleanliness fell out of expectation. Otherwise I'll give score 10 out of 10. At the beginning, I only found that the cover of light and some tables were covered with dust, which was yet acceptable. Then on the second day, when we went for breakfast, the tables were either with fresh napkin & tableware but used coffee cups or covered with croissant crust, or with fresh tableware, but the napkin were dirty. We tried at least four tables to finally found one looked clean. And then after the day when we're back to our room. The beds were made, but the coffee cups were still dirty, all the trash remained in the trash cans. Even though we followed the instructions to hang the towels to be used again and put the other wished to be changed on floor, all the towels looked like all be changed. However, they are not perfectly folded like how they were when we first stepped into our room the day before. So we were then not sure if they are really fresh towels, or just be folded back. If they were just folded back, then some concerns popped into our minds: which towel is for whom? did they staff folded them with clean hands? Again, we feel sorry for this hotel that the cleanliness issue happened. It was such a great hotel and this could have been one of the the best staying experience of us, but the cleanliness issue destroyed it.
5.0 / 10.0
Four star superior hotel, two star delivery
Breakfast was excellent. The bright spot for staff was from Debbie and her fruhstuck team. They were exceptional and went out of their way to accomodate all of the guests-- very well done.
Front desk staff displayed little motivation or positive customer service traits. I felt like i had to pull information from them about the hotel. When we arrived at 1330hrs, our room was not yet ready in the system but no attempt to call was made. When we discussed particulars about the hotel, there was no personal tone or desire to assist us as new customers. There definitely needs to be additional training provided. As a four star superior hotel, we did not feel the sauna (only small towels), hotel room and front desk staff met that level of service. Though we travel to Europe multiplle times per year, I doubt we will be back to an Atlantic Property.
3.0 / 10.0
Overpriced, not a good value for money
The hotel bar seemed nice, overall nice building
It’s unnecessarily expensive. Double rooms have 2 separate beds. The parking costs 25e per hour, it’s ridicuous given that the hotel was already 320 per 2 nights. And also, it’s not even a big city, why would the parking be so expensive? Far from the old town, we found multiple hairs on the bed. The phone in the room didn’t work, so I had to call from my cell downstairs. The remote didn’t work. No hair conditioner in a 5 star hotel, it’s just overpriced big building. Spa was just 2 rooms.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at ATLANTIC Hotel Heidelberg. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is ATLANTIC Hotel Heidelberg pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at ATLANTIC Hotel Heidelberg?

We found 28 amenities for this rental. This includes business facilities, shuttle available, free wifi/internet, free parking, and air conditioning.


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