PLAZA Premium Heidelberg

Top rated by guests

8.0Excellent

(6,996 Ratings)

"Great location, next to the historical center The rooms are well furnished, in a great state and with an excellent view"

Verified guest

Don't miss out! Price and availability may change

8.0 / 10.0

Excellent(6,996 Ratings)

Hotel in Heidelberg

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Located in Heidelberg and with Heidelberg Old Town reachable within a 9-minute walk, PLAZA Premium Heidelberg provides express check-in and check-out, allergy-free rooms, a terrace, free WiFi throughout the property and a bar.

Amenities at PLAZA Premium Heidelberg

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Pets allowed

Gym

Heating

Wheelchair accessible

Bar

Balcony/Terrace

WiFi/Internet

Family friendly

Toilet with grab rails

Accessible by lift

Key card access

Contactless check-in/out

Emergency cord in bathroom

Fire alarm

Fire extinguisher

Cleaning products

Map of Heidelberg

Nearby attractions

Technik Museum Sinsheim

14.9 mi

Technic Museum Speyer

13 mi

Erlebnispark Tripsdrill

30.5 mi

Luisenpark

10.1 mi

Available Rooms

$$$$

Top rated by guests

8.0Excellent

(6,996 Ratings)

"Great location, next to the historical center The rooms are well furnished, in a great state and with an excellent view"

Verified guest

Don't miss out! Price and availability may change

$$$$

8.0 / 10.0

Excellent(6,996 Ratings)

Hotel in Heidelberg

4-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Top-tier experienceA high end property in this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Heidelberg

Nearby attractions

Technik Museum Sinsheim

14.9 mi

Technic Museum Speyer

13 mi

Erlebnispark Tripsdrill

30.5 mi

Luisenpark

10.1 mi

Available Rooms

About this hotel

Amenities

Free WiFi/internet

Free Parking

Air conditioning

Non-smoking

Pets allowed

Gym

Heating

Wheelchair accessible

Bar

Balcony/Terrace

WiFi/Internet

Family friendly

Toilet with grab rails

Accessible by lift

Key card access

Contactless check-in/out

Emergency cord in bathroom

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

8.0 / 10.0

Excellent(6,996 Ratings)

100% verified reviews

1.0 / 10.0

Bad

Breakfast was okay

Windy room due to broken window, no heating and they charged us twice the money. They are also mot replying to my requests for a refund or even provide an answer

10.0 / 10.0

Perfect hotel to visit Heidelberg’s city center when you only have a few hours

Great location, next to the historical center The rooms are well furnished, in a great state and with an excellent view

8.0 / 10.0

Good location

A great location close to cafes and restaurants. We could walk everywhere.

N/A

6.0 / 10.0

adequate for an overnight stay

beds were good for sleeping

style of the room is a bit cheapish

9.0 / 10.0

Great city break during the Christmas period, to enjoy the Christmas markets and beautiful castle

Great location in the city. The hotel was really nice and clean. The rooms were very comfortable and spacious, so all in all, our stay was great.

During check-in, there was only 1 member of staff at the desk, so there was a slight waiting period. Then during check-in, the staff member had to rush off for an emergency, but when he came back, he had to deal with other customers, instead of resuming my check-in. Although he was friendly, he still didn't show as much "warmth" as you would like.

10.0 / 10.0

Fantastic

The front desk staff were wonderful

10.0 / 10.0

Excellent modern hotel in prime location with super breakfast.

Second time staying there. Best locarion right at the start of the pedestrian zone and at tram/bus nexus. Fantastic breakfast buffet and great facilities.

Nothing

6.0 / 10.0

Location good

location

First of all the cleaning issue..if you ask for clean and they are miss it they dont have staff to clean ot now..you need to wait next day to clean..only u need to go to receiption to take towel.. and for water..if you will take bottle from them cost u 7 euro ..and you will find machine in reception u can take 2.5 euro !!.. otherwise the location was perfect..

7.0 / 10.0

Great location and clean. A bit pricey but pretty standard for anywhere in the city

Convenient location right at the start of the old town, easy to get to the train station and plenty of shops and things to do. Compared to the hotels near by I felt it was good value for money for what you got.

Shower drainage was poor in my room. Personal preference but pillows were not for me.

9.0 / 10.0

A great hotel in a good location, recommended.

Great location, good amenities, super friendly and very accommodating staff at the front desk. Overall a pleasant ambience.

The daytime room cleaning schedule were unclear, creating some confusion about basic tasks such as emptying trash, replenishing coffees/teas, with the cleaning personnel once entering an occupied room without knocking. But nothing serious, overall.

5.0 / 10.0

Nothing special

There is nothing special about the hotel...

Paid parking ! Yes, I knew it while booking. Why do I pay 19 Euro/day for a parking space owned by the hotel ???

7.0 / 10.0

Good choice for people looking for economic stays...

Due to its location, it was easy to access to everywhere. Breakfast was very good

Fridge in the room was not cooling properly. And only 1 small bottle of water was placed in the room for 3 guests

8.0 / 10.0

Staff members at reception were kind, courteous, efficient and helpful.

We did not have breakfast.

I would have liked to have a bathtub.

7.0 / 10.0

Nice overall and perfect for a short stay.

The room and the cleanliness.

The location.

2.0 / 10.0

Lacking in customer service

The roof terrace was lovely. But not open enough If it wasn’t for Enrico on reception our stay would have been truly awful

I informed the reception ahead of time via the app that I was travelling with my husband who has accessibility needs. I asked if I could drop my luggage off with my husband at reception and could someone help me as I was alone. The answer to that was no, not unless someone was free. I tried asking in a different way but there were zero suggestions or help with any alternatives. So I struggled from the basement car park where the spaces are TINY, with 2 suitcases, 2 rucksacks and my husband. Absolutely exhausted after the flight and drive. The basic humanity and kindness was totally missing - let alone customer service I sometimes can’t leave him alone, and was desperate for a drink, so I asked if I could have a coffee delivered to my room. I was told no, they don’t do room service. My bad, I should’ve checked but it seems such a basic thing when you’re running a hotel The only upside was the wonderful Enrico, who could see I was struggling and actually took care of me and helped when I asked. which when you’re a carer for your other half, means the world. So well done Plaza for hiring him.

9.0 / 10.0

Good location for restaurants and shops without driving

The pillows are too soft, I had to sleep with three pillows for comfort

9.0 / 10.0

Think the location and ability to park privately were the best

Car parking Excellent location Good breakfast Nice quiet and dark room!

10.0 / 10.0

Everything was perfect ane the personell very kind and smiley.

I did not like the restaurant on the seventh floot that is connected to the hotel via the lift.The personnel specially a lady that was working on Sunday 20th of April at 17.30 (Easter) at the afternoon was very unpolite, rude and talking to me in a bad manner because I asked for a better table considering that the restaurant was empty and the tables free at that time. She gave as a table next to a window and had on purpose the window open

1.0 / 10.0

Not a place we'd visit again

One of the most disappointing hotels we've ever stayed at. From the confusing parking setup with ropes dangling to open doors, to the malfunctioning elevators, and finally the noisy room with a clogged bathroom drain that remained unfixed despite our request — every part of the experience was underwhelming.

8.0 / 10.0

Jan 24

Great location, very close to tram links, shopping and restaurants. Hotel reception and rooms looked good.

The smell. I soon as you use the lift or go in corridors around the building its horrible. However reception area, rooms and restaurant it wasn't noticeable. Breakfast offer was disappointing and there are better options available within walking distance.

8.0 / 10.0

Stayed for one night only, overall a good stay - rooms, location, cleanliness all good

Decent, modern property, centrally located

No room service

5.0 / 10.0

Passable

Would have rated this place higher ... but when we arrived at the hotel, after a long day of travelling, we were 'greeted' by a very unfriendly and sarcastic receptionist. I don't think she could have been less friendly if she tried. Not a good start to our stay.

See earlier comment.

8.0 / 10.0

Great location, clean and fresh look, staff gives it their very best!

The location, the clean and fresh entrance, hallways and rooms. Seems a recent overhaul of the place. Breakfast was plentiful in terms of choices and very good quality for the most part. Rooms had good airco, though outside it was perhaps only 25 Celsius. Rooms were not overly spacious but decent. Beds were awesome. Bedding, sheets etc, were okay.

We were assuming, not too smart, that there would be parking at the hotel which could be booked etc. Not so. So first night I drove around finding a parking garage, this was okay but not great. Fridge in room never became cold to chill softdrinks or water. They struggled with service as reception is done by one (1) individual who has to do all. So afternoons, early evenings people are queueing up. I chose an online check-out in the morning as the queue was quite large and becoming larger. In the end it worked and we were able to fully check-out. Breakfast was way over-crowded with too many people. Staff had to go above and beyond to stay abreast of all the "customer issues".

5.0 / 10.0

Sadly, a misleading listing with curt staff

It’s position in Heidelberg is good and the breakfast is good.

The listing for this property is misleading. The hotel do not own the rooftop space. It is owned by another business. We imagined we would be able to go out there and relax and read a book etc. you cannot gain access to the rooftop unless you buy expensive drinks or food from the other business. The rooftop space was the reason we chose the hotel over a cheaper one, so it was very disappointing. Our experience of the front desk staff were that they were curt and even sarcastic on occasions. Stark contrast to other hotels we have stayed at along our journey! The cleaning of the rooms wasn’t done until we arrived back from a day out at 5pm!! We had to go back out for a drink to allow staff to clean.

7.0 / 10.0

Good

My room was extremely dark

9.0 / 10.0

Superb

In a great location. Modern and comfortable

Our shower dispenser dripped so we had no shower gel or shampoo -we asked the lady to fill them up which she did - but in a few hours it was empty again -so needs replacing -also -on the photo on here there was a fruit bowl in the room -( there is no fruit bowl )

10.0 / 10.0

Exceptional

Perfect location, room was spacious and clean. Would definitely recommend!

8.0 / 10.0

Refreshing and relaxing

I did not eat at the hotel

7.0 / 10.0

get what you expect

good location to visit city - secure parking

10.0 / 10.0

Exceptional

Location is great right in the Heidelberg old town. The rooms' air conditioning worked wonderfully. The hotel provides luggage storage. The breakfast was very good with many good options for meat eaters and vegetarians (cooked peppers and onions, sausage, eggs, etc.). My room was a premium room with a view of Heidelberg Castle.

The hotel was very busy and it seemed that staff was overwhelmed, so the service suffered. Also, for hotel staff: if you're going to enter a room, it's better to knock rather than entering the room while the hotel guest is showering. :(

7.0 / 10.0

Ok if you don’t have a car

Central location. Nice breakfast.

Parking was difficult. We tried to get information on parking from the receptionist and all she could tell us was the garage (under the hotel) was full. She didn’t mention that there were other available spaces behind the hotel. We ended up paying €30 to park elsewhere. I would not visit Heidelberg again with a car. The bathroom had my pet hate - small towels. If there’s a fire while you’re in the shower and you have to leave with just a towel around you, it should be able to cover an average sized woman! Also, why oh why do hotels put hairdryers in the bathroom? Who wants to try to style their hair in a room steamy from the shower?

9.0 / 10.0

Superb

Everything is perfect. Clean, room is cozy, excellent bed, very nice bathroom and great breakfast. Location is a little bit far from station, but very close to hauptstrabe street. Very very nice experience. Definitely recommend.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at PLAZA Premium Heidelberg. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is PLAZA Premium Heidelberg pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at PLAZA Premium Heidelberg?

We found 20 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.

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7.1 / 10.0

Good(180 Ratings)

Hotel Berlin

Hotel

in Schwetzingen

3star

2 guests · 1 bedroom · 1 bath

Free WiFi/internet · Bar · Balcony/Terrace

When traveling to Heidelberg, if you are looking for (business stays, family stays, couples stay, getaway vacation, etc.) this is the perfect place at $223 per night.

PLAZA Premium Heidelberg

Hotel in Heidelberg

Reasons to book

About this hotel

Amenities at PLAZA Premium Heidelberg

Map of Heidelberg

Nearby attractions

Available Rooms

Hotel in Heidelberg

Reasons to book

Map of Heidelberg

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is PLAZA Premium Heidelberg pet friendly?

What amenities are available at PLAZA Premium Heidelberg?

Explore similar stays in Heidelberg

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