The Heidelberg Exzellenz Hotel
Top rated by guests





8.5Excellent
(2,277 Ratings)
"Ontbijt is very good, location very good, we walked to the old bridge and old city, if you like walking, also the castle is in scope to walk :)"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
This nonsmoking hotel offers individually furnished rooms with free Wi-Fi. It is a 5-minute walk from Heidelberg’s old town and a 4-minute walk from trams.
Business facilities
Airport transportation available
Free WiFi/internet
Non-smoking
Pets allowed
Heating
WiFi/Internet
Laundry services
Family friendly
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.5Excellent
(2,277 Ratings)
"Ontbijt is very good, location very good, we walked to the old bridge and old city, if you like walking, also the castle is in scope to walk :)"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
4.0 / 10.0
location is near to city centre and indian restaurants
no staff after 7 pm, no staff at the time of checkin, no cloak room for evening, no shelves to keep luggage, no ventilaion, limited options in breakfast
10.0 / 10.0
Ontbijt is very good, location very good, we walked to the old bridge and old city, if you like walking, also the castle is in scope to walk :)
nothing to mention, everything was perfect
10.0 / 10.0
Great location and parking was easily accessible. The lady at the front desk was very helpful and even offered to mail our postcards. The room was large with lots of light.
A bit pricey but in line with all hotels in that area. We opted not to pay for the breakfast.
10.0 / 10.0
Location was great, 10 minutes to the old town. Breakfast was lovely. Staff very nice and helpful.
N/A
8.0 / 10.0
Good compromise between train station and tourist area but both within walking distance
Breakfast is good but a bit pricey
10.0 / 10.0
I loved everything about this hotel: Beautiful, convenient location, nice staff. I was only there for a night and I'd totally stay again. Room and bathroom were spacious. They had an elevator. The bus stop is right around the corner, tho it's also pretty walkable to the main street.
9.0 / 10.0
We accidentally locked the one room key in our room. There was no human on site. We pulled up the reservation on our phone, emailed, called, etc. No luck. Our friend was trying to help and tried the number on the reservation but couldn’t get it to go through. A man, hotel guest, from Germany heard our dilemma and he called the number and told my friend how to obtain the key in the box outside. I think it is very strange that their isn’t a live person on site to assist guests! If this man wouldn’t of helped us, I doubt we would have been able to get into our room.
9.0 / 10.0
Lovely building, great location, very friendly and accommodating staff
9.0 / 10.0
Very clean and quiet room with comfortable bed and a fan. About 15 minute walk to the main train station and to the Old Town through areas that felt safe during the days. Wasn't out at night.
The curtains did not block the street light nor sunshine.
8.0 / 10.0
Rooms look great, I'm happy with a single bed. I was able to arrive after midnight but there is no 24h reception, I had to follow instructions at a lock box. Windows blocked the noise out well and I had a powerful fan. Receptionist replied very promptly to my last-minute request to arrive much later than I'd said.
If you are a tourist, I would recommend staying further towards the old town, because staying here you will have to get a bus from the hotel in to town. The area seemed OK at night when I got there, but 24h reception would have set my mind at ease because KLM messed up my flights and I arrived after midnight. They didn't clean or tidy the room while I was there, saying it was to help the environment, I do like it when hotels clean and tidy the rooms though.
10.0 / 10.0
Good location, very friendly staff. The kitchenette in the room was extremely helpful.
1.0 / 10.0
Ok place geography wise
No aircondition which is a serious violation of human rights when it is over 35 degrees. I would rather shoot my self in the face rather than sleeping with no air condition. A fan does not help at all.
9.0 / 10.0
Lovely room, ten minutes walk to the Altstadt, quiet neighborhood, super kind and friendly staff, would highly recommend
10.0 / 10.0
Great experience and service. Room was nice and clean. Breakfast was excellent.
10.0 / 10.0
The room is clean an comfortable!
Nothing!
7.0 / 10.0
All good
If cleaning is supposed to come every two days and dose not show up at all during a three night stay I don't understand this
10.0 / 10.0
Great location near to the alt stadt. Friendly staff. Clean, comfortable room.
Being charged for a pet.
7.0 / 10.0
The bed was extremely comfortable
The room was too warm
10.0 / 10.0
Everything as described in the site. Very clean and neat. Very friendly and helpful staff. 5' from the center, I will stay again if i return. Highly recommended
Nothing
8.0 / 10.0
The location is not far from town and it's about a 10 minute walk. The staff are friendly and helpful. The room was spacious and clean.
A bed is a little hard but other than that everything is good
9.0 / 10.0
Staff was really friendly and helpful. Rooms were perfectly clean, well equipped, spacious with extra comfy beds. Hotel is located in a quit street, but main train station and city center are less than 15 mins by foot.
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9.0 / 10.0
Very convenient location, 15 min walk from the railway station and a short walk to the main attractions. Nice and comfortable room. Friendly and helpful staff.
It would be nice to have a tea maker in the room since the lobby is closed after 8 pm.
10.0 / 10.0
Goof location, very friendly and helpful staff. Confy bed, cosy rooms. We loved to stay at the Heidelberg Exzellenz Hotel
10.0 / 10.0
It's a nice little hotel about 15 mins fast walk from the main street in Heidelberg with all the shops and restaurants. The hotel is located in a very quiet area. The room was spacious and the beds were comfy. We did not try the breakfast but it looked like there were many choices.
Nothing
8.0 / 10.0
big rooms and comfortable beds walking distance to old town
9.0 / 10.0
We travelled with our teenage and adult sons to Heidelberg. The staff here were very helpful, the rooms spotlessly clean and comfortable. The property is an easy walk to the centre of town and all the sights.
8.0 / 10.0
The buildings were all very pretty with historic charm (stained glass windows, chandeliers), and the rooms themselves were very well equipped and modern. We were especially impressed with the bathroom. It was very clean and comfortable to use. The beds were also comfy and didn't have too many pillows or blankets, which is annoying to us from our experience at other hotels.
There was no safe in the room. Also, not all parts of the hotel are accessible via elevator. This wasn't an issue for us, but if you have accessibility concerns, I would clarify with the staff if they can accommodate.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Heidelberg Exzellenz Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Heidelberg Exzellenz Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at The Heidelberg Exzellenz Hotel?
We found 14 amenities for this rental. This includes business facilities, airport transportation available, free wifi/internet, non-smoking, and pets allowed.
