JAM Brussels

Great location, very friendly staff and the pool and rooftop bar were amazing. Private secure car park was a big plus (€20pd) The breakfast was very good.

Nothing really. It can get a little noisy a night but you’d expect that in the centre if any major city, it didn’t effect our stay at all and the hotel do provide earplugs if required. No complaints

Friendly staff, good facilities, decor of the room which was very quirky

Noise from the road and bars made it difficult to sleep. Was really noisy even with ear plugs.

This hotel was absolutely perfect for a long weekend away with my Friend. All modes of transport were within walking distance, and it was also very close to the city Centre. We had some good weather, which made the pool and terrace area even more enjoyable. The staff were so friendly and very helpful! Especially Fred. We had everything we could have needed, and the rooms were so spacious. would definitely recommend it to friends and family.

The staff were friendly. They didn't go over and above but no complaints.

The wifi was absolutely garbage. I had to sit in the hall to get any sort of signal. One elevator wasn't working and the other was extremely slow. The hotel was busy so we ended up taking the stairs most of the time. This is fine for my family because we are relatively fit, but some people may have access problems because of this.

Very clean.

Lifts were very slow

Modern facilities, very clean and good location.

Worst internet connection that I have ever had in a hotel. The “solutions”‘didn’t work at all. Also, there is only one small lift/elevator available for 4 people, so be prepared to use the stairs every time.

The bed is comfortable, plenty of towels

Limited toiletries, no facial tissue

The hotel is so cute, just loved everything about it. The room I had was simple but really tastefully designed and pristine cleanliness-wise. It smelled amazing everywhere in the building. The rooftop and the terrace were nice to relax on. Great location, too.

The elevator is a bit slow if you have to rely on it but that’s maybe because only one out of two was working at the time.

Rooms were clean and spacious. Staff were nice and the pool was perfect on a hot day. I’d recommend booking the rooftop bar if you want to go as there is limited space but great cocktails!

Accessibility to the floors wasn’t the easiest as the lift is slow and skips floors

Spacious rooms that were very functional and the staff were all very lovely

The swimming pool is not heated (fairly minor issue), and the location is a bit further out of the city center, which helps with the pricing.

Very clean and serene.

Nothing really.

Le rooftop

L'ascsenseur

Friendly staff and have very good facilities (pool, bar). The room is quite nice

Hotel was great for a short stay. I arrived early morning and as there was a room ready so was able to check in early which was amazing! Room was really nice and comfortable. My only issue is the lighting in the bathroom does resemble an operating theatre, warmer white lights would be much nicer. Other than that faultless!

Hotel staff were really polite and friendly, the hotel has an industrial feel and clever arrangement of rooms. With the bunk bed tucked up above the lounge accessible with a ladder was a hit with our kid. A plunge pool, rooftop bar and a bar at the bottom floor with restaurant. Really enjoyed the stay and fact it is well connected to downtown with a tram, and the trams were not too noisy at night. We could park on premises for 15euro.

There is no fan in bathroom so it fogs up a lot. We loved the bar on top floor, on second night of our stay we were turned back saying there is no room in entire bar even for one drink (though we were hotel guests). One of the reasons we booked JAM was the perk there is lovely rooftop bar in the hotel, so this was bit disappointing.

Very cool and funky

Probably the hottest I’ve ever tried to sleep! There was no air condition as it was being installed but no extra fans

The location in brussels. Great location for visiting.

Not possible to eat at the restaurant, need a reservation even if you stay at the hostel. Rooftop is very little. It is not a swimming pool. No electric car park. Room very small

The great location of the hotel, the facilities offered.

Weird smell coming from the bathroom pipes during the day.

Very bad breakfast. Disgusting coffee. Eggs were cold and old. No gluten free / vegan alternative.

The room.

really nice and helpful staff, clean rooms, comfortable beds, if I visit Brussels again I will back here

The restaurant downstairs and rooftop bar seemed lovely and always busy with people! The pool is a nice touch although there was also construction work happening beside it - sawing wood right on the deck - which was not great to relax beside

My stay was super disappointing at the Jam hotel. I had booked this hotel for a relaxing stay for 4 nights and chose this hotel because of the pool and area to lay out on the rooftop. When I arrived I realised there was construction work happening on the floor I was staying on - listed from 9am-3pm daily - (they are currently installing air conditioning - which is understandable!). I was given a fan for my room in the meantime which was appreciated. Disappointed that there was no fridge as I was staying for a few days and the view I had was of the external stairs which did not feel private at all. On the first morning I was woken at 8.30am with construction noise as if they were in my room - it was that loud and my room was shaking - there was construction happening in the room beside me and above me on the rooftop (loud drilling and hammering noise). When I went down to complain with a video of the noise and asked to move to a floor below this - they said there was nothing that could be done and that they had sent out communications with warning of this construction (I checked all communications from the hotel and booking.com and received nothing). Later that evening I decided I would try rest before dinner as my morning was interrupted - I would up at 5pm to noise of drilling from the hallway outside my room - 2 hours after construction was supposed to stop. Again I went downstairs to let them know of this and they were not even aware that there was still construction happening. The following 3 mornings I was woken up before 9am by construction noise including the last day where I was woken at 7.30am with drilling from the room beside me - I called reception and they seemed oblivious that work was even happening. Throughout my stay while voicing my concerns and frustrations with this - I was offered no compensation, no token or gratuity for the inconvenience. I saved my hard earned money to stay central with a pool and was left disappointed.

bunk beds friendly bartender help

no air conditioner no refrigerator too small

It's was very quirky and different

Just the noise from the men work on stairs very noisey