Tigerlily

The Staff were amazing so very helpful and lovely to talk to.

The only small thing was the tv wouldn’t work ☺️

Great location, wonderful room, very comfortable.

I couldn’t find a hair dryer.

Everything was incredible. The staff particularly were so friendly, knowledgeable, kind and funny. The hotel in its entirety was spotless. Truly so so clean. We had breakfast, it was so tasty, cooked to perfection. My cousins only complaint was that her sausages were so big she needed to cut them in half for her bagel. The beds were really really comfortable. The dressing gowns and slippers were monogrammed with the logo which was such a fabulous touch. The hair straighteners in the room and high quality ghd hairdryer. Its like they've thought of literally everything.

This is not even a complaint because we made it work but the bathroom lighting could be better. Its a little too dark for doing make up.

Location is perfect. Brunch menu was good.

Used tampon lying on floor in ladies toilet. Breakfast barely warm. Layout of room was such that you needed to squeeze past the bedside cabinet to access the wardrobe and as they were so close together the wardrobe door could only be partially opened. No kettle. Coffee machine only dispensed small cups of coffee. When attempting to heat water to make tea everything not surprisingly tasted of coffee as it had to go through the coffee machine first. We were allegedly given an upgrade to a luxury room by booking .com. It certainly didn’t reflect this. We complained and received £88 off our bill. Which meant we still paid over £200. We have been offered a 20% discount if we book again within the next year.