Crowne Plaza Maastricht by IHG





7.9Good
(4,452 Ratings)
"Perfect location. Excellent breakfast. Beautiful room overlooking the river. Staff friendly, helpful and informative. Bike hire at hotel. We couldn’t ask for more."
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4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Crowne Plaza Maastricht, an IHG Hotel is less than a 15-minute walk from the Vrijthof in the center of Maastricht. It features a 24-hour reception and terrace with views over the River Maas.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.9Good
(4,452 Ratings)
"Perfect location. Excellent breakfast. Beautiful room overlooking the river. Staff friendly, helpful and informative. Bike hire at hotel. We couldn’t ask for more."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Absolutely superb in a beautiful setting with view over the river
We did not book for dinner and the welcome was indifferent but once we settled in the meal was absolutely top class , the setting absolutely beautiful, next to the river ,and the evening was a great success , ending with the Andre Rieu Christmas Concert nearby. The bar man was most accommodating on our return, later , even though he had a mammoth task and no assistance
8.0 / 10.0
The location, the room was good.
The shower provided not so much water. Not enough to wash your hair.
6.0 / 10.0
The staff were really nice, especially and breakfast. Breakfast was nice, in a room overlooking the river.
It’s in a good part of town and easily accessible for everything.
The maintenance and cleaning were not good. The room was dusty and had cobwebs. Housekeeping didn’t come on our second day - no explanation - had to go and find towels ourselves. The shower wasn’t functioning correctly. We reported this and nothing happened. There is limited sound proofing on the windows - we could hear any noise outside. The breakfast room isn’t very well ventilated so the smell of the fried egg station gets everywhere. On our last day there was some sort of flood in reception. I think it’s probably expensive for what it is and needs a bit of a refresh.
8.0 / 10.0
The location is great- at walking distance of key sights. The staff was friendly, the room spacious and clean. Breakfast offered a broad variety.
A bit inconvenient getting in and out of the parking garage; you need to get the ticket at the desk first. The hotel has an old small lift with unclear signage.
8.0 / 10.0
Good location
8.0 / 10.0
Nice hotel but eye wateringly expensive for what you get
No lift from car park to lobby.....had to lug heavy bags by ourselves
8.0 / 10.0
Convenient parking. Good breakfast. Very friendly staff.
The view from the room was poor. TV quality wasn't great. Additional fees was alot.
9.0 / 10.0
Location to town centre,
Overlooking the river a bonus,
Spacious room
Close to supermarket and cafes
Quiet and peaceful
The ice machines on each floor were broken and unusable had to go to the bar on ground floor for ice.
We didn’t realise the city tax was an added extra at the end of the stay which gave us a surprise, this could have been explained to us at checkin and maybe should be added in the room rate when booking.
This incurred a fee on my Mastercard which was used as a holding fee, it was however reversed but still incurred a fee.
8.0 / 10.0
Staff were really friendly. Location was perfect. We really enjoyed exploring the main town then heading back over the bridge for a drink or 2 outside looking over the river.
The room never seemed to be dusted. Was clean on arrival but during our stay, housekeeping tend to not dust. The coffee cup was not changed either. I only had a drink one morning so it was no big deal but they never changed it.
I also came back one day and caught a young cleaning lad smelling my perfumes lol. Luckily I didn't mind.
10.0 / 10.0
Perfect location. Excellent breakfast. Beautiful room overlooking the river. Staff friendly, helpful and informative. Bike hire at hotel. We couldn’t ask for more.
Initially booked a Suite but asked to change as the bedroom and bathroom was on two different levels, accessed by a steep wooden staircase.
10.0 / 10.0
There is nothing to dislike at the Crowne Plaza. Highly recommended
8.0 / 10.0
Easy access to the town. Meals were fine and ample.
9.0 / 10.0
Well run.
Little.
10.0 / 10.0
Fabulous helpful staff, breakfast choices were great especially the fresh fruit!
Nothing to dislike!
9.0 / 10.0
Great location, very enjoyable, we have stayed here before and always enjoy it.
I didn't like the Superior room we had with the tv and dressing table in the middle of the room.
9.0 / 10.0
Nice stay near river in Central Maastricht
8.0 / 10.0
Perfect location, walking distance to most of Maastricht's attractions. Parking on site. Staff was nice. We appreciated the really large double beds. We were a family of 3 (2 adults and one child) and we had enough space to sleep comfortably with all of us.
Sorry to say but on-site breakfast is overpriced. Because of weather and travel arrangements the last day we've been forced to have breakfast at the hotel and we have been charged 88 Euro for 2 adults and one child. We paid less for dinner the evening before. Also the facility looks a bit outdated with visible wear and tear here and there. For the class of hotel I would expect better.
7.0 / 10.0
Friendly staff
Decoration getting old
5.0 / 10.0
The location
Furniture is dated and there was very poor water pressure
6.0 / 10.0
Location was good
Attic level bedroom with low ceiling and with steep stairs was not comfortable.
10.0 / 10.0
First of all, it’s a beautiful city. As for the hotel, everything is at the highest level. Spacious rooms, good design, everything is clean and cozy. Beautiful view from the window. Very good staff! We arrived at 12:00 and check-in at 15:00, we were checked in upon arrival🙃everything is close, you can walk around the whole city leaving our hotel. Shops, cafes, museums are nearby
I liked everything. There are no cons
3.0 / 10.0
Good location, courteous staff
The 'comfort' room was not good. Some of the problems:
1. Room was shown as having a bath and seating area on Booking.com description, but had neither
2. AC and circulation not good enough, got too hot - especially around the bed
3. Approach to the room was through a dingy and stuffy corridor
4. Room was on the ground floor and had floor to ceiling windows. The curtains were too flimsy to give proper privacy, some blinds would have helped.
9.0 / 10.0
we could leave our bags after our stay
we didn't go for the breakfast, because of the price. we prefer small breakfast.
10.0 / 10.0
King room was great, nice big clean bed, plenty of places to sit.
Calling room service button didn't work. It connected me with a different hotel room.
3.0 / 10.0
The location of the Hotel is convenient
Our bed had clearly visible stains on the mattress (seen even from the side without lifting any sheets etc.). The way the mattress was covered by the cover gave it more of a hostel look than anything else. The check-out procedure was unbelievable slow (15 minutes at least). The window of our room was not closing properly, I could literally feel a draft reaching me while in bed. The rooms are very outdated and badly in need of an update. The fridge in the room was not stocked, a no-go for a supposedly upscale hotel.
10.0 / 10.0
Great location, really comfortable room, very friendly staff
8.0 / 10.0
Overall experience was very good. Rooms are spacious and clean. Friendly staff. Great location.
AC was not working. The weather was hot. They offered a fan.
5.0 / 10.0
we had to change our room, as the first rooms aircon was not working, the room was like a "sweat box", the second room, was in the newer part of the hotel, and was much better, sheets were very high quality, but the towels are very poor.
get a new room if you can, as the hotel is in a great location, but needs a total revamp, the staff do not really do customer service, but if you persist they will help you.
9.0 / 10.0
Location. Staff. Spacious new room.
Nothing
5.0 / 10.0
position good.
need to change from our executive room to a junior suite. various problems with the first room
3.0 / 10.0
Location was excellent
Hotel is very dated and our room was dirty. Scum marks around our bath, makeup on towels, dust and general grime in the room and our bathroom bin was not emptied.
8.0 / 10.0
Clean, modern, great location, friendly reception and breakfast staff.
Limited coffee for breakfast as it was served by one person.
Breakfast in general was great.
8.0 / 10.0
Clean room though small
Didn’t receive same size room as another travel party member who paid for exact same )eg room much smaller) also still waiting to hear back on return of 50 euro security deposit
7.0 / 10.0
A lot of dust in rooms
Good restaurant
10.0 / 10.0
Faboulous
Nothing
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Crowne Plaza Maastricht by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Crowne Plaza Maastricht by IHG pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Crowne Plaza Maastricht by IHG?
We found 27 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
