Zenden Hotel Maastricht

Our room was very large and comfortable even though the ceilings were very low which was a problem for my 2m tall husband. The location was excellent, right in the old town.

It all looked very chic and designer but it was a bit form over function. Friendly staff but only on duty until 3pm in the afternoon. No lift to our room on the top level of the hotel, had to get special assistance with our baggage, up and down. Not real luxuries anywhere, just basic!

Great location in the heart of Maastricht. Nicely designed and stylish room. Comfortable bed.

Was very good. Just needed a few minor tweaks such as more choice in pillows and more places to hang one’s towels. Also if you message staff online, you might get an AI that can misinform you - I think they should be more transparent about the fact that it’s not a real person answering.

Beautiful apartment in a separate building to the main hotel. Very spacious with high ceilings a d a wonderful private garden outside

I was confused by the fact that I couldn’t check in until 3pm - which was also the time the reception closed? I was further confused by the fact that my room was in a completely different building and I had to drag my luggage over the cobblestones to get there with a funny little map. I think it would be a good idea to mention all this on the website…. I loved the apartment I was given but feel it would benefit from some hooks in the bathroom and also something to put shampoo and soap in when showering… i had to put them on the floor.

Location great

Hotel very minimalist and just white everywhere .no soft furnishings, paintings etc.. There is no lift and the stairs are lethal. Steep and short and carpet threadbare. So quiet and even felt I had to dry my hair behind a closed door in the toilet! Out of respect for Nextdoor visitors. Had tv on low level so could hardly hear it as knew other people could hear it! You can literally hear everything in your neighbours room. Nobody on site during the night so felt just left on our own. Children in reception area crying or shouting waiting for their swimming lessons. Moody mums and felt we shouldn’t be there, It’s more a gym/swimming pool with a few rooms.there’s no bar or food facilities. You can buy a packet of crisps and maybe a bottle of coke. No warmth in the place whatsoever