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Hyatt Place Cincinnati/Sharonville Convention Center

Property building

Lobby or reception

Lobby or reception

Bathroom

Bathroom

7.8Good

(357 Ratings)

"I loved the rooms ,the bed, also the size of the the room a Hyatt hotel the breakfast they provided I would expect that from a cheap ran down hotel, I also didn't care for the location however that ..."

Verified guest

Don't miss out! Price and availability may change

7.8 / 10.0

Good(357 Ratings)

Hotel in Sharonville, OH

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

About this hotel

Hyatt Place Cincinnati/Sharonville Convention Center is located in Sharonville, 11 miles from Cincinnati Zoo and Botanical Garden, and has a terrace, a restaurant and a bar.

Amenities at Hyatt Place Cincinnati/Sharonville Convention Center

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Map of Sharonville, OH

city location on map

Nearby attractions

Cincinnati Zoo & Botanical Garden

Cincinnati Art Museum

American Legacy Tours

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.8Good

(357 Ratings)

"I loved the rooms ,the bed, also the size of the the room a Hyatt hotel the breakfast they provided I would expect that from a cheap ran down hotel, I also didn't care for the location however that ..."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.8 / 10.0

Good(357 Ratings)

Hotel in Sharonville, OH

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Kitchen or Kitchenette and more

Map of Sharonville, OH

city location on map

Nearby attractions

Cincinnati Zoo & Botanical Garden

Cincinnati Art Museum

American Legacy Tours

Available Rooms

About this hotel

Hyatt Place Cincinnati/Sharonville Convention Center is located in Sharonville, 11 miles from Cincinnati Zoo and Botanical Garden, and has a terrace, a restaurant and a bar.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen or Kitchenette

Internet / Wifi

Parking

Laundry

Balcony or Patio

TV

Wheelchair accessible

Gym or Fitness Center

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.8 / 10.0

Good(357 Ratings)

100% verified reviews

5.0 / 10.0

E hoyrd

Wish we had a microwave

10.0 / 10.0

Fun

I loved the rooms ,the bed, also the size of the the room

The breakfast was not what I expected coming for a Hyatt hotel the breakfast they provided I would expect that from a cheap ran down hotel, I also didn't care for the location however that was my fault for not knowing the location of the hotel

8.0 / 10.0

It was a good stay.

It was clean and they brought fresh towels everyday!

The pool was not heated like it stated and no microwave in the room!

4.0 / 10.0

Never again

It was connected to the convention center.

I didn't care for the fact that I was charged by Booking.com and by Hyatt Place. I asked the lady at the front desk about the charges. Of course, they knew nothing and I was given the General Manager's email. So, still trying to get the double charges reversed and will be contacting the attorney general's office. No one else should have to deal with this. It feels like a scam. A few hours after asking about the charges I went to checkout and another lady I hadn't had any dealings with was also up at the front desk. She snatched my key cards out of my hand and said I would be getting an email from booking.com. I did not. Obviously the two women spoke to each other. The one person was polite the other wasn't. Neither did anything with the charges.

7.0 / 10.0

We enjoyed our stay.

The bed was great!

The pool is too small for the size of the hotel. No hot tub, I was very sad after a long trip. They didn’t prepare our room for use of the fold out bed, then they were out of blankets and pillows. When our room was serviced we didn’t t get coffee. A small thing, but it would have been nice to have first thing. All in all we enjoyed our stay!

7.0 / 10.0

Meh. Wouldn’t do it again. I would look elsewhere.

Bed comfy

No call when room was ready as promised. Room not ready on time. Eggs were horrible. Bar not open- desk person said he was the only one there so it would be late opening. Could hear our neighbors through the vent in the bathroom. Two nights in a row our neighbors were SO loud it woke us up. Sounded like a frat party going on with banging, yelling, cheering…

5.0 / 10.0

Not too shabby!

Great proximity to food, entertainment and highway! Easy to find. Great and ample free parking.

The way the elevators operate, the pool area didn’t have towels. There was balled up undies on the couch when we entered the room, our worn door was super loud when it shut and shut too quickly to be as heavy as it was.

1.0 / 10.0

Damp mildew

Convenience to the convention center was nice as we were there for an event at the convention center.

The staff were short and rude to guests. Many of the other guests at the event with us reported the same thing. Breakfast was horrendous. I am easily pleased with nearly any continental breakfast but the food here was abysmal. The eggs were like rubber, basically inedible, and the other options were poor as well. Cold, dry waffles, and the bacon didn’t taste right. How do you mess up bacon? And finally, the hotel has an alarming issue with the ductwork and AC units. We had two separate rooms during this stay, the first room had an AC unit that leaked into the meeting room below and the maintenance staff had to come into our room to fix it. No big deal, they were quick and solved the leak. On our last night, we had a different room on the opposite side of the hotel. This room had damp floors from condensation and a very strong mildewy odor that made my throat hurt. This was reported from several families on that side of the hotel, during our convention event. There is a larger issue happening with leaks and faulty AC. Hyatt Place hotels need to do some serious maintenance on this hotel. I will not be returning here.

7.0 / 10.0

Our experience

The location was great, parking was easy.

We arrived at 2 p.m. to see if we could check in and the staff member asked for my phone number and said they would text me when my room was ready. We waited until 3:15 and still no text so we went into the hotel and they said our room still wasn't ready so we waited another 20 minutes for our room. Also we stayed the first night and called down to the front desk to book another night and the staff member said they were all booked up, so I got online and found a few rooms available and booked it online. Also we didn't like the clear bathroom doors, we like our privacy when in the bathroom.

1.0 / 10.0

I would never stay there again.

Not good at all.

Only one of two elevators was working the entire weekend. Had to wait 15 or more minutes for a elevator.

10.0 / 10.0

I will recommend this hotel to family and friends absolutely loved it very clean didn’t want to leave

It was clean and beautiful and staff was friendly

Have nothing bad to say love everything

10.0 / 10.0

Exactly as expected, did not disappoint!

Clean, close to everything

3.0 / 10.0

Had to sleep on the floor.

Good Location. Clean nice Hotel.

We booked a double suite with 2 double beds and a sofa bed. When we arrived they said all they had available was a king suite with 1 bed and a sofa. Our one 17 year old had ti sleep on the floor. They said because we booked under a 3rd party our room type was not guaranteed. Very frustrating. $206.and someone had to sleep on the floor because we used booking.com. I think it was there mistake and they blamed it on booking.com. We stayed in 8 hotels on this trip and only had a issue at this one. We booked all 8 with booking.com.

10.0 / 10.0

Second time staying there and I love it

It was clean and staff was great

Everything was great

6.0 / 10.0

Stopped there for night due to long drive and needing rest.

Clean and nice

Staff were short and acted like they didn’t want to be there.

1.0 / 10.0

There was no dtay

The hotel canceled our reservation less than two hours before check-in. We did not stay at this facility

Having our reservation canceled at the last minute

10.0 / 10.0

My stay was great!

Room was very clean. Room service was perfect. Hotel staff were extremely friendly. Was my second time to stay at this hotel for a retreat & won’t be my last. Recommend.

Limited menu items. Wish was more options but the food they serve is good

10.0 / 10.0

Served its purpose

Extremely clean and nice

Storms passed while we stayed causing the tv to go out.

9.0 / 10.0

Pleasent stay.

Breakfast was good. Decent selection.

Facilities on floor did not provide ice; broken. Needed to go to other floors to obtain ice.

8.0 / 10.0

Restful

Close to highway and comfortable beds

Breakfast line was too long and ran out of food/ had only 1 staff working that area on a holiday weekend.

10.0 / 10.0

If i come back . I will book again here

The workers the property was very clean

The breakfast could have more different options

8.0 / 10.0

Comfortable stay with the Hyatt.

Location to the highway and eateries.

Some of the guest were unruly in the hallway in the middle of the night. The indoor pool was also closed as well.

9.0 / 10.0

Perfect

Friendly employees, clean facility, great breakfast, centralized location!

N/

10.0 / 10.0

Great night to relax

Most comfortable bed

No issues

3.0 / 10.0

More professional staff

Conveniently located to various places

Over crowded, long wait for check in, bathroom shower curtain was very dirty.

2.0 / 10.0

Nightmare experience at Hyatt Place Cincinnati, Beware... they treat Booking.com clients like trash!

The location was great as it was attached to the Sharonville Convention Center, where an event was being held that we were attending. We chose to stay here because the proximity to the convention center was a great convenience.

Three male staff members abruptly entered our room WITHOUT KNOCKING where two young women in their early 20s were staying. The GM, Michael Leitz, told us to Pack up our belongings and leave (after 4 nights), even though we had reservations for 6 nights. He lied, and said our confirmation number from Booking.com was not in the system, and our name was not in the system. A staff member called the police on us to try and intimidate us into leaving, even though we called Hyatt Corporate, and they said our reservation was for 6 nights, and we weren't supposed to check out until Aug 4. Manager threw us out for more important, higher paying clients, even though we made the reservation back on Mar 21 and had confirmation numbers! After pleading and telling staff that we paid and had confirmation we were told “Either way we don’t have any room for tonight so we’re gonna need y’all to leave.” SO TRAUMATIZING!!!

3.0 / 10.0

I probably will not come back… when ask for more bedding she said they were out… when at the pool th

The breakfast was full.. fresh… lots of variety. The timing of breakfast was perfect for everyone. The location was good.

Well when we checked in she said she gave our room away and so has to rebook us… the time of the process was long… and my total amount that I was emailed was NOT the amount taken out… a higher $17.00 to be exact.. when ask about this she just indicates we have been having this problem .. well then fix it.. so she said she would tell her manager…?let’s see how this goes

9.0 / 10.0

Worked fine for what I needed but likely wouldn’t stay again.

Clean and updated. Well stocked room. Bed comfortable. Included breakfast was a fair variety.

There was a long line for checkin. And only one checkin person who was more concerned at the time with assisting a colleague behind the bar than checking me in promptly. Additionally, the pillows were a small size which wasn’t a huge deal but was disappointing (short in width, not in fluff I mean).

5.0 / 10.0

Facility was nice , could’ve been cleaner & staff nicer and ready for check in at check in time .

Bed was comfortable & for the most part clean

Check in was at 3 , we got there at 5 pm and our room still wasn’t ready . Our room didn’t become available until 630 . We had a game to attend at 640 so it made us late for our prior arrangements . The supervisor didn’t want to give us any money back only gave us a complimentary card to use for free drink and meal . He said we could check out later as well but that wasn’t something we could do .

7.0 / 10.0

Good

Location was goog

The food was very bland Need more seasoning and more variety of food to choose from

1.0 / 10.0

False Advertising - What you see is NOT what you get

Front desk clerk was very friendly and apologetic.

Picture on website was NOT actual room. False advertising. Requested refund and paid $40 more to stay somewhere else.. Extremely disappointed.

9.0 / 10.0

Good

Location

Hard to adjust room thermostat

9.0 / 10.0

About as perfect as it could be

I booked this hotel for a convention held at the Sharonville Convention Center, and was pleasantly surprised. The room was fantastic and had comfortable beds, a spacious bathroom, plenty of towels, a variety of shapeable pillows, clean facilities, and curtains that did a great job in blocking out light. It had a surprisingly decent hot breakfast with eggs, bacon, sausage, and pancakes. Great dining area, too. The staff were friendly and helped me extend my stay when I realized I only booked two nights instead of three. The lobby was decent. The wifi was good enough, and I had no hassle in connecting to it. The price is reasonable.

I'm the kind of person who can always find something to nitpick. Honestly, I struggle to think of a single thing to complain about. The area around the hotel is a little rough, but I picked this hotel for the purpose of not having to leave the convention center. Even beside that, it's not a terrible location. There's plenty of restaurants just around the corner.

8.0 / 10.0

Nice comfortable worth my money

I'll most definitely come back next year

Nothing

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