Extended Stay America Suites - Cleveland - Great Northern Mall

n/a

Dirty carpets, stains everywhere. the AC unit had dirt and debris inside. the room smelled of sitting water, musty. did not feel clean at all. i have stayed in Ext stay suites before, but this one felt gross and grimy

The room was dirty we ended up leaving early because we felt like there were bugs in the bed never again for what we paid this is comparable to a motel it’s just awful

The room was dirty we ended up leaving early because it felt like there were bugs in the bed never again for what we paid this is comparable to a motel it’s just awful

Breakfast poor, location OK, because of Mall. Like higher floor, smell n hotel. My sister room had stains on sheets n mattress. Bathroom floor needed new tile n smell. The management said talk to booking agent because I did not get my discount for membership.

My sister room needed a makeover, floor tile had a space open around tub, She wanted to leave but it was too late to find a new hotel.

Nothing.

Claimed to be “no smoking” facility, but the room smelt like smoke. The toilet was NOT working and management did NOTHING to fix the issue, but laugh about the matter. After going back and forth for two hours, they were going to issue us a refund if we left. So we left and now still waiting for the refund!

Rooms are spacious

Breakfast

Very easy to find. Lots of things to do nearby!

Only 1 way in and out of the driveway.

Nothing

Nothing

Absolutely nothing.

Disgusting! Dangerous! Looks like someone got beat up repeatedly in the rooms. Exposed electrical. Approached by strange people. Bodily fluids? and other grime and crud all over the walls. If I was a drug addict I wouldn't even cook my drugs in that kitchen. I understand an outdated cheap hotel but this was downright nasty and dangerous. Did not bring my kids back for the night. Forfeited almost $300 to a place I wouldn't let my dogs sleep in let alone my kids. No response for a refund. Absolutely livid. Had to say there was an "emergency" to leave safely, didn't feel safe explaining the real reason for our departing in person.

Nick was working at the desk. Told me he was a manager when he wasn't. I have been staying at this hotel for 3 to 4 weeks And I book my reservations on booking.com every single day, every single day I would pay for my room online with my card. When I was at the hotel they took a picture of my ID and had my card on file. The week before on the 23rd There was a mistake Dayton, the water maintenance man that my room was empty and it wasn't so they called the police. Because my dog was in the room well. I came back to my room before the cop showed up. Descalated the situation, Nick and his co-worker were being very rude and disrespectful, because they couldn't find my ID on file. Then you charge me $30 fee for everything. And then after it was done, they came to my room privately after embarrassing me in front of everybody And he apologized for the mistake for overlooking my I. D and then a refund for the mistake. The following morning, the manager also apologized and fixed the situation Which I was very grateful for on the 27th Nick again kept saying we could not see my reservation. After I repeatedly showed him my booking gave him. The confirmation code showed him the money that came out of my account, but he kept insisting to take my card. I told him I would like to speak to a manager. The following morning I went to the desk the Lady at the desk took care of everything and I paid for my room for 27th and then I booked and paid for the 28th And everything was done well later that evening when I got back to the hotel Nick just walked right into my room without knocking or anything demanding my card. I tried telling him I already spoke with everybody and everything was fine. I even called the corporate office, and my phone call was recorded. I had him on speakerphone, trying to tell Nick that my reservations were paid for and clear. He still would not accept it. So I again got online and booked my room. A second time right in front of him he yelled.

Nick kept insisting to take my card. And charge me a walk in price when they had no vacant sign on the hotel He kept trying to charge me for the 27th and the 28th He changed the price. Try to charge me for 2 days And as I was rebooking my room online right in front of him, he said he found my Thursday's reservation but still insisted on charging me for Friday and when I refuse to give him my card because how weird the situation was and how he was acting, he called the cops on me even the. Officers when they showed up saw that I was not being. Mean rude or disrespectful? I was trying my hardest to resolve this situation, but he kept saying he couldn't understand and I had to leave the building. It was humiliating. I feel robbed and stolen from. And there is no reason why he should have needed or taken my card, especially to charge me the amount that he was charging me. Needs to be done. And I really need to speak to somebody about this...

Staff is great

Amenities Friendly staff Good service

Na

Location

Standard of cleanliness. For example, a pair of discarded socks were left in the corridor outside our room for 3 days. The free breakfast consisted of coffee and granola bars.

I liked that they were pet friendly.

Maintenance was needed and the hallways smelled of smoke even though it was a no smoking hotel.

It did come with a full kitchen.

We was suppose to get a Sofa bed, but the room did not have one.

Front desk clerk had a terrible attitude. We left early and did not stay

Customer service

When I arrived the lobby had a bad smell, a mixture of chemicals and cigarette smoke. The same smell was in the halls, elevator and my room. I was not able to stay in this facility though your staff at the desk handled it very kindly, professionally and refunded the money I had prepaid.

Great location, comfortable bed room was very clean

Had problems with the key lock Wasn't exceptionally liked the evening check-in she just didn't seem like she wanted to work or read anybody

Kelly and Colleen were amazing and super friendly.

A better breakfast would be nice for the price, but I was grateful they had something vs nothing.

The facility is old and needs updating. The entrance has no weather protection and the doors are not user friendly for entrance.

ONLY COFFEE Aviable nothing else

When coming back at end of day to check in ,no one at at desk had to YELL HELLO the girl came out looking like we woke her up Happened both nights we were there

I was tired. Bed was comfortable to sleep. Room clean, Everything neat. Plenty of towels for my family. Water nice and hot. Hotel is more for people who stay longer, for it has kitchen you can cook your own food.

Small viewable thing like the hooks in bathroom need fixing, Only one garbage and its only in bathroom. Not to many soap if you end up forgetting it at home. Have to ask for it. Also was stated in booking that breakfast was included. Its not a continental breakfast, not even a breakfast at all. Its not for you to serve yourself, its located behind the front desk, 2 item per person. Small muffin, oatmeal they make for you. I have kids they don't eat that, have to go get breakfast. And even if you had a kitchen, I was not planning on make it. I travel to many hours for it and was not staying long.

Kitchen

Waiting for the elevator