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Extended Stay America Suites Cleveland Great Northern Mall

Studio, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Pillowtop beds, desk, laptop workspace, blackout drapes

Pillowtop beds, desk, laptop workspace, blackout drapes

Pillowtop beds, desk, laptop workspace, blackout drapes

Pillowtop beds, desk, laptop workspace, blackout drapes

6.4Average

(723 Ratings)

"Room was very big"

Kalyan

Don't miss out! Price and availability may change

6.4 / 10.0

Average(723 Ratings)

Hotel in Westlake, OH

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

About this hotel

Suburban hotel with free breakfast and a 24-hour front desk
Coffee/tea in a common area, conference space, and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite.
Housekeeping is available on request.
Extended Stay America Suites Cleveland Great Northern Mall offers 92 accommodations with coffee/tea makers and irons/ironing boards. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

Amenities at Extended Stay America Suites Cleveland Great Northern Mall

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Free parking

Map of Westlake, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

6.4Average

(723 Ratings)

"Room was very big"

Kalyan

Don't miss out! Price and availability may change

$$$$

6.4 / 10.0

Average(723 Ratings)

Hotel in Westlake, OH

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsKitchen or Kitchenette, Air conditioner, Internet / Wifi and more

Map of Westlake, OH

city location on map

Nearby attractions

The Cleveland Museum of Art

Cuyahoga Valley National Park

Rock & Roll Hall of Fame

Available Rooms

About this hotel

Suburban hotel with free breakfast and a 24-hour front desk
Coffee/tea in a common area, conference space, and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, barbecue grills, and a picnic area are onsite.
Housekeeping is available on request.
Extended Stay America Suites Cleveland Great Northern Mall offers 92 accommodations with coffee/tea makers and irons/ironing boards. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

Amenities

Air conditioner

Kitchen or Kitchenette

Internet / Wifi

Laundry

TV

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

6.4 / 10.0

Average(723 Ratings)

4.0 / 10.0

Easy

4.0 / 10.0

Good parking. Hotel a bit dated but was comfortable. My room had a small kitchen included with fridge and oven.

2.0 / 10.0

The hotel needs some serious renovations & cleaning services. Front desk bored & barely spoke to me. I didn’t even get a hello, hi, welcome :). Good for a night as a one person, definitely not for a family stay.

8.0 / 10.0

Grab and go breakfast can be done better.

3.0 / 10.0

The room we got was definitely not the one i booked the didn't have hard wood floors the carpet was nasty the room and hotel stinks. The grab and go breakfast was a joke a muffin and coffee. The rooms could be really nice with some updates. Pictures on are very misleading.

10.0 / 10.0

Room was very big

1.0 / 10.0

Gross. Pull out bed had old gross water bottle and fruit looops all over it. Stained floor. Not good

10.0 / 10.0

Nice room and very clean

4.0 / 10.0

They did not have pillows for the pull out, we had to go buy some for our sons. It was not clean and our room had a hole in the bathroom door and knob was falling off and cabinets looked like they had been chewed on the corners. There was a dog across the hall that barked constantly. Breakfast was either a protein bar or small muffin.

2.0 / 10.0

Check in went fine but I don’t think they were happy we booked on Expedia bc of the low rate we got so he kept saying how they were sold out etc. our room was smelly and we bought some deodorizer's to try to help cover the smell. We were on the first floor and it was super noisy above us. The pull out mattress had a bunch of terrible looking stains. The complimentary breakfast was watery coffee and expired nutrigrain bars. I wouldn’t stay there again.

4.0 / 10.0

Good for the price. Nothing extra fancy. Good people who operate the property. Solid property for the price. Not fancy, lavish or extra clean. I felt safe.

3.0 / 10.0

Stay was comfortable enough for the price. Entire hotel is definitely older and it shows. Was okay enough with everything until we tried to use the pull out bed and couldn't because there was no sheet on it and it was dirty. So I just slept on the couch without pulling it out. Good thing I'm short.

2.0 / 10.0

Terrible Breakfast. There was almost nothing in breakfast.

2.0 / 10.0

Not great. They denied receiving any details from hotels.com around my request for accommodations. I reported that we were bringing a service animal and that I have some mobility issues and would benefit from a room near the elevator or common area. I always send this well in advance so that the hotel can figure out where to put me that will make sense. They put me about half way down the hall which is not great. When we got to the room I had to spend the first several minutes documenting the damage to the room as the carpet was torn in several places. There was also damage to the walls in some areas. I wanted a time stamped photo to back me up that this was not damage from my dog as a room should not look like that. The tv was like a bobble head doll and the position of the screen would not hold. They had no ice machine. There was a type written document full of typos on the dresser that stated that we could make our own ice with the two ice trays in the freezer. The breakfast was coffee with no creamer and a few granola bars. Be so for real right now. If I was paying $80, I’d say ok whatever, but this was about $140, which makes the details completely unacceptable. Needless to say i will not be staying there again.

2.0 / 10.0

i paid extra so i could have a room with a kitchen and we were told they would have appliances we could request and when we did we were told there was none. i went to the store to buy my own, just to find out the stove didnt work. tried all 4 burners & none got hot. not only that, i had my baby crawling on the floor that was dirty especially around/under the beds.

2.0 / 10.0

We had a reservation for four people, and they only provided us three pillows. Even after asking repeatedly, we never got that fourth pillow during our entire stay, as they said there were no more pillows in the entire hotel.

3.0 / 10.0

It wasnt like it was when I first came to the place year's ago tge furniture was old looks like the furniture when it was first Built Everything original disappointed upgrade slash facelift no pots or pans dishes cups silverware had to eat out

4.0 / 10.0

Bathroom wasn't very clean. Hallway smelled like pot

6.0 / 10.0

It was a quiet location

4.0 / 10.0

The electricity went out and when I went to the reception to tell them about this situation, they were not there and We had to leave early in the morning.

6.0 / 10.0

The area is great. There is a mall within walking distance and places are easy to find. The air in our room leaked, water all over the floor. other than that, the hotel is nice and the employees were very nice.

6.0 / 10.0

Clean and all but to go breakfast was sad

5.0 / 10.0

Amazing

3.0 / 10.0

The bathroom had a newer vinyl flooring, but the rooms had very dirty, sticky carpet. There were stains on the walls and I dont even want to know what they were. A stay of less than 8 days will require a fee to have maid service. Their breakfast options consist of instant oatmeal or a packaged muffin. There is no hair dryer ( unless you ask for one at the front desk) and we had 2 (thin) towels for 3 people and one of those was either stained or dirty. The front desk did give us an additional one, but would have been nice not to have to continually go to the front desk for things that should have been in the room. There are much better options in the area.

2.0 / 10.0

I cannot begin to describe how terrible this experience was. We were denied towels. We had four people in one room and two people in another room. We were given two towels per room and told that that was enough. We asked for pillows for our pullout sofa and were denied. Despite having a full kitchen. They denied us any type of cups or things to cook food in our room. This hotel advertises that they have a free breakfast but it’s just a granola bar and coffee.

10.0 / 10.0

Staff was great ,rooms was clean and comfortable would differently stay again

3.0 / 10.0

Ok. A little bit outdated, definitely needs a remodel/update.

8.0 / 10.0

Our room #205 smelled like rice and it was missing the tv remote control. The breakfast was meh and there were no napkins.

2.0 / 10.0

I've stayed in different Extended Stays hotel but no other like this one, and not in a good way. To start, I made reservations for a 2beds Room. It looked nice and clean in the pictures everything nice until we arrived at the lobby to this specific location! It smelled like cheap motel to be honest, the guy "assigned" to the front desk had a "I don't wanna be here" attitude, breathing loud end everything. We continues to confirm the reservation, give us our key cards and send us in our way, we go to the floor, walk to the door, opened the door and the room WAS OCCUPIED!!! 👀 We closed the door, technically run to the lobby again, when we tell the front desk guy what happened he just sighed and continued to check the computer to then tell me "Oh I'm sorry we fully booked " like wth 😒

2.0 / 10.0

That is a horrible hotel. Very smelly from the entrance to the room. I asked to give me refund and I will choose another hotel and they declined. Finally my family agreed to stay and my kid is having breathing problem for the bad smell. AC also not working. Front desk also very bad attitude person.

10.0 / 10.0

I really appreciated the staff at this property! Rebecca and Rachel were fantastic ! I can’t thank them enough for the hard work and dedication to their jobs !!!! I would for sure stay here again ! Thank you guys !

10.0 / 10.0

Rebecca and Rachel were amazing ! I can’t thank them enough for their hard work !

8.0 / 10.0

Great for a short stay - bed was comfortable!!

6.0 / 10.0

Shopping

4.0 / 10.0

Air conditioner filter needs change.....bad smell on the room

8.0 / 10.0

First night lots of noise above, but staff were very accommodating and moved me promptly and professionally.

2.0 / 10.0

The location is good. The kitchen in the room was dirty (stove and walls); the carpet floor was very dirty; I didn't take off my shoes. The good things were the clean and comfortable bed. The hallway was dirty. The front desk staff were friendly. Breakfast was only mini cupcakes (one-inch ones) and coffee (so one kind of snack with coffee, but not breakfast). I definitely will not stay there again. I can pay an extra $20 and stay in a better place where I feel I am staying at a hotel. After that visit couldn't wait to go back home to shower after that experience

8.0 / 10.0

Great

10.0 / 10.0

Good

2.0 / 10.0

The beds were beyond not comfortable hard as rock.

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