WestSpring Inn

Shower did not work

yes

A lot of stains in the room - water damage in ceiling, etc. Staff were very nice though

Excellent staff Very knowledgeable of the area some good restaurants in walking distance Mexican Japanese Australian and American cuisine close commute to Cleveland

Excellent staff very accommodating they know the area well restaurants local sightseeing just excellent in general 5 star service with a 1 star price John scully

We ended up not staying here after they showed us the room. There were women running around in the hallway in their bras, bullet holes in the walls & it was filthy. My 9 year old granddaughters were with me. Totally unacceptable. We signed a paper for refusal but they kept our booking open for the 3 days & 2 night. So it seemed like we stayed & did Not stay. They refused to give us our money back. Please go anywhere else but here. Crocker Park area is where we ended up staying, much safer & clean.

Had roaches and bedbugs

It was a good inexpensive place for a 1 night stay.

I booked, drove up and left, would not stay here.

Excellent hotel close to fun restaurants staff very helpful if definitely recommend John

Smelled of cigarettes, door did not lock properly, just a tad gross.

Just a cheap drug motel

Old style motel. It was for one night for a single guy. It was ok, simple, basic for not too much money.

Close to Downtown Cleveland…..😊 Vending machine Area was Terrible….. Too many bugs ….👎👎👎👎👎👎👎

There was bugs in the room

I found tiny bugs in my bed during my stay and woke up with bites all over my legs. I now have visible marks, and despite contacting Expedia, the hotel refused to issue a refund. Expedia did their best with trying to contact them several times but no response on approval for a refund. I travel a lot for my job and usually stay at certain hotels but this was a last minute thing and never had such bad experience with a hotel before. The room was also dirty, and had a strong odor. Very disappointing experience — poor cleanliness and no accountability.

The hotel staff was very friendly but the rooms were very dirty. There was still soap in the shower from the last guests and the room smelled like cigarette smoke really bad.

I chose this place since it was the closest to the airport was on a 15 hour layover and I don’t recommend it there was spider webs and spiders one of my biggest fears also the breakfast was bread and waffles no OJ or options

The room was horrible. Full of bugs. I had to leave. I asked for a refund, but there was not a manager available to address the request. The individual working was very nice, but could only offer another room; which given the issue of cleanliness, I would not accept.

It is in close proximity to a lot of good places. It met the basic criteria of what I needed. Price was under $100 for the night. It was dirty, barren, had marks all over the walls, and there were a few bugs in the room.

Water was out and staff said there would be no refunds if i left, but i was "welcome to check out when i wanted".

When we arrived the counter person was on his phone on a personal call. Part way through check in he received another call. He spoke with this other person for about 10 minutes before finishing the check in.

When we first got to our room in the second floor we were worried because there were so many spiders outside on the building. We walked into a nice clean room. Our keycard stopped working and had to be recharged two different times. There were not a lot of options at breakfast. The pool was nice as were the staff.

Needs cleaned up

It was terrible,rooms were smelly and unclean. I ended up cancelling my reservation.

Flies buzzing around inside room. Wall spackled and not painted. Beddding questionable. I did not stay there. I asked for a refund.

The rooms are disgusting, even the non-smoking room smell like smoke. The photos on the website for Expedia do not represent the rooms at all. None of the rooms look like this. When I brought it to the staff attention, he said a third-party site puts the photos on there and they didn’t provide any photos. So they are aware that’s not their hotel. I told them that the Benning and the non-smoking room spelt like cigarettes. I was not given a new blanket that was freshly laundered, but I was given new sheets. And shown three other rooms that were in the same condition. Very rundown hoping I can share pictures

The water pressures is worst.toliet do not flush right,the floor are definitely not cleaned properly,the coffee maker on our room was left dirty,the bed are not comfortable for a long stay,the pool was cold and not heated,the pop and ice machine didn’t work.this place looks very run down and not well taken care of there was no breakfast here.the owns didn’t greet you or let you anything then check you in and on your,definitely good place over night on road trip but staying long vacation is not good.

Pool was fun. Breakfast was okay. Room was clean bed was comfortable enough. Decent little work trip

Rooms were terribley dirty. Their was blood on the sheets. The electric did not work properly. The tub did not drain. The remote did not work. There was stain marks on the walls. When I went for breakfast it was all gone 15 minutes after it opened. The pool was blurry and had terrible concrete patches. There was a piss smell going up the steps.

On August 10, 2025, I arrived at the hotel at 5:00 PM to check in, although the official check-in time stated by the hotel is 3:00 PM. Upon arrival, I was informed by the front desk staff that no rooms were available because all rooms were still being cleaned. This is a clear violation of the booking policy. During my visit, the staff’s attitude was unprofessional and unacceptable. I was told that my reservation would be canceled and my payment refunded. However, this turned out to be false — the hotel simply canceled my reservation without issuing any refund, wasting my time and causing significant inconvenience that day. On the following day, August 11, 2025, between 8:00 AM and 10:00 AM, I contacted the hotel again, only to be told that no one was available to assist me with the refund process. I am requesting an immediate full refund of my payment and appropriate compensation for the time and inconvenience caused.

I know it was a cheap room but the ratings seemed decent enough to give it a shot based on its location. I regret it. The room smelled like urine and there were drywall patches. Insufficient soap, the tub didn't drain, the curtains didn't close all the way, and there was no refreshing at all over multiple days.