Hilton Garden Inn Louisville East

7.8Good

(107 Ratings)

"I liked the room and the staff was very friendly both front desk ladies were awesome."

Verified guest

Don't miss out! Price and availability may change

7.8 / 10.0

Good(107 Ratings)

Hotel in Jeffersontown, KY

3-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Hilton Garden Inn Louisville East has a fitness center, garden, a restaurant and bar in Louisville. With free WiFi, this 3-star hotel offers room service and a 24-hour front desk. The hotel features an indoor pool and luggage storage space.

Amenities at Hilton Garden Inn Louisville East

Business facilities

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Pets allowed

Gym

Heating

Wheelchair accessible

Bar

WiFi/Internet

Garden

Laundry services

Accessible Parking

Electric Vehicle Charging Station

Family friendly

Safe

Accessible by lift

Key access

Key card access

Contactless check-in/out

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Map of Jeffersontown, KY

Nearby attractions

Louisville Slugger Museum & Factory

12.5 mi

Waterfront Park

11.5 mi

Kentucky Derby Museum

12.7 mi

Louisville Slugger Field

11.5 mi

Available Rooms

$$$$

7.8Good

(107 Ratings)

"I liked the room and the staff was very friendly both front desk ladies were awesome."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.8 / 10.0

Good(107 Ratings)

Hotel in Jeffersontown, KY

3-Star Hotel

Reasons to book

Great for petsBring all your friends and family, even the furry ones

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Jeffersontown, KY

Nearby attractions

Louisville Slugger Museum & Factory

12.5 mi

Waterfront Park

11.5 mi

Kentucky Derby Museum

12.7 mi

Louisville Slugger Field

11.5 mi

Available Rooms

About this hotel

Amenities

Business facilities

Free WiFi/internet

Free Parking

Air conditioning

Pool

Non-smoking

Pets allowed

Gym

Heating

Wheelchair accessible

Bar

WiFi/Internet

Garden

Laundry services

Accessible Parking

Electric Vehicle Charging Station

Family friendly

Safe

Accessible by lift

Key access

Key card access

Contactless check-in/out

Housekeeping available

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

7.8 / 10.0

Good(107 Ratings)

100% verified reviews

10.0 / 10.0

I liked my room it was a nice staycation.It helped my mental.

I liked the room and the staff was very friendly both front desk ladies were awesome.

I don’t have any complaints

3.0 / 10.0

Not comfortable as I expect related to pice I paid

Food and stuff

Showers is slow ,pillows wasn’t good too much soft ,elevator noisy

6.0 / 10.0

Would've been better if the front desk was friendlier, and the TV worked in the room.

The rooms were great.

The staff wasn't as friendly as I was expecting, evening check in staff was straight to business not that welcoming type you normally receive. And the morning stuff to way to long giving me my check out receipt, the guest after us got theirs alot faster. 15 minutes to get a check out receipt, I've never waited that long for a receipt before.

8.0 / 10.0

Decent place!

It was hard for me to find !

8.0 / 10.0

Nice wouldstay again

They had a new Cook, just a little miscommunication but it was fine

Communication between the lobby and what was actually being made. Like I said very minor

1.0 / 10.0

Terrible management. Do not attempt to stay at this hotel.

Nothing.

I showed up after booking. Had just gotten a confirmation email for my stay. They literally told me I had no room because they over booked. After speaking with a different hotel, because this one wouldn't give us a room after paying, staff mentioned that this hotel being reviewed, had sent multiple customers over with the same situation. Lady at the desk lied multiple times and contradicted herself regarding our confirmation number and identification information. Not her fault. I believe she was just reverting back to nervousness and dealing with multiple other people who were upset over the situation. She was a nice lady, but her manger sat her up for failure. 11/10 would not recommend booking here or doing business with this hotel.

5.0 / 10.0

Do better

Location

The fact we found our room not very clean. What we booked isn’t what we got and pretty much told to deal with it when the reservation was made 8 month ago

10.0 / 10.0

Was there for 3 nights and enjoyed our stay.

Location and cleanliness

No complaints

8.0 / 10.0

comfortable

breakfast was good. staff was friendly. room and facility was clean

8.0 / 10.0

Very pleasant stay apart from temperature issues

Ample parking, kind and efficient staff at front desk made check-in & check-out super smooth

Walked into 92-degree hotel room due to thermostat issue, fitness center also had thermostat issue so was 78 degrees

8.0 / 10.0

Great place to stay

Very clean facilities. Staff very friendly. We will be back

6.0 / 10.0

Nice and clean but not worth the price

The property is as pictured in the ads and everything was clean.

The front desk and cleaning staff were very rude. upon checking in the employee continued to rush the process like I was annoying her or she had something better to do. She also let us know that booking was overcharging us for the room. When we asked for extra towels we had to come get them because “no one was bringing them to your room.” when we agreed the housekeeper for help he asked about what we were still in the hotel part the checkout time and was reluctant to help. And for the price this location is horrible. it’s so far from everything.

3.0 / 10.0

Poor

Tried charging us 2x. Ad said there was a hot tub, but no hot tub, bummed. And to charge for that horrible breakfast. Lessons learned.

10.0 / 10.0

sophisticated and comfort away from home

the friendly staff like Mrs. Wendy from front desk, Mrs. Ana from kitchen and the amazing group helping her in kitchen as well! beautiful hotel

3.0 / 10.0

hotel has potential to be a really nice stay but I booked 2 rooms for a total of 6 nights and will not give this hotel a

nice facility

moved to different hotel the first night and the second room I booked with 2 queens was not held for us even after being there in person the day before and asking them to make sure it was available

6.0 / 10.0

Pleasant

I was told, in an email, that my room charge would be the flat rate, even with 3 small Lhasa Apso dogs. I was concerned about fees that plague dog owners and was assured that I would only pay the flat rate. I walk my dogs every 1 1/2 hours, they don't bark when in the room, don't chew anything but dog food, and I'm very disappointed that hotels are now using us to escalate fees. $75. Is alot of money and you did not earn it. I took excellent care of your property, now please take care of a good customer.

9.0 / 10.0

Superb

Pleasant staff. Large comfortable room. Good area.

Had some miscommunication with attendant serving breakfast. We paid for our breakfast with room ahead of time & she tried to charge us again even after desk advised her we had paid.

9.0 / 10.0

Good nights stay

Great facilities.

The toilet in our room wouldn't pull water into the tank so it would flush.had to keep pulling the tank lid off and hitting the top of the mechanism to make it draw water.

10.0 / 10.0

I had no issues very relaxing

the slinging glass door on the shower. I was very relaxed for sure

nothing

8.0 / 10.0

The hotel was nice and clean! The room accommodated us well for a girls weekend!

hotel was nice and clean.

We thought we were in a different location off Brownsboro Road but after a late dinner we went to check in and discovered our reservation was about 10 miles away at a different location. Very frustrating and the staff made no offer to accommodate us to make a change.

7.0 / 10.0

Good

Breakfast wasn’t included with my stay.

7.0 / 10.0

clean but cold

location and its a Hilton!

it was almost as cold inside as. it was outside! very uncomfortable

3.0 / 10.0

Disappointed

The wifi and cable was nice and it was clean and spacious for the most part. The King size bed was very comfortable.

The toilet was very low to the ground and the bed was a little too high. It was hard to get in and out of even though Im 5'9. There is absolutely no vending machines at all. If youre hungry you have to buy very over priced limited options of beverages and ramen noodles, small chip bags, and candy bars next to the front desk. It had nothing that was stated in the listing. If you wanted breakfast it was 7 a.m. to 11 a.m. and it was cold for 8.50 per person. If you wanted a hot breakfast you had to order it from the kitchen that was open limited hours for much more money. The side door close to our hotel room would lock us out if we didn't prop the door open. There was no freezer in the refrigerator in our room and we were given only two keurig coffees and a couple tea pods and when we asked for more they were reluctant to give us some because they sell coffee by the desk as well. They also charge a 25.00 per night damage deposit even though it was not stated when booked either. There was absolutely no view, atleast from our room. When we looked out the window all we could see was the hotel 100 feet in front of us that we wished we had booked. Very disappointed to say the least.

1.0 / 10.0

Will not use Booking.com in the future! --No more Hilton Garden Inn Louisville reservations either--

nothing

BE AWARE there are several Hilton Garden Inn Louisville locations. Exhausted I arrived at Hilton Garden Inn Louisville. After some confusion and a couple of calls the hotel clerk determined I was at the wrong location. Hotel clerk [nice young man] advised me since reservation was made thru Booking.com the hotel could not assist in changing reservation & I needed to call Booking.com for help. Booking.com kept the hotel clerk & myself on hold for over 30 minutes & then advised me they would not be of any assistance - said only hotel could assist or change reservation [ie ask hotel for help]. After over 10 hours on the road & very frustrating call, driving to different location in a strange city was not a good idea. Hilton Garden Inn Louisville East was advised I needed to cancel reservation. Not only did I get charged anyway -- they overcharged my credit card!!! To be fair -- After several calls to Hilton Garden Inn East, I have gotten a refund of the overcharge - still waiting for balance to be credited. [Wonder if my time is worth anything hmmmm?]

9.0 / 10.0

I'd give this location a 10/10, can recommend highly, would repeat.

I have only praise to offer. The front desk staff was extraordinarily helpful. My room was immaculate. Parking was never an issue at all.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Hilton Garden Inn Louisville East. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Hilton Garden Inn Louisville East. Enjoy the water!

Is Hilton Garden Inn Louisville East pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hilton Garden Inn Louisville East?

We found 26 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and pool.

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6.6 / 10.0

Average(215 Ratings)

Birch Hill Suites Louisville

Motel

in Louisville

2star

2 guests · 1 bedroom · 1 bath

Free WiFi/internet · Air conditioning · Shared living spaces

When traveling to Jeffersontown, if you are looking for (business stays, family stays, couples stay, getaway vacation, etc.) this is the perfect place at $230 per night.

Hilton Garden Inn Louisville East

Hotel in Jeffersontown, KY

Reasons to book

About this hotel

Amenities at Hilton Garden Inn Louisville East

Map of Jeffersontown, KY

Nearby attractions

Available Rooms

Hotel in Jeffersontown, KY

Reasons to book

Map of Jeffersontown, KY

Nearby attractions

Available Rooms

About this hotel

Amenities

Ratings and reviews

FAQs

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hilton Garden Inn Louisville East pet friendly?

What amenities are available at Hilton Garden Inn Louisville East?

Explore similar stays in Jeffersontown

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