High Tree Resort, Krabi

הכל

חדר מאוד קטן אבל מהמם

Piscina muy bonita y el personal fue encantador. Buen desayuno

La bañera al aire libre de la villa estaba muy sucia, no la usamos. Y el hotel está alejado, tienes que depender de grab en todo momento.

Un véritable écrin de calme et de luxe, avec un personnel très attentionné et d’une grande gentillesse (merci Na !).

The room, the view and the pool

The place is extraordinary: the trees villas are magnificent and very clean. The pool is superb. I recommend it. However, the staff is incompetent: They didn't know how to advise us on tourist activities around the hotel. They didn't know how to book a taxi for us. They have only one taxi contact which is not professionnal for such a level of resort. They made mistakes in our breakfast orders. They made a mistake in the billing for our room drinks and asked us to pay an extra charge without providing details. We asked them to correct this unjustified extra charge. We had to ask them for a detailed invoice. The explanations regarding room availabilities were unclear. The breakfast music was a bit loud, and we heard it in the room in the morning. The staff's English level is not good enough, which would explain all these mistakes.