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Hotel Ristorante Madonna della Neve

View from property

Comfort Double Room, 1 Double Bed | Desk, blackout drapes, free WiFi, bed sheets

Economy Apartment | Private kitchen | Espresso maker, electric kettle

Standard Double Room with Balcony | Bathroom | Free toiletries, hair dryer, bidet

Basic Quadruple Room | Desk, blackout drapes, free WiFi, bed sheets

Don't miss out! Price and availability may change

7.6 / 10.0

Good(48 Ratings)

Hotel in Canton of Ticino

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Balcony or Patio, TV and more

About this hotel

Hotel in Pettenasco with a restaurant and a bar
A restaurant, a bar/lounge, and express check-in are available at this smoke-free hotel. WiFi in public areas is free. Additionally, express check-out, a garden, and a banquet hall are onsite.
Hotel Ristorante Madonna della Neve offers 10 accommodations with espresso makers and hair dryers. Rooms open to balconies. Satellite television is provided.

Bathrooms include bathtubs or showers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Hotel Ristorante Madonna della Neve

Internet / Wifi

Balcony or Patio

TV

Wheelchair accessible

Garden

Map of Canton of Ticino

city location on map

Nearby attractions

Ponte Tibetano Carasc

Falconeria Locarno

Parco San Grato

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

$$$$

Don't miss out! Price and availability may change

$$$$

7.6 / 10.0

Good(48 Ratings)

Hotel in Canton of Ticino

Reasons to book

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Balcony or Patio, TV and more

Map of Canton of Ticino

city location on map

Nearby attractions

Ponte Tibetano Carasc

Falconeria Locarno

Parco San Grato

Available Rooms

About this hotel

Hotel in Pettenasco with a restaurant and a bar
A restaurant, a bar/lounge, and express check-in are available at this smoke-free hotel. WiFi in public areas is free. Additionally, express check-out, a garden, and a banquet hall are onsite.
Hotel Ristorante Madonna della Neve offers 10 accommodations with espresso makers and hair dryers. Rooms open to balconies. Satellite television is provided.

Bathrooms include bathtubs or showers, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Internet / Wifi

Balcony or Patio

TV

Wheelchair accessible

Garden

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Hotels.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Hotels.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Hotels.com

Ratings and reviews

7.6 / 10.0

Good(48 Ratings)

2.0 / 10.0

Turned up on the day of the booking. Was advised on their website that someone was there from 1pm till 7pm each day. We got there a little after 2pm. The place was deserted. We rang the bell for CHECK IN as advised on a note on the front door. And waited as instructed in the note. Nothing. No one answered. We rang the first tel no. and could hear it in the restaurant, but no one answered. We rang several times, and then called the mobile number listed on their website - it was out of service. We wet on a ferry rider around Lake Orta and called them again around 4.30 - still no answer. I messaged via the Expedia link to the hotel asking them to respond asap as we needed a room and if we hadn't heard from them by 5.15pm we would have to start looking for alternative accommodation. Nothing still, so we called again at 5.20pm and no one answered and the call cuts off automatically and there is no option to leave a voice mail. So I had to message again and say we were going elsewhere and asking them to explain what had happened and NOT to charge us for a no-show as we had done everything in our power to access the accommodation as per the confirmed booking from months previously. Diabolical service and waste of holiday time driving up mountains to find them and there not even being a notice to say what time they might return, or an alternative no to call or someone else that could let us in, nor any kind of apology or explanation.

2.0 / 10.0

Turned up on the day of the booking. Was advised on their website that someone was there from 1pm till 7pm each day. We got there a little after 2pm. The place was deserted. We rang the bell for CHECK IN as advised on a note on the front door. And waited as instructed in the note. Nothing. No one answered. We rang the first tel no. and could hear it in the restaurant, but no one answered. We rang several times, and then called the mobile number listed on their website - it was out of service. We wet on a ferry rider around Lake Orta and called them again around 4.30 - still no answer. I messaged via the Expedia link to the hotel asking them to respond asap as we needed a room and if we hadn't heard from them by 5.15pm we would have to start looking for alternative accommodation. Nothing still, so we called again at 5.20pm and no one answered and the call cuts off automatically and there is no option to leave a voice mail. So I had to message again and say we were going elsewhere and asking them to explain what had happened and NOT to charge us for a no-show as we had done everything in our power to access the accommodation as per the confirmed booking from months previously. Diabolical service and waste of holiday time driving up mountains to find them and there not even being a notice to say what time they might return, or an alternative no to call or someone else that could let us in, nor any kind of apology or explanation.

3.0 / 10.0

Room # 4 was clean, quiet if a little on the “seen better days” side. Accommodation near Lake Orta is expensive. The nightly rate charged by Madonna della Neve takes advantage of this fact. The free buffet breakfast was satisfactory (nice scrambled eggs/omelet). We ate in the restaurant one evening. The food was unremarkable, rustic. The hotels.com website describes the hotel as being 1 minute from Lake Orta in Pettanesco. This is incorrect. It is 10-15 minutes away from the lake up a narrow, winding road in the locality of Pratolungo, a commune of Pettanesco. There is no view of the lake; the rooms have a pleasant rural view. Wi-fi signal in our room was poor. We needed to be in the front office or restaurant to achieve a good connection.

3.0 / 10.0

Room # 4 was clean, quiet if a little on the “seen better days” side. Accommodation near Lake Orta is expensive. The nightly rate charged by Madonna della Neve takes advantage of this fact. The free buffet breakfast was satisfactory (nice scrambled eggs/omelet). We ate in the restaurant one evening. The food was unremarkable, rustic. The hotels.com website describes the hotel as being 1 minute from Lake Orta in Pettanesco. This is incorrect. It is 10-15 minutes away from the lake up a narrow, winding road in the locality of Pratolungo, a commune of Pettanesco. There is no view of the lake; the rooms have a pleasant rural view. Wi-fi signal in our room was poor. We needed to be in the front office or restaurant to achieve a good connection.

4.0 / 10.0

Our planned stay was cut short unexpectedly and was very well handled by the staff. Rooms were clean and tidy if a little old fashioned. Service in the restaurant at dinner and breakfast was excellent and both meals were very satisfying. Customer service was excellent.

4.0 / 10.0

Our planned stay was cut short unexpectedly and was very well handled by the staff. Rooms were clean and tidy if a little old fashioned. Service in the restaurant at dinner and breakfast was excellent and both meals were very satisfying. Customer service was excellent.

4.0 / 10.0

This was a friendly, family run small hotel with good food at reasonable prices and set above the lakes. Plenty of good walking to be had in a relaxing rural environment. Recommended but it does take a bit of effort to get there if you don't have your own car.

4.0 / 10.0

This was a friendly, family run small hotel with good food at reasonable prices and set above the lakes. Plenty of good walking to be had in a relaxing rural environment. Recommended but it does take a bit of effort to get there if you don't have your own car.

4.0 / 10.0

Very clean good food nice people and good value what more can you ask for

4.0 / 10.0

Very clean good food nice people and good value what more can you ask for

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