Temple Court Cavern Quarter Apartments by Happy Days

Spacious, clean, good value for money

I didn’t like the fact I tried to find it and when I called to say I can’t find it I was left standing around with all our bags till we made a deposit. Call before hand and ask me for the deposit or something before I land and am standing in the streets trying to hear someone and make a payment with music blast down my ear hole. That was frustrating.

Good location

Absolutely disgraceful access . A game of cat and mouse to find keys then met with obstacles. Deceiving and misleading advertisement however perfectly LEGAL No mention of deposit on booking faced with a £700 fee so use want 850 up front for one night and threatened with losing £700 if we don’t tiptoe and dance to the beat of your iron fist

There was 8 of us, The rooms were spacious and had everything you need.

The music on Mathew street was going on till 6 o’clock in the morning … didn’t get a wink of sleep .. but it’s okay if you’re going for a short stay. Also could do with an extra pillow as the pillows was really thin. Also there was 8 of us so it was £400 deposit … was expecting to pay about 200 .. as the hotel for 2 nights cost 400.

We paid over a thousand euro for a “superior” apartment plus an additional £100 for early check-in, and what we received was nowhere near what was advertised or promised. When we arrived, the apartment was freezing cold, so much so that we had to put layers on just to feel comfortable. The window was cracked, the carpets were filthy, and there were stains on the walls and blinds. For what we paid, the condition of the room was completely unacceptable. When we requested to be moved, we were made to wait until 4pm, only to be placed in a room that was not the superior apartment we paid for. In fact, it was advertised on Booking.com as a one-bedroom apartment, which is a cheaper and entirely different room type. Again, totally unacceptable. We contacted the business on Monday and didn’t even receive a reply until Wednesday. The maximum compensation they offered was £129, which is nothing compared to what we lost, the inconvenience caused, and the downgrade we were forced to accept. After we reluctantly provided bank details, they suddenly accused us of leaving a canister of “fast gas” behind and used this as an excuse to withdraw the compensation offer. For the record, that canister was already in the room when we arrived—my friend found it when lifting the mattress to look for a lip liner. There was also a hole in the bed, and considering the uncleanliness of our first room, we weren’t surprised, so we didn’t even bother reporting it. Since then, after they falsely accused us to avoid paying a refund, they have completely stopped replying. No staff member will respond to messages or calls. The level of unprofessionalism is unbelievable. We had to get booking.com involved to receive some sort of compensation for the inconvenience. Following this incident we have been contacting the company each week in regards to our deposit returning back to us, to which they have said it will take up to 30 days due to us paying from an international bank.

We got a code via watsapp for door entry went to the key box & got key into apartment location great communication was spot on for anything we asked apartment had everything we needed to towels hairdryer iron etc only downside could have had a microwave instead of washing machine !

Apartment was great only downside could have had a microwave & perhaps while it’s a quiet season soon after Xmas carpets could have been cleaned but overall everything was really good

Lovely

Nothing

Great location Really clean Good valve

Only 1 key supplied.

The location was great and all the beds were comfortable and lovely white cotton bedding

The stairs leading up to our apartment were a bit scruffy the ironing board was broke and the bedroom carpet could do with a good clean