Monarchs Quay Arena Apartments by Happy Days

blinds were either broken or missing, meaning inability to open blinds in one bedroom and inability to shut out light in the living/dining/kitchen area

If anything there could be a plug for the sink when washing up,I know there is a dishwasher but when only two people in not worth putting it on.

Location

Wouldn't open balcony door for us to let air in despite no openable windows in lounge so had to just deal with the heat, fan available but just blowing warm air. Tried to call and was redirected to an Indian call centre. They said it was for safety reasons. Then later on I see other occupants with they're balcony doors open smoking cigarettes and doing laughing gas. I guess them folks where deemed worthy of a openable balcony door.

It is a great location nearby the docks, and the city centre is not far within 10 minutes walk. There is a good setting inside the flat with adequate space. We appreciated the welcome pack (washing up liquid, cleaning clothes, etc...) the bathroom toiletries (soap, shower gel, shampoo) and there lots of towels and toilet rolls.

Communication / empathy / putting oneself in the customer's shoes could have been much better if they had informed me the lift was not working on arrival and therefore leave it to me to make an informed decision to stay there or not. The lift out of order was short lived, it just happened during our stay and my 70yo mother in law had to climb 10 flight of stairs. Yes, we did it but I would have preferred to be informed beforehand and being given the choice to stay elsewhere if that was the case. There were dirty glasses and dirty cutlery setup on the dining table: not important but shows lack of strict supervision and checks The intercom in the flat was not working: this helps to open the front door on the ground floor. This would have been great help with the lift not working. One of the bedside lamp was full of dust and not working: again, lack of strict checks. The extractor fans in the bathrooms were not functioning correctly: it didn't affect us but in the long term helps with the moisture in the flat.