mySTAYINN Abermar Guest House

My wife and I recently returned from an otherwise wonderful two-week trip to Scotland. Unfortunately, the low point of our journey was our two-night stay at Abermar Guest House in Inverness, booked via your platform for October 5 and 6, with checkout on October 7. We reserved two rooms (for ourselves and another couple) at a total cost of $704.75, paid in full to Booking.com on [insert date]. The primary issue is that the listing on your website was significantly misleading. It clearly stated the property offered a full Scottish breakfast and was hosted by a welcoming and helpful couple. This was a deciding factor in our choice. In reality, there was no breakfast provided at all, and no host present on site to welcome or assist us. Gaining entry took nearly an hour, during which we had to rely on another guest to let us into the lobby. My wife had to download WhatsApp and eventually communicate with someone in Kenya to receive check-in instructions — a deeply frustrating and unprofessional experience. Beyond this, we encountered several additional issues with the property: The house was outdated and poorly maintained The kitchen freezer was not working — no ice available Windows were dirty and neglected Very thin walls – conversations from neighboring rooms were easily heard Soiled bed coverings Back door could not be locked, compromising security Overall lack of cleanliness and care Attached are photos that further support these concerns, including: A cracked mirror Torn window coverings A missing lightbulb in the desk lamp A common lounge under repair Extremely worn lobby furniture A stained bed covering

It had a good location and facilities, including a shared kitchen & laundry and parking at the back.

Breakfast NA Location very near town centre

Didn't not like anything about my stay.. Seagulls probably were the only thing..s

Very clean, spacious and comfortable.

Could be closer to the city center but at least it's quiet

Good sized bedroom and bathroom. Large well equipped kitchen.

Walls thin. Could hear guy in room next door talking loudly on phone for two hours.

Nice bathroom. Comfy bed. Parking on property. Internet quite fast. Reasonable location Shared kitchen was well equipped

Annoying keys for front door. Flat was upstairs so had to drag bags up flights of stairs. No elevator (very common in Scotland). No fridge in our room. A bit noisy at times. Workmen causing excess dust triggered smoke alarms repeatedly

Loved the big room and view to the frontage - felt like you were part of the ‘village’

Nothing

Peace and quiet after hard days at work

Nothing

Location near the city. Room was large despite not what we expected. Shower was good and generally clean room and bathroom. TV worked fine.

Lock to get in the house was almost impossible to get in. We thought we would have a kitchen & washer/dryer in the room, but it was sharing with everyone like a dormitory. The picture advertised didn’t match the room description. Disappointed!

The room is clean . The bed is comfortable

CHECKING IN WAS HASSLE using the app. Everything was okay until the shower didnt work at night. The water just stop flowing in the shower while i have not finish rinsing my body. No water supply. On the second night there is no power supply in the bathroom and lights were black out. Called the number , no one answer after office hour. Bad.

We enjoyed our 9-day stay in this nice guest house. It has a well-appointed kitchen, free laundry, easy check-in into a secure building, and good communication with management via the app. We stayed in room 10 on the 2nd floor, which was a little cozy but comfortable. (Here’s a view from our window)

Unfortunately the lounge/dining room area was closed during our stay. It would have been nice to enjoy our meals in there.

Horrendous. Got locked out at 1am and nobody bothered to come until 8am knowing i was left outside. When I called the number I could only get through to an African number with someone who couldn't do anything to help and had little English. It's a huge guest house and nobody is looking after it at night which is a disgrace. Typical greed.

My bathroom next to my room and didnt have a sign to say bathroom. In the description it was listed as a shared bathroom. Also incorrect. One key was for bathroom and one for bedroom. I only took one with me. Room wasn't cleaned properly and had wet towels hanging off the back of my door. The worst experience I have ever had in a hotel or B and B. You can see many other bad reviews for very good reason. The old woman who finally turned up was also horrible.

It’s was a simple homely accomadation

Very close but not too close to the busy town

didn't have breakfast at the site. Location was good, not a far walk into the city

no hotel staff on site.

Good location

Noisy, impersonal and tired decor

The management team was very organized, very prompt and responsive, and everything represented was accurate.

No staff on site. No personal touch. It felt very AI to do all the registering on line and have no contact with a human being.

Easy walking distance to business area. Stayed both coming and going while tracing to the outer Hebrides.

A little pricy for accommodations.

The room is spacious and clean, and the bed is quite comfortable. But it's a little bit stuffy and we need to turn on the little fan provided. The kitchen is adequately equipped, and the dining room is big. Overall, we enjoyed the stay.

The front door of the house is left open quite a few times, causing concerns about security.

Nice room with a gift of some warm drinks and biscuits. Shower has a nice water pressure and range of temperatures. Bed is comfortable. Big shared kitchen with all appliances one could ever need.

The bathroom had some hairs left in there from previous guests and the rims of the shower need a proper cleaning, the bedroom seemed clean. The plates and bowl in the shared kitchen weren't very clean, I get that this is also depending on the guests leave things behind. The kitchen towels were not clean.

Loved every bit of this accommodation. Clean, easy to find, close to the main strip, private parking, huge kitchen and very comfortable bed. If I were to return to Inverness, I would stay here every time!

Nothing to do with the host or property but the respect of other guests weren’t good. Leaving the kitchen and its appliances dirty expecting others to clean up. We cleaned up out of respect for the host but others may not be like this.

There was no staff.

It was near city centre & had car parking

Room far too small. Bed absolutely far too small for 2 people. 2 teabags for 2 night stay insulting

It was homely, clean and well equipped.

I wasnt expecting to have to wash and dry the one bath towel issued on day one. I was booked for 5 nights this was unacceptable as I am disabled and could not allocate 3 hours per day to do laundry. If it had been made clear when I booked then I would have brought my own towels. Other than that, it was perfect.

All facilities are there

Room is too small. We spent three nights but no room service .

Although breakfast wasn't offered, we found a Spar near accommodation that sold hot breakfast rolls! Location was perfect as allowed us to enjoy a nice stroll over the footbridge over the river into centre and back

Foe some reason, I couldn't download the guide that was sent to by email, from my phone, but managed to forward it to my partner and he was able to open it, as this obviously had key safe codes! Found them to be a bit of a faff

Location in town was good. The room itself was fine.

The room was directly across from the kitchen area and near the laundry room. There was no sound proofing, so we could hear the other guests like they were in our room. Two of the three nights we stayed, others were active late into the evening, which made sleeping difficult.

The room and bath were spacious.

The checking process was pure misery - terrible. We waited an hour in wind, rain and cold weather to get someone to answer the phone and after an inquisitive, finally gave us the code to enter the property. Never again.

Well organized

Absolutely unable to contact no one

We liked the room

We did not like the amount of time spent getting the correct information to get the pin for the front door, seems to be a disconnect between Booking.com and mySTAYINN.

Great location, good facilities. Very grateful there was a washer and dryer available for laundry.

N/a

In good location.

Some other guests did not know how to close doors quietly and how to park their cars properly to leave space for others!