Apartments Golden Roof by Penz
Top rated by guests





8.0Excellent
(165 Ratings)
"Location, size, cleanliness, convenience for check in and park car."
Verified guestDon't miss out! Price and availability may change
2 guests · 1 bedroom · 1 bath
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsFree WiFi/internet, Bar, Balcony/Terrace and more
Set in a historical building in Innsbruck´s Old Town, Apartments Golden Roof offers a self-catering accommodations with free WiFi and free ski storage. Innsbruck Airport is a 3-minute drive away. A public underground garage is 919 feet away.
Free WiFi/internet
Free Parking
Non-smoking
Heating
Bar
Balcony/Terrace
WiFi/Internet
Ski in/Ski out
Garden
Sauna
Family friendly
Safe
Accessible by lift
Key card access
Fire extinguisher
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support is handled by our partner Booking.com
$$$$
Top rated by guests
8.0Excellent
(165 Ratings)
"Location, size, cleanliness, convenience for check in and park car."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
6.0 / 10.0
The stay had a great location, central to everything we wanted to visit.
We felt the staff at reception were inattentive, disengaged and dismissive.
Two incidents made us feel so -
Our friends were trapped inside the women's changing room on the 6th floor after using the gym. When we approached the staff there was no sense of urgency from their side in what was a dangerous situation for our friends to be in. Our friends were finally let out after around 20mins of waiting. We later learned from another guest that this problem with the door was already reported the previous day and nobody had fixed it.
The second incident was during checkout and the receptionist was adamant that we had to pay a 'cleaning fee' and that this was in the policy that we should have read. We had to show them that we had already paid this fee since we booked through booking.com after which we never received an apology from the staff for making the mistake on her side.
6.0 / 10.0
Location was great right in the heart of old town Innsbruck. Spacious and clean.
Reception is actually located 10 minutes walk away which we were not notified about until we called them. Our entrance card stopped working on day 2 and staff seemed unable to rectify the matter which was frustrating as the weather was freezing and we were locked out most of the day. Entry door card also enables the lift, so we had to walk 5 flights up. Other than it being a great location, would not recommend.
7.0 / 10.0
Great Location
Decor was quite old
7.0 / 10.0
Lage des Appartments
Distanz zwischen Appartement und check in bei der Hotel Rezeption
1.0 / 10.0
Location. That is it.
Proper is very run down. Big but dated. Very basic and bare. Wire rack is being used in place of a proper wardrobe. Washing machine is provided without any dryer. Lift which is super small is accessible only on level 2. If you are travelling with many luggages and young children or old folks, good luck to you. Sofa bed in the living area is uncomfortable. Also no proper notification nor message to inform customers that the reception and collection of keys is a distance from the apartment despite them insisting that this was mentioned. I went back to check on booking and confirmed that there isn’t at least at the point of writing. If they indicate later on, then it’s probably cos I kick a big fuss about this. On top of that, communication and PR from front desk is zero. Attitude is bad, high and mighty. When I checked in, instead of explaining that they needed my card as a guarantee which I do not understand why there is a need as payment in full had already been made one month before arrival, the young female staff on duty on New Year’s Eve told me she needed to collect payment from me before she could hand over the keys. I told her and even showed her the payment made and asked if she could give us the keys to check in first and she could check as my family was waiting in the cold for the keys to check in. She insisted and even got her female manager to the front desk. The lady manager displayed a condescending tone and told me to pay up. When I showed her the payment proof, she took a look and said ha that is to booking.com not me! She made me feel that I am begging for a free stay.
5.0 / 10.0
Ability to store luggage before check in, location and view great, spacious apartment
Apartment was advertised as having three beds, which is why i booked it. However the apartment only had one queen bed and one sofabed, which was very hard and uncomfortable. We wasted the first afternoon of our stay trying to work out how it could be resolved, many long waits in reception, huge queues to talk to staff, two half hour waits to talk to the manager, their check in systems are slow and arduous. The solution was that one of us had to stay in one of their hotel rooms ehich was very nice, but 300m from the rest of the family. I resent all the wasted waiting time to get a resolution to an issue that wasnt our fault and it was really inconvenient being split up like that. The staff were initially helpful but then became very rude as the drama went on and we were confused about what was happening. Basically due to terrible communication at their side. The apartment was very expensive and i feel we didnt get what we paid for. Mostly i was shocked that they didnt care that they advertise a product they have no intention of delivering. We’ve been travelling in Europe for 4 weeks now and this has been the worst accomodation experience for us.
9.0 / 10.0
Great location
Very big apartment
Well appointed
Could have had more cutlery and dishes
Information about how to access wasn’t great
Never got wifi code
7.0 / 10.0
The location is good.
It mentioned that the upper floors are accessible by elevator, but it didn’t mention that the elevator is not on the ground floor. We need to carry all the luggage to the first floor to use the elevator. Not convenient for guests will heavy luggage nor senior guests. Furthermore, check-in and check-out are required to do it at the Stage Hotel which is far from the accommodation. It so happened that the access card issued by the staff couldn’t open the door, we need to go back to the hotel to reactivate the card again. Since the checkout should be done again at the Stage Hotel again, there is no specified counter for the Golden Roof guests. After lining up for 20 minutes, when it came to our turn, the staff said the Golden Roof guests should be taken care of by other staff…
10.0 / 10.0
Location, size, cleanliness, convenience for check in and park car.
Several lightbulbs are not working
9.0 / 10.0
The size and comfort
Check-in and check-out at another location.
10.0 / 10.0
The apartment was very comfortable and the location could not be beat! It is within walking distance to many must-see sights, nice cafes, and shops. The stairs up to the fourth floor weren’t bad but the elevator was nice at the end of our longer days.
There was plenty of room for an additional bed rather than just a pull-out couch. The sleeping arrangement in the living area could have been more comfortable. The bed in the bedroom was great though!
If you are a light sleeper, being in such a convenient location came with a bit of noise.
9.0 / 10.0
The appartment is ideally located, in a busy but quiet place.
In the heart of the city, you can go anywhere by foot.
The accomodation is very clean and all the equipments are very recent.
7.0 / 10.0
1. size of the room
2. location is excellent
1. cleanliness could have been improved, floor was sandy
2. hot water system was not working in the beginning and a call to the hotel managing the place produced nothing becasue it was after 5pm. so I had to resolve this problem myself by resetting the heater. even after being resolved, the water heater delivered inconsistent heated water.
3. Kitchen had no microwave oven, no coffee or tea, no milk and no kitchen towels to be used. Other places provided these basic items without issues.
4. you have to carry your bags up to the 1st floor and then another 4 steps to the elevator. so if you have large bags you are in trouble! there is no one to help you with these bags up or down the stairs.
10.0 / 10.0
Very comfortable and spacious apartment in a perfect location. We loved our stay.
10.0 / 10.0
We did not walk to the hotel to have breakfast
We wish we would have known about having to walk to the stage 12 to check in and get the keys. It was not hard but unexpected after a long day of travel delays.
10.0 / 10.0
Lage
Alles war gut
10.0 / 10.0
best location and very big place
10.0 / 10.0
the location was outstanding! the view from the apartment was stunning!
everything was amazing!
6.0 / 10.0
The flat was extremely clean and the location is incredible, it doesn't get more central that this.
There is almost no natural light in the flat, and the lamps are very dim (one of them was not even working) so that the flat is very dark both during the day and at night. In terms of equipment, the flat kitchen and the bathroom are very minimalistic, e.g. no filter for the coffee, usable knife for cutting the bread, or hooks / mounts for towels or toilet papers.
This being said all the essentials are there, and the issue is probably more than this is unexpected for a flat which was very expensive.
10.0 / 10.0
Very spacious apartment with a wonderful view of the old town. You can look directly over at the Golden Roof. We booked the apartment because we needed a washing machine for clothes. It worked wonderfully. The bed was very comfortable. And the apartment was quite quiet even though it was above the tourist area. It was a nice place to relax. Very nice kitchen too!
Check in was a little disorganized. I forgot that we had to go a few blocks down to a hotel to check in. The person helping us at the hotel did not really know too much about the apartments yet. I think they were just recently acquired. Luckily the man that runs the cafe at the ground level of the apartment told us how to get in and how to get up to the apartment. The cafe closes at night so there is a special sensor to get through the cafe to the stairway and elevator that goes up to the apartment. He was wonderful! The hotel should be paying him for his help. ❤️
7.0 / 10.0
Location was good in the old town of inssburk
Everything around you by walking
Noisy at night as there is no AC and the window have to be open for air
It was difficult to reach the location by google map plus I have to drag the luggage to the apartment as no car can enter after 10:30 morning
No parking free , I have to pay for a nearby parking 14 euro per day
Floor very old making sound when walking
The elevator start from first floor only
8.0 / 10.0
Spacious apartment in the centre of the Old Town right next to the 'Golden Roof'.
Modern clean finishes with a well stocked kitchen.
Nearby parking for a small fee was available and there was elevator access partway.
Good value for money.
The staff at the check in was very friendly and helpful and so was the owner at the ground floor bar. (you have to enter the building through the bar which is quirky and fun.)
No air-condition and windows only opening into partly closed off light-wells which caused the apartment to be stifling in the summer heat.
The sofa-bed wasn't the most comfy and is not suited for 2 people.
5.0 / 10.0
I like the location of this place. It's infront of golden roof and straight in the middle of the attraction.
We are very unfortunate with the apartment that we got. The room is outdated and the water heater was not working properly when we stayed there. The safety deposit can't be opened, the TV channels are only showing German language apart fixing it. The room rates is on the high side.
9.2 / 10.0
A really nice and comfortable apartment with all facilities needed. The owner was nice and friendly, super helpful. We loved to stay in the apartment during the days in Innsbruck. Thank you!
8.0 / 10.0
Das Personal im Hotel, das uns eingecheckt hat, war sehr freundlich. Der Bitte nach einem Zimmer mit Aussicht ist man prompt nachgekommen. Der Blick auf die Innsbrucker Altstadt mit Goldenem Dachl und Stadtturm war phantastisch.
9.0 / 10.0
Ottima posizione con vista sul Tettuccio d’oro. Appartamento spazioso e pulito fornito di tutti i servizi necessari.
All’arrivo ci è stata fornita una chiave elettronica per l’ingresso che non era funzionante; é stato necessario recarsi presso la reception, non troppo distante dalla sede dell’appartamento, per farla attivare. Inoltre la chiave elettronica é stata disattivata un giorno prima della fine del soggiorno ed è stato necessario nuovamente farla riattivare.
10.0 / 10.0
Ubicación, vistas a la plaza y el tamaño
Las escaleras para subir
8.0 / 10.0
Liegt direkt in der Innerstadt und direkt am Goldenen Dacherl Es führt eine etwas enge Treppe zum Aufzug . Sehr bequemes Bett. Großes Zimmer mit Esstisch und Küche.
Der Checkin ist nicht am Haus, sondern in einem nahegelegenen Hote! Das sollte vor Anreise noch deutlich mitgeteilt werden. Wir haben das erst vor der Unterkunft am Aushang gelesen und bei der dort aufgeführten Telefonnummer hat sich niemand gemeldet.
10.0 / 10.0
Posizione tooooop
In pieno centro tra il tetto d'oro e la torre civica. 100 mt dal duomo e dal palazzo reale!!!
Appartamento 5.2
Ascensore
Bel monolocale con bagno grande,angolo cucina ben attrezzato e super pulito letto comodo TV gigante dove si vede RAI 😁 3.
Le chiavi dell'appartamento vanno ritirate al hotel che si trova in Maria Strasse per noi che eravamo in moto è stato un piccolo problema da gestire con caschi borsa etc...
Per il resto appartamento splendido.
9.0 / 10.0
Ohne Frühstück
Alles OK
6.0 / 10.0
Gute Lage
Zu teuer für das, was geboten wird. Fernseher ging nicht, da Fernbedienung nicht vorhanden. Ersatz konnte nicht besorgt werden.
4.0 / 10.0
Die kleine Bar im Erdgeschoss war einfach aber sehr freundlich und die Gastgeber waren ausserordentlich hilfsbereit.
Die Aussicht auf das Goldene Dachl war einfach perfekt. Die Lage ist zwar äusserst betriebsam, dennoch war es in der Wohnung verhältnismässig ruhig und die Grösse der Wohnung ist toll.
Leider war ich insgesamt sehr enttäuscht von der Unterkunft. Die Bilder haben einiges mehr versprochen, als ich vorgefunden habe. Die Bilder suggerierten eine charmante Altbauwohnung, die mit gepflegten Stilelementen eingerichtet ist. Tatsächlich hatte die Wohnung den Ausdruck von Personalwohnungen eines Gastrobetriebes oder einer Wohngenossenschaft. Obschon ich alte Einrichtungen zu schätzen weiss, empfand ich die Möblierung nicht als frisch und angenehm. Der Fotograf hat hier gute Arbeit geleistet. Obwohl ich einen sauberen Eindruck hatte, währe es schön gewesen, keine toten Insekten vorzufinden...
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at Apartments Golden Roof by Penz. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Apartments Golden Roof by Penz pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Apartments Golden Roof by Penz?
We found 15 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and bar.
