Hotel Müller - mountain lodge

The receptionist was exceptionally friendly, welcoming, and always greeted us with a warm smile. We were also delighted that the hotel provided us with a transfer service several times, which made our stay even more comfortable and enjoyable. We truly appreciated such kindness and hospitality.

Great location, very comfortable and I appreciate it is a small boutique hotel.

Nothing

As always, very good!

We visited Pontresina to enjoy an active summer holiday, with plans for hiking and biking in the surrounding area. While the hotel offered a comfortable stay facilities-wise overall, we felt that it was not primarily geared toward guests with an outdoor or sporty focus.

We had a significant amount of gear with us, including bikes and hiking equipment. Although a bike room was available, it was quite small and not very easy to access. On one occasion, our hiking poles were put in a room's trash bin-possibly an accident, though it did feel symbolic of the hotel’s limited accommodation for active guests. Additionally, our room was found unlocked one day, likely due to an oversight by the cleaning staff (nothing was stolen). On another morning, a disturbance occurred in the breakfast area when a guest loudly accused others, and the staff chose not to intervene. To the hotel’s credit, we were compensated for the inconvenience, which we appreciated. However, these small but notable incidents made it difficult to rate the experience as overall good.