Old Swan & Minster Mill Hotel

Top rated by guests
Exterior
Deluxe Room, Old Swan | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
Designer toiletries, hair dryer, bathrobes, towels
Garden Suite, Old Swan | Hypo-allergenic bedding, desk, iron/ironing board, free WiFi
review stars
8.0Excellent
(223 Ratings)
"No WiFi - and thin walls, noisy at times but staff and food beyond amazing - upside surprise on food and staff couldn't be more helpful. Rooms are small. Beware when they have weddings not to be in ..."
Teresita
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8.0 / 10.0
Excellent(223 Ratings)

Hotel in West Oxfordshire District

4-Star Hotel

Reasons to book

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Includes essentialsWiFi/Internet, TV, Bar and more

About this hotel

Hotel in Witney with 2 restaurants and a full-service spa
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, massage/treatment rooms, and a 24-hour front desk.
Old Swan & Minster Mill Hotel offers 38 accommodations with complimentary bottled water and bathrobes. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

This Witney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.


Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.


Amenities at Old Swan & Minster Mill Hotel

Restaurant

Map of West Oxfordshire District


Available Rooms

Things to know


Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Expedia provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

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    Ratings and reviews

    8.0 / 10.0
    Excellent(223 Ratings)
    3.0 / 10.0
    most of the Staff were more interested in discussing their social life than serving or attending to customers there is no wifi or phone coverage in room Staff needed more training especially when i checked out and requesting clarification on the bill and a VAT invoice Disappointing and will probably NOT be back
    5.0 / 10.0
    Room was a good size and the spa facilities were first rate. The breakfast at the Old Swan was a great way to start the day
    3.0 / 10.0
    We stayed in the garden suite as we had the dog with us. The room was ok but a bit tired. Bonus to have two bathrooms! Good and spacious and works for a family. Very frustrating though that there was no phone signal or WiFi available in the room and this wasn’t clear from the outset. And given the cost of the stay, would expect this to be better. Breakfast was mediocre and had to send back to be cooked better but was barely changed. Service was good in the restaurant. Reception staff not quite so good.
    2.0 / 10.0
    On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family. The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time. We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable. Upon checking out we were not asked how our stay was and if everything had been okay.
    2.0 / 10.0
    The first time ever we left a weekend break a day early. The room was unbearable. So hot even with heating off and windows open. Very noisy it felt like we were sleeping in a boiler room. The bed was uncomfortable we had to ask for extra pillows to fill the gap between the bed and mattress as the pillows disappeared down the gap during the night. The sheets rustled like a crisp packet. The hotel had no WiFi which reception made out was a temporary problem but had a sign printed and framed! After reading previous reviews this is a longer term problem. This was not a 4 star hotel as advertised.
    2.0 / 10.0
    Rooms are nice, with great facilities in room and also on site. Restaurant has great food. However there is an inherent problem with the WiFi connectivity at this location and being in a valley the mobile signal is none existent in rooms also. For those travelling for business like myself, and working with confidential data, connecting to a hotspot in a bar is less than ideal. With no mobile signal in rooms is borderline dangerous as you are uncontactable should any emergency occur. It’s my 3rd or 4th time staying and only once has the WiFi been working properly, so don’t be led to believe it’s a temporary or one off issue upon arrival. It’s such a shame as it’s a fantastic location and should the WiFi be sorted, would stay there more often.
    2.0 / 10.0
    Non existent customer service. No wifi at all during the stay, room lacked basic amenities, only toiletries provided in the room were shower gel and shampoo, 1 roll of toilet paper. Room needed some basic maintenance as wallpaper was cracking as well as the ceiling paint. we had a broken light switch, reported to front desk and no one was sent to fix it. My partner called ahead of time as we got engaged the day we checked in and was assured they would set special something up in our room. They did not accommodate this request, he spoke to concierge about this and the lady could not have cared less. A real shame as the grounds are absolutely beautiful and the bar staff were lovely, however the maintained rooms and poor customer service/ lack of care was a real turn off and a disappointing stay as a result.
    2.0 / 10.0
    £190 for a room that doesn’t have WiFi in 2025 is unacceptable. Room poorly maintained, lights not working, towel rail not working, bed headboard all dislodged. Breakfast was in a pub across the street (not ideal) half an hour from order taken to food arriving and then they got it wrong. Cold tea as well. If I could give it zero stars, I would.

    FAQs

    Is parking included with this hotel?

    Parking is not specified as an available amenity at Old Swan & Minster Mill Hotel. For more information, we encourage you to contact the property about where to park.

    Is there a pool at this hotel?

    We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

    Is Old Swan & Minster Mill Hotel pet friendly?

    Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

    What amenities are available at Old Swan & Minster Mill Hotel?

    We found 1 amenities for this rental. This includes , and restaurant.


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