Novotel Lyon Gerland Musée des Confluences

The hotel is extremely dated and in need of an upgrade. Very in clean in areas. The parking is hard to find and €15 to park in this vault underground. We had an executive room, there was nothing executive about it! Dirty carpets and air conditioning was dreadful. If it’s hot, you’re gonna have an awful night. The area is surrounded by high rise flats and nothing picturesque about it and the pool is shared with another hotel so has extremely cloudy dirty water and far too small. The food is super quick so obviously not cooked fresh and the breakfast was average. Avoid this Flea pit at all costs.!

We stopped over for the night on our way to the Mediterranean sea and it was a pleasant stay. The pool was great for the kids and the restaurant had good food! Also really close to downtown.

Very good welcoming and helpful staffs. Very nice to arrive and enjoy the pool. Very enjoyable stay, would definitely stay here again.

The restaurant and bar staff was not friendly

I loved our family suite that came with free complimentary drinks in our fridge and complimentary toiletries. However the lighting in the main bedroom was poor design.

Ok

Overnight stopover

Service was good, location was good, breakfast was good and secure parking in the garage. The rooms could need an upgrade, but it’s okay for one night. The pool is a lot smaller in real life than it looks like in the picture.

The staff were excellent, very friendly and helpful always. We really enjoyed our stay here.

Nothing bad but nothing good was what we agreed Asa a family. Staff were the bright point, very helpful and friendly.

Good

This was a nice place to stay

Budget hotel. Very out dated compared to other Novotel hotels. Bathroom was poorly designed so water from fixed shower sprays outside the cubicle. Cracked tiles.

From arrival the lady serving us greeted me with a friendly ‘bonjour’ and when I said Hello in English, her face instantly changed to a look of disgust….do your staff not like the British? I don’t complain easily but unfortunately due to the events as follows we were really let down. The room really wasnt up to an executive standard. the mattresses and pillows are VERY stained, there is only one bin for the whole place and thats in the bathroom, the walls are so thin we could hear everyone in other rooms so sleeping was difficult. we didnt have any complimentary items in the fridge-no water, soft drinks or food. there were no free toiletries in the bathroom as stated.the shower is too low so we had to stoop under it and the adjustable shower head doesnt work. the shower tray is dirty and the conditioner bottle empty. There is no rail when coming out and is dangerous to take a big step down.we were only given 2 coffee pods and one dressing gown for a family of 4.1 cracked mug by the kettle. 2 of the wall sockets dont work and we tried several plugs so its definitely the sockets. the interjoining door to another room doesnt lock so the otherside could easily walk in if they wanted but we put things against the door just in case. the advert for the stay is misleading as it says a seperate bedroom but its all in one room! i had to ask for all the missing items and was brought a chocolate bar, 3 cans for the fridge and for the fridge and some paper cups. No water bottles

Nice hotel. Convenient for the metro at end of line due to constructions. Further away from attractions in center of the city.

Clean hotel with the bare essentials. Location is a distance from historic region of Lyon~ 3 miles. Walking it took us 45 minutes but public transit is really close. Restaurant on site is limited in hours and only serves breakfast and dinner at set times. Staff were friendly and helpful.

Good base in the south of Lyon city centre - 5 mins walk to a tram stop to travel into the city centre. The Breakfast buffet had a lot of options for us as a family. The communal pool is small, but good - towels for the pool are 2 euros from reception. Parking is underground at 14 euros. Restaurant on an evening is friendly.

Rooms very small for 2 adults plus 1 child. Is out of the way but tram & metro close by. Room and bathroom need updating. Although beds are very comfortable & breakfast is good.

There was a conference on whilst we were there, so lobby area was busy. Pool is very small and bizarrely you have to walk through the dining area to get to it. There's no changing facilities so you have to walk back in your wet costume under your clothes. Seems the Ibis next door has all the same facilities but is cheaper than the Novatel!

Great place to stay

They didn’t have 2 double beds as it said, they had 2 twin beds which meant one of my kids had to sleep on the floor and they only gave us one pillow on the bed which was a throw pillow cut in half and put in a pillowcase for a bed pillow and when I asked for another pillow they told me “that is not possible”. In my other room they also only gave us one pillow for the double bed and wouldn’t give us another one

Good stay, safe parking, close tram stops from where you can easily reach the old city. Front desk staff was very nice, helpful, with a good sence of humour and made us feel very welcomed. Some water in the room would have been nice.

Booked this based on other visitors recommendations but was unfortunately very disappointed 1. It's VERY dated inside 2. No cot provided even though the booking included an infant 3. The lobby restaurant had water coming through the ceiling which smelled like waste 4. The cleaners only made the adult bed up not that child's bed 5. It's literally the same building as an ibis

Property does not demonstrate the caliber of a 4 star establishment. Staff lacks hospitality skills and compassion. Check-out time was posted at 12 Noon, however, housekeeping keeps badgering guests at 9am, 10am and 11am to ensure we have vacated which was extremely intrusive especially when we were getting ready to check-out. I answered the door once and the housekeeping lady (perhaps Manager) gave me a rude and stern look, questioning why we haven't left the room yet. Additionally, contacted the front desk to extend a courtesy late check-out of 1pm as 3 of us were very ill due to food poisoning, and yet we were denied. As a guest, one would expect a little more accommodation based on each unique circumstance, and the requests in my opinion were more than reasonable. Nonetheless, very likely will not be returning.

M

Nice facilities but very limited dining options around the hotel. If you are in Lyon for sightseeing etc, you will need to go back and forth between the city center and the hotel.

Terrible service at all levels, particularly in the restaurant. After making a reservation and twlli g the host, I told hom where I would be and then pointed. A 1/2 wait turned into an hour I checked back in with him. No recall of the reservation, I waited agaim for a 1/2 hour and was seated. They brought part of my ordet and forgot the entree. During that wait they messed Up 3 other orders.

It is a little distance to che center of city

Enjoyed my stay here. It is a little out of the way but travel in and out of the city on public transport is straightforward - assuming the services are running. Breakfast was good but the bread choices were limited especially on the second morning where there was only 1 option apart from pastries and cakes. I would return. The room was nice and spacious with the benefit of a sofa too. TV was very limited with no subtitle or original language option ( now available in many hotels). No radio options either but there are probably not so many people nowadays who like this option.

It was nice

Super nice

The room was lovely (as expected) and very clean. Air conditioning was OK, though I like the room a little cooler. The pool wasn't very big and was very crowded (mostly young children), so we didn't use it in the end. We ate at the hotel, but the food was not great quality for the price. Reception staff were great as it was very busy.