Rhodopi Home Hotel Chepelare- All inclusive & Wellness

The hotel has lots of different things to do - swimming pool, SPA zone, billiards and so on

The food in the restaurant was pretty bad

Hotel is ok. Good location. Staff is friendly, polite and responsive. Food was good.

Spa is not high level and does not smell ok near the pool. Room was not impressive. Fitness was not working. And the juice in the restaurant was awful - actually it was not juice, but the cheapest water mixed with some colours.

It was cozy

Fitness center wasn’t open.

The only nice thing was the staff. All of them really nice and friendly. The lady at the bar did her best to make us cocktails, improvising with whatever drinks they had on stock(and the variety was pretty poor). The spa center was decent too, although the temperature in the pool could be a little higher. The bed in the bedroom was nice and comfortable. The rooms were quiet.

Let's start with the overall experience - and this is that this hotel could not, by any classifications, be 4 stars. I will be adding photos of the bathroom, the bathrobes, etc. Requested a room for 4 - 2 adults and 2 kids. The recommendation was a 1 bedroom apartment. That meant that 2 of the guests should sleep on the extended couch, which was squeaky and uncomfortable, really thin mattress and a base made of old springs that turned the base into U shape when you lay down, so made it impossible to get some sleep at all. The bathrobes and towels- it's just some old rags, with holes and strings hanging down. No slippers were available, no vanity set ( a staple for 4 star hotels) - only 4 sachets of shampoo. Living room furniture - old and broken, starting from the couch, which was not suitable for sleeping, moving to the living room table, that was also just barely standing. This was not only annoying it's just dangerous, especially when you have small children. The bath and bathroom in general - no comment, just look at the pictures. The food was average, but I didn't expected more The lobby bar didn't have really basic stuff, there are cocktails in the menu, but when asked bar tenders explained that they can not prepare them because they don't have the ingredients. It's a really sad picture to stand in front of a bar, and almost all the bottles displayed were empty. The kids' place is located opposite to reception, and at the event that the kids are being a little bit louder ( singing, drumming with the toys, or just playing and being kids - they are scolded for that, and required to keep silence.