Griya Santrian a Beach Resort And Spa

The location is superb - right on the beach and with the boardwalk for morning exercise and easy access to bars, restaurants and Icon Mall. My 2 teenage boys loved the mall and the supermarket in the basement was great for stocking up on snacks. I had read about the resort's pool bar being renovated, but you can still swim in that front pool (and 2 other pools, and the beach!) and the bar under construction was tastefully screened off. Didn't hear any construction noise at all. The resort is small-ish but has a lovely ambience and glorious gardens. Staff very friendly and helpful. We requested 2 rooms close to each other and ended up next door. I had read reviews about breakfast being disappointing, but there was an amazing selection of food - something for everyone! Make sure you request coffee from the coffee machine, not the brewed stuff!

One minor thing - the pathways around the buildings are made of stones that are set apart, so in the early morning you could hear the wheels of the gardeners' carts clonk, clonk, clonking along, but the gardens are BEAUTIFUL!

Loved the staff and the 3 pools on offer. Breakfast was yummy with plenty options

That it is very Balinese and not Westernised. Beautiful gardens , lovely staff

Only a couple of minor things, not worth worrying about

We stayed at this resort for what was meant to be five days, but ended up leaving after three. The location is definitely a highlight right on the beach and within easy walking distance of plenty of bars, shops, and restaurants. Icon Mall is also just a five-minute walk away, which was really convenient. The room itself was huge, clean, and very comfortable, with an especially large bed. The resort grounds were beautiful as well, with lovely gardens, and there was regular evening entertainment along the beachfront, including live music.

Our experience was let down by several issues. At check-in, we were asked to provide a credit card for room charges. We explained that we prefer not to use a credit card due to a previous scam experience in Bali, but felt judged and treated as though we didn’t have the means to pay. We ended up providing a 1 million IDR cash deposit instead, which was accepted without issue. Service was inconsistent throughout our stay. Some staff members were rude, and at times we were ignored when trying to order food or drinks, even when it was clear we were waiting. Service was also very slow. Breakfast was another area that could use improvement, as the quality and variety didn’t meet expectations. Overall, while the location and facilities have a lot of potential, the service and overall experience didn’t live up to expectations, which ultimately led us to cut our stay short.