Hampton By Hilton Edinburgh West End

Cleanliness

Great location. Room was spotless. Breakfast excellent

Would be good to have an earlier check in option

We couldn’t have breakfast as it ended at 10 and we had an appointment at visa centre and were 5 months late.

There was no hot water in the early morning around 6.30.. also as mentioned above we couldn’t have the breakfast and it was disappointing.

The one staff member the young man on the desk was a pleasure to deal wit. The rest of the staff made you feel like a nuisance and you were bothering them to do their job.

We're to start. I went on a trip for 3 day with my 16 year old daughter and we were looking forward to it as it was a nice break away. We didnt expect red carpet treatment but we expected the same as every other hotel. So this isnt coming from a place of bitterness but from a father who wanted to enjoy a city break with his daughter and was left very disappointed. Our rooms heating was broken when we got there at approx 3 pm so I asked reception to send someone to look at it. She me it will come on later when the heating is in. I told her im a plumber and I checked the pipe and its the heating itself is the issue. She told me she would get someone to look at it. No one came to look at it the 1st day. So I went back the 2nd day to the same women and told her no one came to out room so she got a maintenance man who couldnt speak English to look at it. He came in and felt the rad and said its broke. I told him one pipe is luke warm the other isn't he said he will go fix. Waited fro him to come back for 1 hour and no sign so we went off out as the room was freezing. When we returned that night at approx 8 the heating was still broken so I went to reception and said it again. They offered us to sleep in another row. But we can leave our luggage in the room that was cold. We refused as we had everything unpacked and put away as we were there for 3 nights. I asked for extra blankets and a plug in heater. We got them and used them for the remainder of the trip. It was absolutely freezing in that room. Also we had to go and ask for out rokm to be serviced the 2nd day as there were no clean towels for showers or beds maid. It eventually got done and on the 3rd day with the new bedding no maids cleaned or came near the room all was done was towels left on my unmaid bed.

The hotel is well-connected to the city, the staff are lovely, and the room was very spacious and spotless. The breakfast was varied and delicious. I would definitely recommend this hotel.

Location, cleanliness, staff and breakfast choice was great.

Only gripe was cooked items were a little cold and bacon over cooked.

The friendly, helpful reception staff made our stay a good experience. Lovely hotel with everything we needed in the room, and the complimentary breakfast was very good. Will definitely stay again when visiting the area.

Nothing

Great, comfy, large single beds. There was a large range of options for breakfast.