Four Points by Sheraton Edinburgh

The location was good.

Issues regarding the whole stay. Booked a king size room and was downgraded to a queen without any prior knowledge or information only on check-out was I informed of this. The staff did offer to refund the difference between the rooms, however this did not help. Within the room, very uneven floor outside the bathroom like the wood had been warped. Not just a small area but a good metre squared. Very uncomfortable to walk on and dangerous. The bathroom sink did not drain water. When the plug was open the water still refused to dissappear. Could not run the tap for long as the sink would overflow. The tap also leaked and constantly dripped. The light within the bathroom also flickered. The television also went completely yellow at times when watching. The tablet provided within the room to use as a control for the room also did not charge correctly rendering this completely useless. The one opportunity to use this tablet also seen that it wasn't collaborated correctly and changed the television to incorrect channels. On arrival at check-in was advised systems were down and would be 10 minutes wait. This was ok as things happen. 15 minutes passed and was asked to come back to check-in again only to be told that the system was still down and would be a little longer. Was given a drinks voucher for 2 free drinks at the bar, only to be told at the bar its only certain drinks and had to pay for a spirit and mixer. Leaving one free drink for later. After arriving back at the hotel around 10pm I was informed the bar was closed and I could not receive the free drink. Issues were reported to reception on the day but no solution was looked at except the offer of a free breakfast. This didn't help with the issues within the room. Overall I was less than impressed with overall quality of my stay.

Good location, comfy bed

Showers were revolting. Windows very mouldy and floor coming apart. The smell of strong aftershave in the main areas were also very over powering. Lighting was very bad in rooms too

Location very handy for Haymarket and the West End of Edinburgh

Bathroom really unclean with lots of stains and dirt, refused to provide receipt on leaving, odd smell in room. In general hotel felt unclean and staff were very unhelpful upon leaving (property subsequently provided receipt by email when I pointed out that is what Booking.com say will happen.

We arrived very late, so were appreciative of the warm, quiet room with a comfortable bed. We also only got down for the end of breakfast, but there was still a very good selection of hot and cold food. Obviously due to the time of year we got a very good deal, so for us it was excellent value.

nearness to train station

the IT did not always work well

Great location for a dashing trip Staff extremely helpful

Nothing

Staff polite and helpful. Room clean and comfortable. Good location for what o needed.

The breakfast. Went down at 8am and everything was luke warm. Even the water to make tea with was warm Two other women informed me not to use milk as was off, but it had already been replaced. The staff were friendly and helpful

The decor in our room was lovely also the lounge area all were spotless. Lovely helpful staff

Breakfast could have been hotter and more gluten free options

Clean and stylish

Location perfect for the Rugby at Murrayfeild, breakfast was excellent and good value for money, Room was clean and comfortable, only issue was lack of natural lighting, but our room was on the forth floor which has small windows in the roof space, but otherwise everything was good

Restaurant was a bit limited if like me you don't like pizza

Property was clean, young guy at bar was great. Bar manager seemed in a flap

Noise from the equipment out the window. No towel heaters

Great location for the rugby international

Impossible to run a bath as slow water flow meant it would take hours

Near everything

Clean

The staff were really helpful and I couldn't fault them.

Nothing

Everything!

N/A

Location, bar and restaurant were all great

My en-suite was tiny and toilet and sink really low which was odd! The shower floor needs re-tiling as well

Avearage ant friendly

British pound 200 were stolen from by room safe. Manager was not helpful in sorting out. I know room cleaner has stolen but they did not do anything. Manager did not come on phone to discuss in the morning and only came at her duty time and was very blunt ant not helpful. Reception guy was courteous and helpful.

Great location - easy to get to from airport on tram and short walk in to city centre. Fantastic breakfast - cooked options were particularly tasty. Nice staff. Comfy bed.

Quite dark in room - one small window and limited lighting. Good space to hang clothes but only small drawer for additional storage.

Great location

Nowhere to hang clothes in bathroom

Absolutely nothing

The room was awful - unhelpful and unfriendly day staff

Breakfast was great Location is close to the train station for seeing other places and within walking distance of everything in Edinburgh . Staff was friendly and knowledgeable of the area

I didn't have any complaints

We loved the location, very handy when travelling from the airport as the bus stop is about 200 meters away. The staff was very polite and nice. Breakfast was great, good choice of everything and they kept adding fresh juice and coffee. The room was clean, meaning what the cleaning staff could've clean - they did.

There was a mold in corner of a bathtub and clear rust in drainage ditch in wash basin. Again, this isn't cleaning staff fault - they just need to ugprade the utilities. The biggest problem by far, and why I gave it 7/10 is the room location. Rooms 101, 102 are nightmare is you want to sleep past 7am - they are right next the cleaning staff room and they are not sound proof (very far from that, in fact). Constant door banging, and also as your own doors keep jumping in and out. Chatter of the staff as if they are in the room with you. You hear as they put water in their cleaning buckets, it goes straight to the rooms pipes. Of course, no one is probably in the hotel to sleep all day but then again, 7am.

Great location, room was very small but to be fair when we booked it did say compact. We would stay again.

Size of room.

Nice interiors, nice staff, & nice rooms

The bathroom had broken shower appliances, the tap for the hot water for the bath was broken, the plunger stop was broken. Overall the bathroom was nice but a bit shabby, and not in a great state for price charged or rating they command. Could not run a bath or drain it without calling reception, which is not idel.

Location convenient to train and tram Comfortable beds

Lights didn’t work next to beds No biscuits like EVERY other hotel had Dangerous tub was too high and very slippery and without anything to hold on to

Fantastic location- approximately 20 min walk from all the main attractions, and countless options for transport at your doorstep. The breakfast had everything you would expect: filtered coffee, scrambled eggs, beans, mushrooms, hash browns, toast, fruit, yogurt, granola, and pastries. Really good value for money considering that having breakfast outside would cost you more and you’d eat less. Room is huge and there’s air conditioning and extra towels Toiletries such as shampoo, conditioner, and body wash were provided, aside from hairdryer, iron, etc Staff were fantastic and super friendly throughout

My room was 103, which is right next to the staff room. Not ideal if you are looking for some peace and quiet or just to have a nap after lunch as you can hear doors banging and people shouting in the corridor, especially when the rooms are being cleaned or when it’s next to check out times. Another thing was the channel options: we were limited to th channels and no option to stream our netflix or prime video accounts. The fan in my bathroom wasn’t working, so all the steam was there for quite some time after showers.

Close to the city

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The hotel was in a perfect location for Merrifield stadium

Nothing not to like.

Polite staff, clean room.

Nicely furnished and clean, perfectly located