See all properties

Grainger House Hotel

Bedroom

Bedroom

Other

Grainger House Hotel Hotel in Newcastle upon Tyne

Living room

6.4Average

(557 Ratings)

"The place has friendly staff good local shops"

Verified guest

Don't miss out! Price and availability may change

6.4 / 10.0

Average(557 Ratings)

Hotel in Newcastle upon Tyne

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Parking, TV and more

About this hotel

Grainger House Hotel offers accommodations in a grade 2 listed historical building surrounded by 2 acres of lawns and trees. Guests are guaranteed a private room, some with an en-suite option and also shared bathroom facilities.

Amenities at Grainger House Hotel

Internet / Wifi

Smoking allowed

Parking

Laundry

TV

Garden

Family friendly

Free parking

Map of Newcastle upon Tyne

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

6.4Average

(557 Ratings)

"The place has friendly staff good local shops"

Verified guest

Don't miss out! Price and availability may change

$$$$

6.4 / 10.0

Average(557 Ratings)

Hotel in Newcastle upon Tyne

3-Star Hotel

Reasons to book

Great price for your budgetOne of the lowest cost properties in the area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, Parking, TV and more

Map of Newcastle upon Tyne

city location on map

Nearby attractions

Beamish, the Living Museum of the North

National Trust - Cragside

Tyneside Cinema

St. James' Park

Available Rooms

About this hotel

Grainger House Hotel offers accommodations in a grade 2 listed historical building surrounded by 2 acres of lawns and trees. Guests are guaranteed a private room, some with an en-suite option and also shared bathroom facilities.

Amenities

Internet / Wifi

Smoking allowed

Parking

Laundry

TV

Garden

Family friendly

Free parking

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

6.4 / 10.0

Average(557 Ratings)

100% verified reviews

4.0 / 10.0

The hotel was freezing, we had to ask for a heater only to be told that the meter would go off if we used it above 2 (th

It was very dark when we arrived and left but the building had lots of character and almost felt like we were walking into Transylvania - potential for a great atmosphere

It was freezing, the heating was just about on, I could have slept on the radiator and still needed extra covers.

6.0 / 10.0

Thank you for a pleasant stay.

Comfortable bed.

1.0 / 10.0

Didn’t stay the one night

Nothing

Everything, it was disgusting. Didn’t even stay the first night! Room was freezing and there were pubes all over the bed and toilet seat! Absolutely disgusted in the whole room! Will never book again

9.0 / 10.0

Nice and simple stay

It was a nice and simple stay. I'm only there for a night for work purpose only and it is pretty comfortable. And I had a good night sleep, I'd stay here again

I was worried about the car park as I didn't feel it was secure however there were no issues with the car on the next day

10.0 / 10.0

Excellence

The place has friendly staff good local shops

Heating turned on sometime

5.0 / 10.0

Basic

Comfy beds Large room

No towels Very little toilet roll for 5 people to share No waste bins Only 3 cups for 5 people

1.0 / 10.0

It was horrendous, toilet seat was on the floor, small curly hairs on the bedding. Had to complain due to multiple peopl

Nothing

Everything

10.0 / 10.0

Great friendly and warm

Great value for money clean tidy friendly staff been here a few weeks plenty of local shops close by washing machine tumble dryer kitchen big family room great for long term stay

N/a

8.0 / 10.0

Clean, comfortable, good price

Solo traveller staying 7 nights. Small but clean and comfortable room. Desk and chair, kettle and excellent shower. Perfect for me. Very good low price. Close to Newcastle city centre. Free parking at the hotel too.

There is nothing really that I didn't like or could complain about. Ok, not an expensive "luxury" hotel, but had all I needed at a great price.

7.0 / 10.0

Suitable for a quick one night stay

Easy transport links to city centre. Nice staff

Could easily be improved with a few simple steps: supply a bin in the room. Make sure the TV is unusable, didn’t work but even if it did it’s in an unwatchable position.

10.0 / 10.0

Great value stay

Rooms r comfy clean onsuite shower and toilet free use of washing machine and tumble dryer telly's in room free WiFi staff very friendly and very helpful a large comfy family room so u don't have to be stuck in bedroom plenty of onsite parking and all for a great price

If there was a kitchen it would be Home from home but there is takeaway and local shops a stone throw away

2.0 / 10.0

Not worth the price and faulty

The location being in a quiet area was great

Stains on the curtains and bedding Filthy room with dust, dirt and stains everywhere One window was broken so had to stay open in very cold weather. The heated bathroom radiator leaked water all over the bathroom floor and toilet We kept finding woodlice on the bathroom floor all weekend The radiators were constantly on and even though we were told staff had turned our room one off due to the room being to hot and unbearable at times, our radiators never got turned off.

1.0 / 10.0

Convenient location but a risk to your health (and your eye sight)

The location wasn't awful, so I can't complain about it.

The member of staff that was on reception both when we checked in and checked out was exceptionally rude. He didn't speak to us politely, he spoke in a harsh tone- like he was snapping at us with every word he said. It seemed like our presence was an inconvenience to him. He tried to charge us £10 in cash for the key card, none of us were aware of this and we didn't have any cash with us. When we read the instructions on the back of the key card, it said if we lost it, it would be a £10 penalty. So why was he trying to make us pay that before we even got our rooms?? He was very rude when he saw me standing behind my friends and rolled his eyes when he asked if I had booked. He was also very hard to understand, had to ask him to repeat things several times. The whole building needs a massive revamp- it looks very grimy and run down. We had 3 rooms, each booked separately, and they all had major faults that were both disgusting to look at and a potential danger to our health. There were stains on the bathroom floor, on bedding (the bed runner) and chair. The room was freezing cold, radiator never actually worked just made a strange gargling noise since 7pm and it was still going at 11AM the next day when I left. Would've been nice if it actually worked, instead of leaving me shivering all night. There were stains around the window ledge, potentially mould, I didn't want to check what it actually was but it was disgusting. The TV remote had grime all over it. There were hairs on the bedding, that certainly wasn't mine. No small light (lamp) only a big light, which meant you either had the big light on or you were sat in complete darkness.

2.0 / 10.0

Very poor

Staff was rude, the hotel was dirty, there was mould on the walls and curtains, the pillows on the bed were stained yellow and the grate outside of the reception door is a safety risk and needs to be repaired immediately.

3.0 / 10.0

Disappointing

The location wasn’t too far from city The building had quirks

The cleanliness was extremely poor Lots of stains, dirty, and very mouldy, table leg was disintegrating due to the thick mould Broken window handle Rooms were freezing, windows wouldn’t close Remote/ table/ kettle/ skirting boards, chairs, carpets, light switch, bathrooms light also filthy, stains on walls and bathroom floor, Bedding was stained, headboards stained, pictures on the walls were stained, mirrors dirty Kettle tray- dirty, no spoons. Dusty table, had to plug the whole tray in to boil kettle Customer service- booked a double bed- en-suite, tried to put me in a single bed room- no mirror- table- chair- Asked to swap as not what I paid for, rude customer service even when I apologised for the fuss- he told me I better give him a good review!! Then left. Told us we had to pay £10 to give us bedroom keys.

7.0 / 10.0

Good value

The hotel was very clean and the staff were exceptional. Moby went out of his way to accommodate us. Yes the hotel needs updating but for the price they charge you can't expect the Hilton. I nearly cancelled after seeing some of the reviews but I'm really glad I didn't. It's perfect if all you need is a base and somewhere to lay your head for the night.

No restaurant and the coffee machine in the foyer was broken. The Hotel needs modernising

1.0 / 10.0

I didn’t stay here because the google reviews had photos of bed bugs. When I tried to ask the hotel about how they had t

Nothing it’s horrific

Everything the customer service is diabolical

8.0 / 10.0

Good place for price. Comfortable beds, have own bathroom.

Good place for the money what we paid

Toilet seat moving. Please if you can fix it. Thanks

7.0 / 10.0

Cosy 2 Nighter...

Comfortable Bed in cosy room, nice Shower!

Room was Way to HOT! The Central Heating was on the whole time, You could Save alot on electrical Bill if turn it off!

8.0 / 10.0

Reasonable price and location was good

Good for the price clean and comfortable

4.0 / 10.0

Do not spend more than £60 a night. Functional accommodation.

Good WiFi, bus stop right outside, hot shower and friendly staff.

Really tired decor, curtains hanging off, walls stained, cheap bed, felt grimy, cupboards missing handles, dirty windows

2.0 / 10.0

Poor room. Avoid.

It was a five-minute drive away from where we needed to be. Helpful, if somewhat officious, staff

Terrible room. Double bed pushed up against a wall, so one of us couldn't get in or out of bed easily. Given the layout of the room, it should be set up as a single or twin. Tea tray had no spoons and no milk. Tea tray and kettle set out on a table lower than knee height, so not easy or practical to use. In spite of the room smelling like it had been cleaned with industrial strength disinfectant, I got bitten on the leg by something. The rack in the shower was filthy and rusted. The basin tap had only cold water, no hot. Overall, a very old, gloomy place. Spend a little more and stay somewhere better.

4.0 / 10.0

This hotel is a place to lie down but nothing else. I would only stop here if priced accordingly.

The staff were very polite and gracious and bed was comfy.

If I had paid £20 for a hostel-like stay this room would have been fine, however, the dynamic pricing for several events in Newcastle meant that this was incredibly disappointing. The cleaning of the room was perfunctory, old stains visible on bedspread, the draw of the bedside cabinet was filthy and unusable. The TV did not work, neither did the kettle in the room and when we tried to use the coffee machine in the lounge instead, we were told that was also broken. On arrival we were given the key to a room which someone else had already checking into, and were able to access their room with all of their things. There is no soundproofing and the noises of a couple across the hall arguing carried making it very difficult to sleep.

5.0 / 10.0

Clean rooms, tv with Netflix, and bathroom doors that believe privacy is overrated

It’s an old building with lots of potential. Could be amazing if someone invested time and money into it.

The hotel has definitely seen better days, it’s looking a little weary, like it could use a strong coffee and a lie down of its own. That said, it was clean, and that counts for a lot. Some of the fixtures, however, were more tired than I was. The toilet in reception had no lock, our bathroom door didn’t close properly, and its lock looked like it was on the verge of retirement. One of the window restrictors had clearly been through some sort of dramatic incident, with broken wood still dangling. The wardrobe was leaning against the wall as if it, too, had simply given up. The rest of the room, to be fair, was fine. Clean, the bed was comfortable, and the first night was blissfully quiet. Staff were pleasant, though some of the interactions were slightly odd. I arrived late (10:40pm) and finding the place was pretty confusing. The main visible sign was for an old people’s home, and parking was… creative. A sign for “additional parking” led directly to a metal fence. I asked if I could park in front of that fence, as it didn’t look like it was used and my friend would still need to park. She would be able to block me in. I specifically asked of they needed access, reception said no access needed and to go ahead and park there. I didn’t expect to be asked for a £10 cash deposit for the key. I don’t carry cash, but I would have if I’d known. It’s not mentioned in any of the booking emails (I checked, twice). He kindly accepted a £5 note I found in my bag. When I suggested they might add it for clarity, the receptionist looked like I’d just complained. That was not my intention. Just a helpful suggestion for future guests to be able to prepare. The next morning, we were asked to move the cars because the shop needed access. No idea what shop. No problem at all, but a heads-up the night before would have avoided the shuffle. Plus it was 11:30am and we could have already headed out by then. I would have been mortified if I’d prevented access all day despite asking.

1.0 / 10.0

Horrible bullies

Nothing

Did not like staff and was abrupt wanting me change payment method to cash when paid online said was booked

1.0 / 10.0

I wouldn't let my dog stay in this hotel!!

Nothing

Everything, the rooms were filthy, the smelt disgusting, the staff were unhelpful and incredibly rude.

7.0 / 10.0

After concern's for our motorcycles, being moved to more secure hotel , it was ok no

I liked the staff, very helpful, had to move the hotel up the road a bit due to some motorcycles being stolen the night before, new room very good. The staff arranged the hotel with secure parking they went above and beyond.

Room was to hot

8.0 / 10.0

Newcastle Stay

Friendly and informative staff our stay fastest 5 days and our stay was enjoyable and comfortable

Even though there a power cut everything was fine we felt secure

8.0 / 10.0

Comfy and cosy

Friendly staff, very comfy beds and great location, a short bus ride to town. I really liked this place and will stay again.

The sink in our room was a little loose from wall but other than that a great weekend.

7.0 / 10.0

Like u say, if you want a high end hotel then pay high end prices. This place served its purpose, we travelled as a fami

If want the ritz, book the ritz. The room was clean, tidy and beds were comfortable. Shower hot, if you pay budget prices you’re going to get a budget room.

Toilet seat was broken and a bit of a dodgy plug.

3.0 / 10.0

Awfull

Nothing

The smell. The room. The broken window. I Could hear the adjoining doors constanly banging and guests talking until the early hours.

3.0 / 10.0

I wouldn't bother

Nothing

Toilet has t seen bleach in a while, carpet had stains, pillow had stains, blanket cover had paint on it, chair had paint on it. Sides and dust on it. Shower floor had brown stains. For £91 for a single room and night I didn't expect soo little.

4.0 / 10.0

No water to cold water

Clean room

Shower not working, only cold water in communal shower.

1.0 / 10.0

Avoid like the plague

Cheapness of room

Hotel is of a very poor standard. My son was homeless and I paid in advance for a weeks stay. When he was housed they refused to refund the unused nights. Room was not cleaned in 10 days. Door had holes in it from previous guest. Absolutely diabolical hotel.

1.0 / 10.0

Wouldn't let my dog stay there

Nothing didn't stay due to the room being dirty

The room had empty vodka bottle in drawers ripped up packet of illegal cigarette in another drawer staff were rude and aggressive when asked to refund my payment.

10.0 / 10.0

Cheap and cheerful but a brilliant place to stay

I've stayed here before it's dated a little but for the price was excellent 👍 always good to stay here nice and quiet

Nothing place is brilliant

6.0 / 10.0

Comfy beds, room needs a little attention

Lovely helpful staff, comfy, clean and warm beds. Fairly new bathroom. Soft carpets. Kettle, cups and tea bags handy.

There was no lamp so we had to keep the main light in all evening (not very relaxing!). No bath mat or hand towels. The soap rack was rusty. The window security tag was broken and had nails coming out of it. The wardrobe doors hang poorly (one higher than the other and don't stay open), the bathroom door didn't close properly and the lock was hanging off. Wifi was very weak - netflix couldn't sign in or play anything in the TV or on my laptop.

1.0 / 10.0

Not the best wouldn't go back please sort the issues out and would be a good hotel

Bathroom and shower was very clean

Bedding had a bad smell and blood stained on the inside the TV was working noisy doors banging from 11 pm til 2 am off and on then a bad upstairs lodger acting a loony shouting banging and going mad til all hours was exhausting

1.0 / 10.0

Stay well clear!

Nothing

Don't take card. Had to give my details to a person over the phone at another hotel. Asked for ID, so gave them my driving licence. They photo copied it, then asked for £10 deposit for the key card. After a long discussion he backed down and gave me card key. No towels or wash gear in bathroom. Kettle was so dirty inside it smelt. Couldn't have a hot drink! Curtains had come away and were hanging off rail. All the cabinets and drawers were broken. There were mouse droppings in one of the draws. Overall it was disgusting and all I was told is I needed to cancel my booking and rebook another room. Never heard that one before...