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Includes essentialsKitchen or Kitchenette, Internet / Wifi, Parking and more
About this bed and breakfast
Just 1-mile from Newcastle city center, the family-run OYO The Bentleys Hotel offers rooms with modern décor, all with private bathrooms. There is also free private parking.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Just 1-mile from Newcastle city center, the family-run OYO The Bentleys Hotel offers rooms with modern décor, all with private bathrooms. There is also free private parking.
Amenities
Kitchen or Kitchenette
Internet / Wifi
Parking
TV
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
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Ratings and reviews
7.5 / 10.0
Good(371 Ratings)
100% verified reviews
7.0 / 10.0
Very helpful staff who called the heating engineer to come iut at 9pm on Saturday night to sort out heating issue - than
Location and helpful staff. Also room and hotel very clean.
Room was a little too light for me to get a good nights sleep
8.0 / 10.0
Nice stay, worth the money
Room was clean and spacious with a comfy bed. Location was good as only a short drive from the centre.
7.0 / 10.0
Great city to visit
It was 5mins in uber from train station and 15 walk down hill in to town comfy beds very clean and safe local bus running straight outside hotel and coffee and tea in kitchen downstairs near reception
Only thing was very icey outside and slippy could donevwith being gritted was dangerous
9.0 / 10.0
Great-value hotel in the Elswick-Benwell area
Nice place in Elslwick.
I think the wifi wasn't working when I stayed there.
3.0 / 10.0
Too hot, too smelly, too noisy
The towels were very white and new
There was no hot water from the shower.
There is a smell of drains in the bathroom.
The bathroom was very wet when the window was left slightly open to get rid of the smell.
8.0 / 10.0
Does exactly what it says on the tin.
Great value, clean and comfortable room. Would use again. Free parking a bonus.
6.0 / 10.0
Decent room but noisy
Surprising bonus: there was a sitting room with free fruits, noodles and breakfast products like pancakes, cereals etc.
The room was clean, the bed was comfy .
The location did not seem very safe. The hotel was very noisy bothe from the street but from the neighbor rooms as well.
I found a better and more central room at the same price
8.0 / 10.0
Great for an affordable stay! Thankyou
Lovely staff, clean rooms and easy check-in and out
Shower facilities were a little unclear
7.0 / 10.0
very good stay would go back there great value
clean and warm the lady we met in the morning was very nice and helpful
the walk from the station lol , but it was well worth it
3.0 / 10.0
Terrible
The room and all other areas were clean
The room was warm.
Parking - booked the property as it had parking but not enough as the area designated for parking could be used by other properties.
Room - the bed wasn't comfy and was lumpy in places and this had been reported in September by a previous guest.
The TV had no remote and was difficult to operate when one was given to us. It also wasn't pat tested.
There was something on the outside of the roof that banged all through the night that kept us awake.
As we were on the top floor we expected it to be quiet, but there was lots of movement from people passing and the lights kept coming on via sensors.
Guests banging doors at 3.45 am .
No curtains at the window on blinds which didn't block out any light.
The step into the bathroom should have been painted so you could see i in the night
I got stuck in the bathroom as there wasn't a door handle only a small sliding lock.
10.0 / 10.0
Good value for money. Great location for the football
Good value for money. Great location for the football
7.0 / 10.0
Good night sleep. Great for a short stay and value
Budget hotel. Was very happy with it.
8.0 / 10.0
Excellent overnight stay. Just what we needed.
The room was clean and tidy. And the facilities were great. Local to alot if shops and takeaways.
Nothing
8.0 / 10.0
acceptable and very clean
very clean and full of optional facilities shared bathroom was clean and a small kitchen on each floor very acceptable ....
the water in the showers from far from acceptable as matter of a fact it was cold..
8.0 / 10.0
Value for money
Have stayed here before. As a single traveller it met all my needs. Superb value for money plus receptionist was so helpful.
All good
8.0 / 10.0
It's a good, value for money option if you don't mind being a short distance from the city centre
We had a triple room, it was at the top of the of the hotel and the stairs were a little steep. The room was lovely, although we had to be careful of the beam along the floor, as you could easily trip over it, especially in the night if you needed the bathroom.
It had a small kitchen area, with a fridge, microwave and kettle. Unfortunately there was no tea or coffee which we thought was strange, but we always come prepared, so had out own with us.
It's about a 20 - 25 minute walk to the city centre. We just got an Uber as we were running late for a concert. We would stay here again
It was quite chilly, and the radiator was off. Once we turned it on, it warmed the room slowly.
There was no tea, coffee or milk provided
5.0 / 10.0
Best not to
Not a lot to like. The property was run down. Many things in our room was malfunctioning. The staff tried to fix our concerns and eventually after an uncomfortable night we were offered another room which was at least functional.
No hot water in our room, the heating did not work, no hairdryer was supplied, no remote for tv was supplied.
4.0 / 10.0
Basic hotel, fine to spend a night or two, poor check-in experience
We booked this as a cheap and basic place to stay overnight to attend a concert. For that purpose it was fine, the bed was comfy enough, there was an en suite, it seemed clean enough (though we didn't really spend any time in the room to notice otherwise!)
There was no-one to check us in! Check-in was from 3pm and nobody turned up until 5pm. In the end there were 5 different groups with bookings waiting around outside in the rain all attempting to contact someone from the hotel or booking.com to find out what was going on. Eventually someone turned up 2 hours late to check us in.
8.0 / 10.0
Good hotel
Good facilities 2 kitchen's with toaster kettle microwave fridge
Good selection free tea coffee bread butter for toast fruit biccs
Local shops restaurants good if needed and bus service
Good key system
Nice smoking area and hotel is cordoned off by carepark
Room was fine good comfy bed
Tv didn't have a remote so had to bring me one up
Walls paper thin could hear conversaions
Some funny noises from room above but slept well
8.0 / 10.0
What we needed at the right price for a one-nighter.
Clean room, comfy bed, quiet, reasonable price. Just what we needed.
Shower could have been stronger and warmer for longer, and the drain needs clearing.
8.0 / 10.0
A lovely room, with a few minor issues
The location, although uphill from the centre is a struggle, especially if you had luggage, was a nice and quiet area, not too far away from the amenities.
The staff we had contact with were friendly and approachable.
The parking was great onsite.
The room was ample size with enough space for the two of us.
Also really clean and fresh.
Bathroom was a ok size for the room, had enough room to move about and not feel claustrophobic.
The towels were nice and clean and fresh.
Plenty wardrobe space too
A push/pull bar or handle on the inside bathroom door would be ideal, as with the condensation and steam from the shower it was hard to grip the lock knob to pull open the door, I struggled slightly.
The hairdryer needs condemed as it blows from the pipe as it's so broken. I went to use it and was on for about 10 seconds and smelt burning. (Room 13)
The mattress was a bit springy and lumpy , roll over to much outwards and your falling off, roll over inwards and your stuck in the middle as it sinks
3.0 / 10.0
The room was clean and tidy and that is the only plus. Cold shower, very average surroundings and worth £50 a night maxi
Clean room, bed linen and towels
Cold shower, creaking floor boards, poor quality decor. Not the greatest part of Newcastle!
4.0 / 10.0
Could have been cleaner
Parking
Pubic hairs in shared shower
10.0 / 10.0
Another great sleep on the West Road. Peaceful, safe secure
The West Road shops and restaurants . Bustling multi cultural cheap buys .
Nowt all good
5.0 / 10.0
I wouldn't stay again
It looks better inside then outside, it was clean, the triple room was pretty decent, I did get enough sleep and the staff member we eventually saw was friendly
We were waiting for nearly 2 hours in the rain (with other guests) for someone to actually show up to let us into the hotel. I couldn't reach anyone on the number provided and had to phone OYO who also couldn't reach the property, eventually someone got there at 5 and apparently the person who was meant to be working the shift before had quit, I mean I get things like that can happen but you need to communicate to people arriving, if we had have had a message to say we couldn't check in until 5 it wouldn't have been an issue as we could've gone somewhere else in the meantime. Unfortunately someone staying next to me was slamming doors going in and out, and presumably by the fact I heard them throwing up in the communal toilet the next morning he was probably hungover.
Very noisy outside even with the window closed and the area itself is a bit shady, wasn't very confident leaving my car but it was ok in the morning
10.0 / 10.0
Friendly, clean and comfortable
Arrived early to our early check in just on the off chance we could get in. Room wasn't ready which was absolutely fine. Staff made it priority to have our room done next, made us feel welcome, offered us the lounge area to sit in. Staff were very friendly. Once showed to our room, found the room to be spotless, beds really comfortable. Couldn't fault it.
Private off street parking gave us peace of mind.
Nothing. It was great.
7.0 / 10.0
Good value overnight accommodation
Friendly staff, provisions in the shared kitchen/seating area were good, had a family feel about it. Silence rule after 10pm was good. Felt safe. On site parking was appreciated. Towels were good. Everywhere was clean. Power sockets were plentiful and well positioned.
It was a bit basic but we didn't mind that. Would have liked some hand soap in the bathroom. The shower head fixture didn't hold the shower head in place, and it would have been good to have a soap dish/tray to put soap/shampoo on.
3.0 / 10.0
Disaster from start to finish.
There's honestly not much I can say here. The location was ideal for where I was going during my stay but that's really where it ends.
The place was filthy! Run down, dilapidated and quite possibly in need of demolishing. First impressions of the exterior weren't overly positive but gave it the benefit of the doubt (don't judge a book by its cover and all that). The girl that 'greeted' me at the reception looked and acted like she'd rather have been anywhere else other than there, don't blame her to be honest. After checking me in, she half heartedly directed me to my room which was up an insanely steep flight of stairs, not ideal when carrying a weighty suitcase.
Inside the 'apartment' wasn't much better. I have no idea when this room was last cleaned but judging by the thickness of the dust on top of the mirror, I'd assume around about the time it was first built. Stripped the bed to discover a stained and cigarette burned mattress topper and a dirty, paint stained headboard. Every corner and crevice was dusty and grimy and I genuinely felt a bit uneasy being there.
The shower room was the absolute worst! Never in my years of travelling have I encountered a room so dirty. The walls were mouldy, the shower was full of mould, mildew and limescale and to top it off, I discovered a fermenting, old bar of soap on top of the shower. No idea how long that had sat there but evidently, attention to detail is not paid here at all.
The room reeked of some kind of air freshener that I assume was to mask the aroma of stale life inside this room. Even with all the windows open, which had been done ahead of my arrival, it didn't alleviate this ambience but did lead to the room being absolutely freezing.
It's an absolute disgrace the allow guests to check in to a room displaying such a lack of basic cleanliness, let alone charge for the 'privilege' of staying here.
8.0 / 10.0
Value for money
They kindly upgraded me as there was a room available Great Value for what I paid
There are signs of the property needs a little bit of TLC to maintain a good experience
7.0 / 10.0
Colourful neighbourhood, good parking.
Private parking
Very accommodating staff
Shower temperature shifted continuously from boiling hot to ice cold
9.0 / 10.0
Comfortable, clean and friendly
It gave me everything I needed while visiting husband in hospital and they were more than happy to accomodate me son as an extra guest
Coffee making facility in the room would have been good as it was a long way down to the coffee area from the second floor
3.0 / 10.0
not good !
there was bus stops outside on the main road
no hand basin in the shower room, the blind in the bedroom fell apart , the bedroom was to small, it was a shared kitchen which was not clear on the web sight.
9.0 / 10.0
It was really good and I would stay there again.
I thought it was good value for money, the bed was comfortable and clean.
It could do with Tea & Coffee in your room,
9.0 / 10.0
Clean and comfortable
The hotel is very clean and comfortable to stay in and the staff was very nice. There's a bus stop nearby where you can take a bus directly to the city center.
1.0 / 10.0
Not satisfied with the hotel
Nothing besides the location was central enough
It’s a complete waste of money as I paid for 2nights but only slept one night due to the fact I arrived late and didn’t find the room good enough to sleep after that, proper refurbishment required to meet standard.
7.0 / 10.0
My Staycation experience at OYO
I like the simplicity and cleanliness of the hotel. There was a place to heat up food and make tea which was okay.
The staff were very approachable and friendly...
I had a good stay during my visit.
Thank you.
Staff weren't always available when needed. Didn't know who to raise a complaint to as no one was at reception when I came down...
On day 2, on this particular morning I took my shower in the first bathroom you approach from the corridor.. The shower stopped suddenly in the middle of my bath. I had to quickly go to the second shower which I found to be working that morning, my saving grace - (Although it didn't turn on the previous morning).
By the time I came downstairs no one was at reception to report the incident to...
For the remaining days of my stay, I used the second bathroom with a toilet attached to the shower.
I recommend maybe a telephone line on every floor where possible for easy communication. As well as a complaint box to be available near the reception so that comments or incidents like this can be reported for immediate remedy.
Thank you.
Abigail.
10.0 / 10.0
Fab hotel with exceptional super caring staff
Fab staff who could not do enough to help
Nothing
10.0 / 10.0
Definitely come back 💯
Staff are brilliant there & have a nice lounge set up
Wasn't anything I didn't like
FAQs
Is parking included with this bed and breakfast?
Yes, parking is listed as an amenity at OYO The Bentleys Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this bed and breakfast?
We didn’t find pool listed as an amenity for this bed and breakfast. It may be worth double checking if a pool is important for your stay.
Is OYO The Bentleys Hotel pet friendly?
Unfortunately, this bed and breakfast is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at OYO The Bentleys Hotel?
We found 6 amenities for this rental. This includes kitchen or kitchenette, internet / wifi, parking, tv, and family friendly.
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