Hotel Plaza e de Russie - Relais & Châteaux
Top rated by guests





8.4Excellent
(269 Ratings)
"Modern hotel, helpful staff, good food"
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Hotel Plaza e de Russie is set on the main promenade of Viareggio, just 164 feet from the beach.
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
WiFi/Internet
Beach access
Laundry services
Accessible Parking
Beach front
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key access
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.4Excellent
(269 Ratings)
"Modern hotel, helpful staff, good food"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Modern hotel, helpful staff, good food
Nothing
8.0 / 10.0
Super friendly staff! Very helpful with parking, directions and in general!
Great location
Breakfast buffet was one of the best I’ve seen, had! Fresh and well displayed
The only negative aspect that we had was the location of our room!
It faced the inner court yard so the view was an inner wall!
It was a last minute reservation so even if it was a Superior room, next time I’ll will definitely ask for at least an outside facing room! Window very small but the cleanliness and staff made up for the “Room with no View”
4.0 / 10.0
Breakfast was fantastic, apart from when they brought burnt coffee
Coffee making facilities in room. Clothes iron?
It says it's a 5 star hotel. Where is the pool?
4.0 / 10.0
The rooms are clean and well furnished although there is no sound cancellation we could hear the other rooms all night
The reception staff are very rude from check-in till check out We arrived before check-in time in about half an hour and the guy started being rude We told him we don't even need the room I'll pay the city tax and go out and yet he wasn't understanding very disrespectful and rude
6.0 / 10.0
Service from front desk was all lip service not impressed
10.0 / 10.0
The room and the restaurant were exceptional
9.0 / 10.0
The location is excellent and the staff is very, very friendly. The beds excellent. One big plus is the really good restaurant at the hotel it self.
I do not think anything . it is a very good value for the price.
10.0 / 10.0
The staff was amazing, the room was absolutely luxurious and comfy. From the moment we arrived, the staff was attentive and made us feel at home. The location is perfect!!! Located right on the boardwalk with shipping and restaurants nearby. We will be back for sure!!
Nothing
9.0 / 10.0
The staff could not have been more helpful. They were always available, communicated very well and a pleasure to speak with. The hotel location was perfect for us, right on the beach thoroughfare.
7.0 / 10.0
The location was perfect and the beds were super comfortable. The room was also nice.
For a 5 stars hotel I was expecting a gym, a spa, and at least a small balcony or window to the street. The hotel doesn’t have gym or spa and the room we got had an window with “view” to the inside of the building, so it was very disappointing.
3.0 / 10.0
Staff kind and polite room
View
Breakfast poor for the money, no coffee facilities in room and 30 euro tray charge !!
Hotel is not equipped as a five star hotel should be and not up to standard expected in this group ?
3.0 / 10.0
The hotel is well decorated with the assistance of well thought out interior design.
Lack of any refreshment facility in the room, e.g. coffeee machine or bottle of water except a chargeable mini bar.
Excessive charges for room service. Spartan downstairs meeting area and no outside space.
10.0 / 10.0
Safe, clean the family suite hast 2 bathrooms,
The room service not very great
10.0 / 10.0
Location, staff,service . All was excellent
No gym at the facility
1.0 / 10.0
Nothing
Everything
6.0 / 10.0
Location was good
We boomed this as we have always loved an indulgent stay at a Relais and Chateau
This one did not live up to expectations
It was very nice and pleasant but not the standard I was hoping
The staff on reception gave more check in instruction
The room was nice but nothing unusual or different
The bar was tiny
Just disappointed in the overall offering for being an R&C
I think it's just cause the restaurant is Michelin star, we didn't eat in there as it was very quiet and look like it would lack atmosphere
10.0 / 10.0
Great location, wonderful staff, super comfortable bed. I can’t say a bad word about it.
nothing, it was sensational!
9.0 / 10.0
All the employees were friendly and most helpful. Wanda was very professional and accommodating.
I found the restaurant a little impersonal and cold. That was made better by the friendliness and helpfulness of the team.
8.0 / 10.0
easy to book last minute. nice place for what we needed
ordered 2 cappuccino for the morning and it was 30 euro. crazy!!!
10.0 / 10.0
Great location for the beach area. Friendly staff who went out of their way to be helpful. The carnival was an added bonus. Good fun and safe.
4.0 / 10.0
We can not understand that this hotel is a Relais Chateau .
Rooms are very small
De price is not confirm the hotel
Good breakfast
Nice people
Parking space .
You park on the street ???
6.0 / 10.0
The room was very clean and comfortable. The location was great, easy to get to from the train (walkable/20 mins, and taxi), right on the boardwalk.
This should not be a 5 star hotel. There are no facilities other than a fancy restaurant. It was a bit hard to sleep with street noise--but that's what you get having a balcony and being on the main boardwalk. For the money you are paying to stay here, there should be some free mini bar options, facilities, and beach options. Absolutely absurd you have to pay for beach towels, chairs, etc. with a third party beach vendor. We ended up renting bikes and riding 10mins to a free beach that was way less crowded vs. paying 30-60 more euro just to have a spot at the beach vendor that the hotel had an "agreement" with for guests.
10.0 / 10.0
the location service
we had the penthouse which was wonderful
10.0 / 10.0
Exquisite hotel. Everything was wonderful. Very stylish and clean rooms. The restaurant in the hotel is beyond calling. the staff is very friendly and accommodating. The room is equipped with everything you need.
5.0 / 10.0
The room
The staff
8.0 / 10.0
all staff were so kind with us. Great service
it is pet friendly
great location
8.0 / 10.0
great design, friendly and professional staff,
Definitively missing a swimmingpool, missing also a private parking
the hotel should buy a Bagno and offer luxe bath facilities to the guest. the hotel has an agreement with a bagno on the beach but this place looks cheap, staff totally uninterested so this is not matching at all with the high standart of the hotel
6.0 / 10.0
clean and smart
absolutely nothing to do in the hotel
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Plaza e de Russie - Relais & Châteaux. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Plaza e de Russie - Relais & Châteaux pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Plaza e de Russie - Relais & Châteaux?
We found 29 amenities for this rental. This includes business facilities, airport transportation available, shuttle available, concierge services, and free wifi/internet.
