Elegant Lux Hotel
Top rated by guests





8.6Excellent
(295 Ratings)
"Everything was fine. The room was comfortable, had all the necessary stuff. Totally suitable for one or two guests."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Elegant Lux is a 4-star holiday complex located in the picturesque all-season resort of Bansko. It offers rooms with spectacular views of the surrounding mountain ranges – Pirin, Rila and Rhodopi, and free access to the spa area with relax zone.
Business facilities
Airport transportation available
Shuttle available
Free shuttle available
Golf course (within 2 mi)
Concierge services
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Top rated by guests
8.6Excellent
(295 Ratings)
"Everything was fine. The room was comfortable, had all the necessary stuff. Totally suitable for one or two guests."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
Very helpful staff.
In my room: old furniture, no proper cleaning stuff for the kitchen, no glasses for the bathroom; no shelves in waredrobe.
9.0 / 10.0
Ski room, reception, pool with jakuzi and sauna. Best off all is free service to gondola.
Not much breakfast options for muslim people. Furnitures are old.
7.0 / 10.0
Hotel was in a good location. A couple of mins walk to main street where restaurants and bars can be found. 5mins walk to gondola.
Staff were fabulous. Very professional, kind and courteous.
Dinner and breakfast was very good. Large portions and tasty food. Breakfast buffet was varied, hot and cold and good quality.
Reception Lobby and dining areas lovely and cosy, it's a shame about the room.
The room - no. 428. Constant smell from pool was overpowering at times. Bed was very uncomfortable as was the sofa bed. Both need replacing as very old and shabby. To match the rest of the hotel, the room needs refurbishing.
7.0 / 10.0
Very good location great service, AWSOME BREAKFAST - changed on a two day stay. Spa is okay
Very old rooms, but it‘s more of less like the pictures. Would need a reservation at some points.
8.0 / 10.0
The staff were really friendly Our expectations were met. They helped us
With any enquiry we had and how just with any issues that raised Yeah
The The shower was not draining properly, and that’s the only issue we really hard although the staff tried to solve this issue but they were not successful. I think it was some sort of problem with the plumbing.
9.0 / 10.0
The hotel was comfortable, good size rooms. Gondola only short walk away. The staff were wonderful- very helpful and friendly.
9.0 / 10.0
Friendly staff, we’re so helpful.
Nothing
9.0 / 10.0
All staff were excellent , friendly but not intrusive making for a very relaxed time. Although some furniture maybe slightly tired it was absolutely acceptable. It would appear that everywhere was freshly decorated, room was warm. Breakfast was to a good standard with plenty of choice and staff on hand for assistance if needed.
The room booked promised a Microwave which was absent and no cooking pans which was annoying.
10.0 / 10.0
Everything was fine. The room was comfortable, had all the necessary stuff. Totally suitable for one or two guests.
Nothing to complain about
8.0 / 10.0
The spa, massages and the cleanness of the hotel are on a high level. The rooms are big and spacious
The beds weren't really comfortable and there is no roomservice.
10.0 / 10.0
Hotel was in a great location with a 5 minute walk for collection of ski rental gear, getting to the gondola, and was still based one street up from the main strip. Staff are very friendly and welcoming, breakfast was good, rooms were clean and warm to dry ski clothes out after use, and made full use of the pool, sauna, and jacuzzi facilities. Would stay in this hotel again.
5.0 / 10.0
Cleaning ladies do their job perfectly, room was spotlessly clean, staff really friendly.
Absolutely no maintenance, lots and lots of broken things in the room and all over the hotel.
2 out of 3 saunas were out of order in the spa, elevator out of order several times during our stay.
In the room, doors to the shower was missing, beds very, very hard, probably a mattress missing.
-The hotel owner probably gives the staff zero budget for maintenance and the hotel gets run down.
7.0 / 10.0
The location and the staff.
The sound between apartments is very loud and with annoying neighbors then you have some unwanted noise.
The SPA is very small and the facilities are low.
3.0 / 10.0
it contained a jacuzzi tho you need to ask the stuff to make it hot by a daily basis , they changed towels and the water was hot in the room ,a coffee machine in the morning was fine
the rooms were very old the walls were deteriorating , and the food in the morning was bad .
3.0 / 10.0
The hotel has a great location and the staff were helpful and smiling.The breakfast was solid, but could be more varied.
The hotel does not meet the requirements for 4 stars. The rooms are old and with old and uncomfortable furniture. The beds and sofa are disastrous. The mattresses are old and smelly, and the sofa is full of stains. The refrigerator did not work, so we kept juices and water on the terrace. In the beginning we didn't have hot water in the toilet, so we had to react. There was hardly any cutlery in the kitchen.We didn't have a TV remote, the lock on the front door of the apartment didn't work well. The toilet had a disgusting stench. The elevator was too noisy and slow. We had a private parking , but it was unpaved. Luckily, we only stayed two nights, so we didn't spend much time in the hotel.I love Bansko, I will definitely come back, but never again in the same hotel.
8.0 / 10.0
Great location friendly stuff upgrade our room to premium with no charge.
8.0 / 10.0
Staff were great and so accommodating! Really appreciated the breakfast bag when we left early for a flight. Great location and price. Room was very spacious!
Shame the spa was closed
10.0 / 10.0
the breakfast had great variety and was consistently good every morning. My friends and i loved the hotel
6.0 / 10.0
Transportation to gondola (every 15 minutes). Location is good.
Old building, and furniture. Small, and quite ruined SPA. No sink in the bathroom (we had to use the one in the kitchen).
They gave us smaller apartment compared to the one described when we made reservation on booking.com.
Breakfast and dinner quality far below a 4 star hotel.
Parking is in the mud.
10.0 / 10.0
Less the 5 mins from gondola. Rooms were very spacious. breakfasts was lovely. spa was lovely. staff were great
nothing
6.0 / 10.0
the SPA
It was dirty, the elevator was in a mess. The furniture in the rooms is dilapidated and hygiene is poor. We didn't even have 30% of the necessary cutlery in the kitchen, and when you ask for something, you get the answer that they don't have it.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Elegant Lux Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Elegant Lux Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Elegant Lux Hotel?
We found 6 amenities for this rental. This includes business facilities, airport transportation available, shuttle available, free shuttle available, and golf course (within 2 mi).
