See all properties

Best Western Hôtel d'Arc

Property building

Lobby or reception

Property building

elevator

Property building

7.7Good

(929 Ratings)

"The property is under new ownership and the staff couldn’t have been more helpful and generous. The location is excellent if you’re heading towards the channel tunnel or just looking for a seaside bre..."

Verified guest

Don't miss out! Price and availability may change

7.7 / 10.0

Good(929 Ratings)

Hotel in Orléans

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more

About this hotel

Best Western Hôtel d'Arc is offering accommodations in Orléans. With free WiFi, this 4-star hotel offers a business center and a concierge service. The property is non-smoking throughout and is located a 7-minute walk from Orléans Station.

Amenities at Best Western Hôtel d'Arc

Air conditioner

Pets allowed

Internet / Wifi

TV

Wheelchair accessible

Family friendly

Map of Orléans

city location on map

Nearby attractions

Parc Floral de la Source

The Castle of Riddles

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.7Good

(929 Ratings)

"The property is under new ownership and the staff couldn’t have been more helpful and generous. The location is excellent if you’re heading towards the channel tunnel or just looking for a seaside bre..."

Verified guest

Don't miss out! Price and availability may change

$$$$

7.7 / 10.0

Good(929 Ratings)

Hotel in Orléans

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPets allowed, Air conditioner, Internet / Wifi and more

Map of Orléans

city location on map

Nearby attractions

Parc Floral de la Source

The Castle of Riddles

Available Rooms

About this hotel

Best Western Hôtel d'Arc is offering accommodations in Orléans. With free WiFi, this 4-star hotel offers a business center and a concierge service. The property is non-smoking throughout and is located a 7-minute walk from Orléans Station.

Amenities

Air conditioner

Pets allowed

Internet / Wifi

TV

Wheelchair accessible

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.7 / 10.0

Good(929 Ratings)

100% verified reviews

5.0 / 10.0

Close to shops, trams are outside the front door, there's a very small old fashioned lift to rooms

Large bedroom but it needs updating

The signage is not great, it was not easy to find the hotel. The recommended car park is not that near to the hotel and again, difficult to locate.

9.0 / 10.0

A good choice for convenience, comfort and value in a heritage building.

Very handy to the railway station and an easy walk to the centre of town. The retro aspects, especially the lift, didn’t compromise modern comforts. Quiet and comfortable rear side room, plus it had both a kettle and fridge.

Awkward shower that took some getting used to.

8.0 / 10.0

Fab location and quiet rooms

Great location and excellent for our two families with teenagers. Rooms were quiet and clean. Beds were comfortable. Breakfast was good - all good!

Parking is a little more tricky but not that complex. There is ample parking 5 mins walk from the hotel on the main road. Parking has no height restrictions either for those with roof boxes. I have added a photo that shows where to park.

10.0 / 10.0

After a long journey from Cornwall to Hythe, this hotel gave us everything we needed and the setting and location was pe

The property is under new ownership and the staff couldn’t have been more helpful and generous. The location is excellent if you’re heading towards the channel tunnel or just looking for a seaside break.

7.0 / 10.0

Great location and recent remodel but needs maintenance attention

Great location, good comfortable beds. Easy access to dining and train/buses. Many positives outweigh negatives.

Bathroom sink had a drain problem, mini fridge did not work, shower too small

4.0 / 10.0

Good location but disappointing overall

Comfortable bed.breakfadt was good.

Very dark, lift didn't work, had to carry cases down 3 floors although receptionist did carry them up when we arrived. Bar was closed.

8.0 / 10.0

Good location for exploring city with nearby paid parking

Nicely renovated rooms and good location if you use public transport or don’t mold a pleasant 7 minute walk to Hotel De Ville pay hourly parking (10 euro for 24 hours)

Separate room for toilet is very small

9.0 / 10.0

Great location and lovely friendly staff

Staff were so friendly and helpful, great location.

5.0 / 10.0

Passable

The location is good

We were traveling with our baby. In advance I wrote the hotel that we needed a baby bed. When arriving there was solely an extra adult bed and our baby fell out the bed at night.

8.0 / 10.0

Quite good for a short stay

The location is very central, the two ladies at the reception very friendly and helpful. Very comfy bed and sheets. Small fridge in the room very handy. Dog friendly. Parking in the underground about 400m for free with a hotel ticket but had a bit of a problem upon exit (the ticket didnt work, needed help out there).

Its an old building so there was some mould in the corners of the walls in our room and the smell was not great. For one night with open windows in summer it was bearable.

5.0 / 10.0

Relaxed night before roadtrip

The rooms are quite big and beds are comfortable.

Some rooms are very modern, others need to be renovated. The toilet in my bedroom was separate from the bathroom and really small. The door locked itself during the night, making it impossible for me to use the toilet at night, not something expected for a 4 star.

7.0 / 10.0

Great experience

The location and the staff

I was expecting more from the buffet breakfast

8.0 / 10.0

Very good

Breakfast was good. Great location right across from the train station. 5 minute walk from tourist info.

The carpet had stains on it. The cover to the drain in the shower was loose. They lobby area was full of carts of towels or other things that needed to be put awy.

9.0 / 10.0

Superb

All the staff were friendly and helpful

1.0 / 10.0

Do not stay here. Understaffed. Funky smell. Lack of attention to detail.

The bed was ok. The staff was kind, but understaffed.

Do not stay here. In advance we repeatedly asked for confirmation if a bed for our baby could be installed. The receptionist did not get this question meaning important communication does not reach the right people at the hotel. Also the rooms smell funky and it turns out the advertised Airconditioning I like to turn on slightly all seasons of the year to regulate humidity and provide fresh air rather then just cool the temperature is only turned on in summer. The indoor AC unit comes straight out of a time machine in 1965. Also the extra lock on the room door is installed the wrong way, more lack of attention to detail. And there were old coffee pads from previous users in the coffee machine.

8.0 / 10.0

We loved Orleans and the hotel was perfect for our short visit

Friendly staff, good location near the railway station

The air conditioning was poor (missing)

8.0 / 10.0

Very nice stay with amazing friendly staff

The staff is great, specially the lady in the evenings, so energetic and smiley. She gave us chocolate Easter eggs that we enjoyed very much. The room and hall decor with the antique lift for a nostalgic touch, beds very comfy although rooms a bit small.

Hair dryer in the room had no power so it was tricky to dry the hair up. We asked for a high powered one in reception and they provided, so that was nice. They only put a single pair of towels in the bathroom although we were 2 people so we had to ask for extra towels.

5.0 / 10.0

Overall, it might be problem of this single room, but we were tired to request for a change.

The staff, especially at reception, were very welcoming.

There was an aggressive nauseating smell from the toilet and bathroom. The drainpipe of the washbasin wasn't connected well. There was also water leaks.

7.0 / 10.0

over all very comfortable

room, was nice an spacious.

toilte did not flush properly and needs mending.

9.0 / 10.0

Perfect for a city stay

Location

No bar

8.0 / 10.0

Everything was excellent except temperature. I don't recommend this hotel in winter.

The room was very clean and staff were kind and helpful. The breakfast was also good. The location was great. Everyday cleaning was great.

The room was incredibly cold. Although I asked them to increase the temperature they made excuse not to solve the temperature issue. It was clear that they had set up the air conditioner not to work and we didn't have any control on it. Both nights during our stay I called the reception and kindly explained the issue but they didn't do anything. The room was such a cold that I couldn't get out of bed because the only place in the room that was warm was under the quilt.

8.0 / 10.0

short break to visit family excellent

staff, location, refurbished room , allowed pets

7.0 / 10.0

Slept well, temperature good.

Good location near the train station.

Nothing.

9.0 / 10.0

Superb

Friendly staff

6.0 / 10.0

Pleasant

location is very central

the room is extra small, and the toilette is literally in the room separated with a swing-door:(

7.0 / 10.0

Good

Good location and friendly staff BUT we left our luggage for few hours at the reception and they managed to loss it. Apparently, the staff gave our luggage to the wrong people, right now they are trying to contact those who wrongly picked up our stuff but so far no sign of it. I will update this comment once we found it but it is really a shame as the luggage contains medicine and precious stuff

10.0 / 10.0

Super, totally worth it.

staff was very considerate and welcoming. the bed and bedsheets and the shower, all amazing. we slept so good.

10.0 / 10.0

Exceptional

Very big room, clean, right at the center of the old town, close to a lot of shops and restaurants. Helpful and nice stuff

2.0 / 10.0

Terrible

nothing

I was stuck in the elevator because of electricity failure. They did not have any means to rescue me and I had to do it myself. It was very hard and almost impossible. Eventually I got out by using my own power. They were helpless.

4.0 / 10.0

Bad experience.

Location

Bathroom too small. Breakfast was really bad, at 9:45 am there was almost nothing to eat, and staff was rude.

9.0 / 10.0

Lovely hotel - will definitely return

Efficient staff, great location, very clean, excellent shower and really comfy. Loved the old-fashioned traditional French lift.