By the Joyous Stays - House with home comforts

Top rated by guests

8.7Excellent

(58 Ratings)

"The hostess was amazing, made us feel so welcome and catered to our needs without complaining. She answered the phone at midnight to help us figure out a task and was so lovely."

Verified guest

Don't miss out! Price and availability may change

8.7 / 10.0

Excellent(58 Ratings)

House in Stoke-on-Trent

6 guests · 3 bedrooms · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this house rental

A recently renovated vacation home, By the Joyous Stays - House with home comforts offers accommodations in Stoke on Trent. Both free Wifi and parking on-site are accessible at the vacation home free of charge.

Amenities at By the Joyous Stays - House with home comforts

Free WiFi/internet

Free Parking

Non-smoking

Heating

WiFi/Internet

Family friendly

Key access

Fire alarm

Fire extinguisher

Cleaning products

Map of Stoke-on-Trent

Nearby attractions

Hawkstone Park Follies

21.6 mi

$$$$

Top rated by guests

8.7Excellent

(58 Ratings)

"The hostess was amazing, made us feel so welcome and catered to our needs without complaining. She answered the phone at midnight to help us figure out a task and was so lovely."

Verified guest

Don't miss out! Price and availability may change

$$$$

8.7 / 10.0

Excellent(58 Ratings)

House in Stoke-on-Trent

6 guests · 3 bedrooms · 1 bath

Reasons to book

Guests love it hereGuests give this property a top rating

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Stoke-on-Trent

Nearby attractions

Hawkstone Park Follies

21.6 mi

About this house rental

Amenities

Free WiFi/internet

Free Parking

Non-smoking

Heating

WiFi/Internet

Family friendly

Key access

Fire alarm

Fire extinguisher

Cleaning products

Ratings and reviews

8.7 / 10.0

Excellent(58 Ratings)

100% verified reviews

7.0 / 10.0

This house was okay. No showstopper issues.

This little townhouse checked all the boxes and was fine for one night. We appreciated the biscuits left in the kitchen and Wi-Fi access.

The layout of the house and some details were odd. The only bathroom is in the far back of the house on ground floor while 2 bedrooms are up steep stairs. The light in the bathroom is behind the door. Decor is gray and stickers for "artwork". The access was more challenging than expected since they didn't provide the code until we were at the door and then required a phone call. They also had lots of house rules which were fine but a bit overwhelming.

10.0 / 10.0

home away from home

The hostess was amazing, made us feel so welcome and catered to our needs without complaining. She answered the phone at midnight to help us figure out a task and was so lovely.

2.0 / 10.0

A real disappointment from the second I drove into the road to the second I left.

Keys were at the property as so I could arrive when was convenient to me. The property was clean and tidy, the kitchen was well equipped, the house was clean, the bed linen was clean and smelt nice.

Before arrival I was sent lots of messages. They were poorly written, with lots of emojis, no gaps in paragraphs and one sentence running into the next. I arrived quite late and reading through the many messages and emails, I incorrectly thought the pin number that was sent through the emails was for the key box on the property door. The management company called me, as they could see me struggling on the door camera. The person on the phone was quite challenging that I hadn't read the messages properly, and that I should know to have contacted them on arrival. I was asked to provide my driving licence and show it to the door camera. Since there is parking restrictions in the road, I asked where the parking permit was. It was not clear where it was stored, I wasn't sure whether I should have printed before I left. Again the colleague was challenging on whether I had read all the messages and terms and conditions. I explained that it had not been clear. Once in the property I realised pictures can be deceiving. The beds are two singles pushed together, and although have mattress toppers, the springs feel like they have gone, as there is no support and has left me with back ache. The sofa seats two, and was very uncomfortable. Other guest have to sit on dining chairs or the floor. There are lots of rules, with little hand written notes to remind you of these rules. Flush the toilet, close the shower curtain, empty the bins. I appreciate they must have people leave towels on floors, however not everyone lives like this. I have written five other great reviews for the places and people I have visited in the two days I was in Stoke. It’s a shame this was not one of them. Since writing this review I have had numerous messages from the host even trying to blackmail me into removing my review. Booking.com have also moderated it and decided it has to be removed as it isn’t within their policy.

3.0 / 10.0

A real disappointment from the second I drove into the road to the second I left.

Keys were at the property as so I could arrive when was convenient to me. The property was clean and tidy, the kitchen was well equipped, the house was clean, the bed linen was clean and smelt nice. I have written here in the positive section, since the website has restricted how long my message can be: I booked through Booking.com where on the webpage asks how many children you have, I checked on their rules and it states 0-17 years are children. I therefore searched for properties for two adults and two children as my party included myself and my children 12, 15. I did not realise that the search function auto populates the ages (normally websites will not let you move on unless you enter the details). When I found the property I liked, I was prompted to select the correct fee for the amount of guests staying, various options are there, however I selected Two adults and two children. When I arrived at the property I was challenged outside on the street that my children are not less than 12 months old as the booking claimed. I explained I have paid for a four bed property, two adults and two children and I didn't understand the issue. Later that night I received a number of messages, and again the day after that I would need to pay another £120 directly to their bank account since my children were over the age of 7. I was trying to enjoy my holiday however I was left stressed and frustrated that my attention was diverted to this issue. Upon checking Booking.com it is clear that you should not be sending money to anyone outside of their platform and the risk of house owners trying to scam people for more money. I felt very unwelcome and fearful that I would be thrown out without notice I decided to cut the break short and go home. The price of the stay was competitive at £425 for three nights Sun-Weds, however it would have been very overpriced at £545 and I would have booked a hotel with added cooked breakfast for that price.

Before arrival I was sent lots of messages. They were poorly written, with lots of emojis, no gaps in paragraphs and one sentence running into the next. I arrived quite late and reading through the many messages and emails, I incorrectly thought the pin number that was sent through the emails was for the key box on the property door. The management company called me, as they could see me struggling on the door camera. The person on the phone was quite challenging that I hadn't read the messages properly, and that I should know to have contacted them on arrival. I was asked to provide my driving licence and show it to the door camera. Since there is parking restrictions in the road, I asked where the parking permit was. It was not clear where it was stored, I wasn't sure whether I should have printed before I left. Again the colleague was challenging on whether I had read all the messages and terms and conditions. I explained that it had not been clear. Once in the property I realised pictures can be deceiving. The beds are two singles pushed together, and although have mattress toppers, the springs feel like they have gone, as there is no support and has left me with back ache. The sofa seats two, and was very uncomfortable. Other guest have to sit on dining chairs or the floor. There are lots of rules, with little hand written notes to remind you of these rules. Flush the toilet, close the shower curtain, empty the bins. I appreciate they must have people leave towels on floors, however not everyone lives like this. I am in a house stay, but I am not staying for free, I have paid £425 for three night break. Some snacks were left for us, however an opened box of stale biscuits and some left over crisps from previous guests doesn't make it feel like a House with Home Comforts. I have written four other great reviews for the places and people I have visited in the two days I was in Stoke. Its a shame this was not one of them.

10.0 / 10.0

A great place to stay. Dunna botha lookin' for somat better – you wunna find it duck anyhow.

This is a good location for Stoke, close to the D-road (A500) and also to the main cultural centre in Hanley, and it's a barely 5 min walk to the train station. The house itself is spotless with very good facilities and a well appointed kitchen complete with tea coffee and welcome treats. The whole place feels welcoming with modern decor softened by nice cushions and wall art. It's spacious for the size of property and the owner is exceedingly helpful and willing to go the extra mile. There's even a fab Afghan restaurant down the road and an oatcake shop a few minutes away (you have to try an oatcake with bacon and cheese, but I'm biased I grew up here!). If you walk into Stoke (about 15 mins) The Glebe has a good pint and friendly welcome too. We stayed here the night before my father's remembrance service and it was a perfect place to relax before a big day. Parking is good too. We'd stay here again a heartbeat.

My only small niggle, and its a quantum at that, is I think there was a bit of air trapped in the water pipes as there was a bit of banging in them, but then again its impossible to predict or prevent this happening sometimes, and it really didn't detract from the otherwise excellent character of the house.

10.0 / 10.0

Lovely

Host was very helpful and polite, location was ideal, pictures matched reality.

4.0 / 10.0

False advertisement of facilities

Location was close to University Campus which was good. If you are looking to book a self-catering property with limited amenities, this will be great. However, we booked it for what was advertised as included in price, as we didn't want to bring everything we needed for a 3 day graduation stay. Unfortunately this was not the case!

Our recent stay was deeply unsatisfactory, primarily due to the severe misrepresentation of amenities and the host's consistently rude and unhelpful communication. A crucial element of our booking was the promise of a parking permit. This was not provided, and we were abruptly informed it wouldn't be available, forcing us into a highly stressful situation with our new car in an unfamiliar area with a poor reputation. The host's suggestion to park illegally on double yellow lines, followed by dismissive and rude remarks about our inability to find parking, was completely unacceptable and added significantly to our anxiety. We spent much of our stay worried about our vehicle, constantly searching for temporary, legal parking. The discrepancies extended to the internal facilities. Advertised items like a coffee machine, fresh fruit, and snacks were entirely absent, replaced by just a few packs of expired crisps. Moreover, only 1.5 rolls of toilet paper were provided for four adults over three days. When we brought these issues to the host's attention, the response was shockingly rude; they claimed these items were either paid extras or exclusively for families with children, directly contradicting the house's own welcome booklet which listed them as included. The "double beds" provided were actually 2 singles pushed together, with no mattress toper, causing high discomfort as the gap made it difficult to rest. Compounding these issues was the questionable cleanliness. We found unwashed cutlery from previous guests. Most disturbingly, upon arrival, there was a strong foul odor in the kitchen, leading us to discover an unflushed toilet with feces. The host's flat denial and unhelpful suggestion that we didn't know how to flush the toilet was insulting, given the pre-existing state of the bathroom.

8.0 / 10.0

Good value for money

Great host, nice property

Nothing

9.0 / 10.0

Lovely stay

Nice and clean

The double beds were actually singles put together. I kept falling into the middle 😂

10.0 / 10.0

Great

We loved everything it! Lovely and cosy and everything we needed for our overnight stay. Only a 30 minute drive to Alton towers which was great! Ashley was a lovely host and very easy to contact if needed.

Not enough comfortable seating for a family of 4. Although we still loved our stay.

10.0 / 10.0

Great!

Nice quiet road and perfect for our requirements of needing somewhere we could check in late. Very helpful and quick communication. Thank you!

6.0 / 10.0

Average stayed in better in stoke for a visit to Alton towers

Property was average clean but an awful smell coming from the bathroom.

Clean but awful smell in bathroom. Parking was horrendous no spaces on street and lots of rubbish around the street

10.0 / 10.0

Out of this world.

The place was immaculate, and Ashley was the host with the mostest. She left us us a lot of goodies and kids enjoyed every second. She couldn't do enough for us, lovely, kind and exceptional. The place was quiet, and the beds were comfortable . I will definitely stay here again.

Nothing.

10.0 / 10.0

Alton Towers via Stoke on trent

The house is on a quiet street, a short walk from Stoke railway station. With lots of local shops and takeaways close by. The property is clean and well maintained. With everything, you would need to cook a meal from scrstch if you wanted to! The well stocked fruit bowl and snack box were very welcome. The twin bedroom and bathroom/toilet are both on the ground floor. Which was ideal for us. We met the owner, who is a lovely lady. She responded immediately whenever we contacted her by phone or text. The next time we decide to visit Alton Towers, we will definitely be booking this house again.

10.0 / 10.0

Excepcional

Todo.

Nada.

FAQs

Does this property follow enhanced cleaning procedures?

Yes, this house has implemented enhanced cleaning procedures and processes to keep you healthy and safe.

Is parking included with this house?

Parking is not specified as an available amenity at By the Joyous Stays - House with home comforts. For more information, we encourage you to contact the property about where to park.

Is there a pool at this house?

We didn’t find pool listed as an amenity for this house. It may be worth double checking if a pool is important for your stay.

Is By the Joyous Stays - House with home comforts pet friendly?

Unfortunately, this house is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at By the Joyous Stays - House with home comforts?

We found 10 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wifi/internet.

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By the Joyous Stays - House with home comforts

House in Stoke-on-Trent

Reasons to book

About this house rental

Amenities at By the Joyous Stays - House with home comforts

Map of Stoke-on-Trent

Nearby attractions

House in Stoke-on-Trent

Reasons to book

Map of Stoke-on-Trent

Nearby attractions

About this house rental

Amenities

Ratings and reviews

FAQs

Does this property follow enhanced cleaning procedures?

Is parking included with this house?

Is there a pool at this house?

Is By the Joyous Stays - House with home comforts pet friendly?

What amenities are available at By the Joyous Stays - House with home comforts?

Explore similar stays in Stoke-on-Trent

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