Malmaison Belfast

Great location - ok check in - room was ok but faulty sink plug hole in bathroom. Pillows are not great very lumpy - At breakfast didn't have all items available, was offered extra other items, partners eggs where under cooked had to be returned, then no bacon brought, had to go back but was dealt with promptly by server...

Wasn’t off to a great start when there were men standing in the doorway of the hotel smoking whilst we were coming to check in. There was no1 on the check-in desk when we arrived at 3.15pm. Room was boiling hot, and decor was dated and the room looked tired - banged up skirting boards. Bathroom needs a deep clean as was dusty around the sink unit. Zero ambience in the bar and had a 10min wait on ice whilst 3x staff were cleaning around the place - lights much too bright in the bar. Used to be a good bar. Was not asked how the stay was on check-out. This was the second time we’ve stayed (first time was years ago) and second time we’ve not been asked how the stay was by the reception

Room is nice , big and comfortable . Check in and out were smooth and staff friendly.

Nice sizeable room, mostly friendly staff

Skipped Breakfast. Parking option tricky to Discover but worked well. Required a call

Arrived to check in at 3-40pm on a Thursday and was told there were no rooms available. Repeated assurances of ‘your room will be ready in 5 minutes’..the delay caused me to be late for a meeting.

Great location and lovely staff

Amazing experience. We traveled with our newborn and they had the travel cot set up in the room as we arrived and even had a diaper genie out in the room! Best level of service! Will definitely use them again in the future.

Nice cocktails. Great deal for Sunday night stay. Great location for Cathedral Quarter.

We would recommend this hotel for its excellent location. It’s close to the river for walks and only a short distance from the city centre, shopping and nightlife, making it a great base for exploring Belfast. Our room was lovely, with a very comfortable bed and everything we needed. The complimentary tea, coffee, biscuits, bottled water and the 2 alcoholic drinks vouchers were genuinely appreciated. Breakfast was delicious and the restaurant staff were excellent, friendly and attentive. The main disappointment of our stay was the lukewarm welcome from the receptionist. As it was our first trip to Belfast, we arrived excited to check in, but the front-of-house experience felt flat and unwelcoming throughout. We arrived about 1 hour before checkin and politely asked to leave our bags and use the gym, but we were made to feel like an inconvenience. As the first point of contact, this was a noticeable letdown. The bar itself has a great vive and good happy-hour offers, but we experienced some inconsistency. On our first night we were told Prosecco was included in happy hour, yet it rang through at full price. We later received a refund, but it caused confusion. On another evening we tried to order food from the bar menu and were told to go to the restaurant, only to then be told the bar snacks we wanted were available after all. Our order was eventually taken. Overall, this is a beautiful hotel in a great location. Despite a few service issues, we would return and recommend.

Room was excellent, so spacious, very clean. We did not have breakfast in the hotel however we did have some cocktails the night we stayed and they were excellent also. We left and re-booked for January again . 5 stars from us.

We had a great stay breakfast was amazing and staff couldn’t do enough very attentive and a special mention for Roshan the night time security / reception who went above and beyond to help us order takeaway and then brought it up for us Thank you

Lovely stay

Very clean and friendly staff

Always an amazing hotel with friendly service and excellent cocktails.

Good size of room, everything we needed.

Great location. Nice room

Fantastic stay! The room was lovely and the staff was top notch (visit the bar for great conversation and tasty beverages). Will be back as soon as I can!

Excellent stay - food and service were great - room comfy although bathroom looking a little tired

Large room and bathroom for the price. An interior view isn't great with floodlight was beaming toward the room (they should look into that). Very close to some wonderful restaurants, bars, the port etc.

Stayed here 2 nights, great location to Cathedral quarter and city centre. All walkable. Hotel was a bit tired looking and room smelled a bit, also very hot. Radiator in bathroom was either cold or scalding hot but did come with a warning. Lounge area was great, nice and comfy and bar staff were all pleasant. Great happy hour and tasty cocktails. Didn’t take breakfast so couldn’t comment on that. All in all a very accessible hotel.

Great location for walking Belfast. Only negative was the restaurant. Food was expensive without the quality to match

Overall the hotel was great for my 1 night stay. Only areas that were a minor niggle to me were that the room was pretty warm at night as was the gym in the morning. The room had a slight smell that someone may have been smoking in a past stay. Not sure if that's the case. It just had that slight smell! Otherwise, staff were great, breakfast excellent, happy hour was very good value.

Staff was too notch! Good spot to wander out and find cool things to do.

Convenient to shopping, restaurants, pubs, and attractions. Staff very friendly and helpful. Bed was a little soft for my liking but robes were a nice touch! Restaurant & bar on site also.

Room is bigger than average for European hotels, also had a mini fridge which was awesome... Some staff were friendly, others were not. The best thing about this hotel was the restaurant - BEST FOOD IN BELFAST!! We are here many times during our stay, service was outstanding!

Friendly staff, great location.

Excellent hotel in excellent location. Parking in Victoria square car park is discounted at the hotel. Two minute walk. Everytime we go to Belfast we try a different hotel and have liked all of them. But I will definitely return to this one. Stayed in Goliath suite. Can’t say enough good about the staff.

Centrally located. Room was nice and comfortable. Had everything that we needed.

The best margaritas!

Nice location, clean hotel.

Stayed in the Goliath suite and really not impressed. All the fixtures and fitting are old and tired, room not even cleaned to a high standard. There was what looked like a McDonald’s chip on one of the sofas. Fire place hanging off the wall, remote control was covered in some kind of sauce that no one had bothered to clean. Corner of floor full of dust and bits. Considering this would be one of the best rooms in the hotel it’s pretty disgusting. One thing I have to say is the staff are brilliant, friendly and couldn’t do enough for you.