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Renaissance Lucerne Hotel

Top rated by guests

View from property

Deluxe Room, 2 Twin Beds | Down comforters, pillowtop beds, in-room safe, desk

Shower, designer toiletries, hair dryer, towels

Studio Suite, 1 King Bed | Down comforters, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed | Bathroom | Shower, designer toiletries, hair dryer, towels

8.8Excellent

(498 Ratings)

"Helpful staff "

Steven

Don't miss out! Price and availability may change

8.8 / 10.0

Excellent(498 Ratings)

Hotel in Lucerne

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Luxury hotel with a 24-hour fitness center and a 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning.
Change of bedsheets is available on request.
Renaissance Lucerne Hotel offers 87 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities at Renaissance Lucerne Hotel

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

TV

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

$$$$

Top rated by guests

8.8Excellent

(498 Ratings)

"Helpful staff "

Steven

Don't miss out! Price and availability may change

$$$$

8.8 / 10.0

Excellent(498 Ratings)

Hotel in Lucerne

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating

High-end valueWell priced for this area

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Map of Lucerne

city location on map

Nearby attractions

Swiss Museum of Transport

Ballenberg, Swiss Open-Air Museum

Nature and Animal Park Goldau

Available Rooms

About this hotel

Luxury hotel with a 24-hour fitness center and a 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and dry cleaning.
Change of bedsheets is available on request.
Renaissance Lucerne Hotel offers 87 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Laundry

Balcony or Patio

TV

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Expedia provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Expedia

Ratings and reviews

8.8 / 10.0

Excellent(498 Ratings)

10.0 / 10.0

Helpful staff

8.0 / 10.0

Convenient location Close to lake Lucerne and train station You can hear the music from the restaurant until approx 1am on a Fri/ sat night when in your room Excellent staff

6.0 / 10.0

Great location and easy check-in process. The room was very warm and stuffy, even though the temperatures outside was cooler in the 50’s F. This made the sleeping condotions very uncomfortable.

10.0 / 10.0

My go to hotel in Lucerne. It's extremely close to the train station, the Chapel Bridge, and old town. The staff is friendly and the hotel is always well maintained. I wish breakfast was included or a more affordable price point if it's not, but otherwise it's a great spot.

10.0 / 10.0

Great hotel. Everything nearby. I would recomend it

10.0 / 10.0

Great location, close to everything.

10.0 / 10.0

Great location

10.0 / 10.0

Wonderful, highly recommend

10.0 / 10.0

We really enjoyed it.

4.0 / 10.0

Decor and furniture in less than typical price range of this room, but the room was clean. Heater did not work and needed portable heater. Breakfast at the restaurant was excellent as well as proximity to the train station

8.0 / 10.0

The hotel was in a good location. It was overpriced for what the hotel offered.

10.0 / 10.0

Great location

2.0 / 10.0

Horrible service. We booked the reinsurance and we were moved to a different hotel.

4.0 / 10.0

Nice hotel, but very small rooms. Clean, good food

2.0 / 10.0

I recently stayed at this so-called “5-star” hotel, and it was nothing short of a nightmare. The online description is utterly misleading. Here’s why: First, there are no restaurant services or any form of food available. For a hotel that claims to be 5-star, this is unacceptable. The hours of operation for anything remotely service-related are bizarre and highly inconvenient. You can’t even get basic amenities like water; there’s no way to ask for it, and the room has a small, empty fridge with no bottled water provided. The room itself was ugly and uncomfortable. There was no air conditioning control, and I suspect there wasn’t even AC, just a barely functional fan. This made for a very uncomfortable stay, especially during the warmer parts of the day. Moreover, the staff was unprofessional and unhelpful. They certainly did not provide the level of service one would expect from a 5-star establishment. Their attitude and service were more fitting for a 1-star motel. Overall, this hotel is a huge disappointment. It’s not even worthy of a single star. I would not recommend it to anyone. Save your money and stay somewhere that actually meets its advertised standards.

5.0 / 10.0

Amazing customer service Everything was great 😊

4.0 / 10.0

Receptionist was rude.

5.0 / 10.0

It was very comfortable and relaxing.

6.0 / 10.0

Very basic but close to the Chapel bridge.

4.0 / 10.0

Overall, a good place to stay. For the price, I expected a little more in terms of elegance and luxury, but I can't think of a single complaint. The front desk and all hotel staff were very helpful and friendly. The location was extremely convenient with the train station just being less than a 5 minute walk away.

5.0 / 10.0

Great hotel and fantastic breakfast as well

10.0 / 10.0

Very friendly staff who advises the best way to eat and travel

4.0 / 10.0

Room air conditioning unit was not cooling enough and moldy at the vent. Not expected from a five star hotel. Despite notifying reception nothing was done except for a thank you for notifying us. Will never stay there again.

2.0 / 10.0

Our stay at the Renaissance was very disappointing overall. The good: - Location is excellent - Front desk staff is polite The bad: - No bottled water in the room and 9chf per bottle if you ask for it at reception - No Do Not Disturb sign in our room, and had to deal with housekeeping knocking and asking them to come back later. Asked the front desk for a DND sign but never got one. - Excessive noise from the hallways and of doors being slammed shut constantly - Body wash ran out and wasn't refilled during our stay, and the trash can wasn't emptied on one of the days either. Also found hair that didn't belong to us in the bathroom. I believe the Renaissance hotel can and should do much better, and I'll be searching for a different hotel next time I visit Lucerne.

4.0 / 10.0

Very expensive hotel and not well kept

8.0 / 10.0

Clean property in good location

10.0 / 10.0

Property was easily walkable to Chapel Bridge and Allstadt. Nice park and multiple good restaurants nearby. The staff were very welcoming and went overboard in helping us get familiar with the area. Highly recommend.

3.0 / 10.0

First time visiting Luzern. Booked the studio suite. Parking is difficult but the check in staff helped a lot. Great staff!! Room was spacious but very uncomfortable furniture and a tiny, tiny bathroom. Stand up shower has no door so water goes everywhere. Ugh, not for me.

8.0 / 10.0

Downtown great but no water in room

10.0 / 10.0

Really Nice and Good location if you are travelling around

10.0 / 10.0

5.0 / 10.0

The Renaissance Lucerne Hotel is a well maintained and centrally located hotel. It's a five minute walk from Lucerne HB. Unlike many such locations in other cities the area is spotlessly clean and safe. The hotel staff are friendly and welcoming. My room was ready at lunchtime and I appeared to get an upgrade. The room was spacious, well furnished and clean Would happily return.

5.0 / 10.0

Fantastic staff, wonderful location and comfortable room! What more to you need?

4.0 / 10.0

Great location near the train station and downtown. Comfy room, but rather small bathroom.

5.0 / 10.0

This hotel was wonderful with regards to style and staff and location. I actually stayed two extra night because I liked the hotel and the city so much.

10.0 / 10.0

10.0 / 10.0

Nice hotel in the heart of Lucerne. Comfortable rooms and friendly staff. Many restaurants on walking distance.

10.0 / 10.0

We really liked the staff at this hotel especially Lena, who helped us get a birthday cake together for our son with his name on it and then delivered to a restaurant that was within walking distance of the hotel. They were all just so knowledgeable and friendly and we really enjoyed every interaction with them. They made our stay wonderful.

10.0 / 10.0

Very comfortable, well situated,excellent restaurant on premise.

10.0 / 10.0

Clean and functional property.

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